Barns and Noble
I welcome customers by determining their coffee interests and needs along with educating customers by presenting and explaining the coffee drink menu; answering questions about different types of brews and mixtures. I sale coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates and prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino. I generate revenues by attracting new customers; defining new and expanded services and products while Maintaining inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. I keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs, while maintaining a safe and healthy work environment by following organization standards and sanitation regulations. I have improved quality results by studying, evaluating processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.I also updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks which enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.I serve all products with friendly, individualized attention towards each customer. I verbally receive and calls back customer orders in a friendly manner to ensure they get the best quality i also report all customer complaints to manager on duty to make sure they are handled in a timely manner. I responds proactively to prevent customer service situations while accurately ringing sales orders into cash register and counts back change to customers in a courteous and friendly manner. I answer the telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders, i also answer customer questions regarding coffee blends, preparation, and product freshness.