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Summary

Energetic self starter with strong communication skills; Works well independently or with a team.

Work History

November 2016Present

Cafe Barista 

Barns and Noble 

I welcome customers by determining their coffee interests and needs along with educating customers by presenting and explaining the coffee drink menu; answering questions about different types of brews and mixtures. I sale coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates and prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino. I generate revenues by attracting new customers; defining new and expanded services and products while Maintaining inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. I keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs, while maintaining a safe and healthy work environment by following organization standards and sanitation regulations. I have improved quality results by studying, evaluating processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.I also updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks which enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.I serve all products with friendly, individualized attention towards each customer. I verbally receive and calls back customer orders in a friendly manner to ensure they get the best quality i also report all customer complaints to manager on duty to make sure they are handled in a timely manner. I responds proactively to prevent customer service situations while accurately ringing sales orders into cash register and counts back change to customers in a courteous and friendly manner. I answer the telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders, i also answer customer questions regarding coffee blends, preparation, and product freshness. 

October 2016Present

Personal Sylist 

J.Crew 

I help clients achieve their desired looks by aiding them in the selection of personal style items, such as clothes and shoes any with identifying a client's tastes, activities, body type and desired image in order to tailor a look to each client's needs. I ensure high levels of customer satisfaction through excellent  service, along with assessing customers needs and providing assistance and information on product features such as shoes, pants, sweaters, coats, jewelry, ties, suits, and shirts. I have been working closely with customers to determine their needs, answering their questions about J'Crew products and recommending the right solutions. I able to promptly resolve customer complaints and ensure maximum client satisfaction. I stay up-to-date with product features and maintain the store’s visual appearance in high standards. Along with going to extra mile to ensure sales, i pay attention to my clients and maximize their needs as needed. I am able to operate a Cash Register'/ Point of Sales register without and supervision and I am trusted to work the till until I am requested else where. I am  constantly showing my product knowledge on the clothing  and I am able to offer distinct opinions on the clothing choices and on the quality of the item of clothing. I am able to build the Client's trust in my styling ability by offering multiple options and opinions. I team up with co-workers to ensure proper customer service along with being able to cross sell different products in the process.  have a working knowledge of customer and market dynamics and requirements that keeps me current on all market dynamics . Along with having a friendly energetic personality that keeps customers jovial, I am able to work under extreme pressure and continually  perform my job without needing supervision. I  posts records, and accomplishes miscellaneous documentation. along with completing periodic inventories, locating missing or misplaced items  and submits records to management. 

July 2016September 2016

Lead Breakfast Attendant

Hyatt Hotel 

I am and  experienced and creative Breakfast Attendant who believes that customers appreciate a great experience each time they dine anywhere. Adept at creating marketing plans assisting customers who have questions or problems and developing a rapport with customers that makes them want to come back.  I am extremely energetic and proactive and constantly asking clients what they would like to see different about the breakfast menu or serving approach I am  a responsible employee, i also have an eye for detail. I am responsible for greeting customers as they entered the facility.  I assisted in cleaning and maintaining the dining facility to create a high end atmosphere

I also supervise a crew of two other breakfast attendants,

 I also am adept in setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area.  I am responsible for making guests feel welcome, comfortable and well attended to at all times,  and sometimes  serving the guests, e.g. pouring coffee, clearing tables, cleaning of dining and buffet area and maintaining  storage and breakfast supply inventories.  I prepare food and beverage to brand standard breakfast program guidelines along with  ensuring breakfast items are replenished and available to guests during breakfast hours according to standards. I inventory breakfast items regularly and help unload weekly food order. along with clearing tables during the breakfast experience using proper methods for removing dishes, glassware and silverware in a timely manner. I assists service team as necessary to meet and exceed the guests' expectations. I also adhere to hotel and brand safety and security procedures in addition to local, county and/or city health department standards and  aligns with the "Be Our Guest" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences. I am a motivated  supervisor committed to preparing an assortment of menu items. Especially adept at meeting dietary needs and ensuring the safe preparation of food. Specialize in managing staff operations and maintaining an optimal inventory of ingredients and kitchen supplies.

Average Hours worked: 40 Hours/Week 

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Mar 2016Present

Line Cook

Twigs Bistro 

I set up and stock stations with all necessary supplies, prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces), cook menu items in cooperation with the rest of the kitchen staff. I  answer, report and follow executive or sous chef’s instructions, clean up station and take care of leftover food., I stock inventory appropriately, ensure that food comes out simultaneously, in high quality and in a timely fashion. I comply with nutrition and sanitation regulations and safety standards and maintain a positive and professional approach with coworkers and customers. 

I have performed countless hours of food preparations corresponding with a new menu daily , I have obtained a higher level of food and cook time knowledge in an fine dining cuisine and remained posture in a hectic and fast-paced kitchen producing top quality food and presentation along with increasing company profits with high levels of up-selling capabilities and customer service.  I inspected and cleaned food preparation areas to ensure safe and sanitary food- handling practice while preforming other tasks as assigned by the sous chef or chef. I placed food servings on plates and trays according to orders or instructions and prepared dishes following recipe or verbal instructions. I stocked and maintained sufficient levels of food products at station. I correctly and safely operated all kitchen equipment. I cleaned, organized, and maintained walk-in and reach-in refrigerator, coolers, and dry storage and performed other prep duties assigned by Executive chef.

I have received administrative and technical supervision from the head chef along with the immediate supervisor who makes assignments and provides guidance in the form of oral or wiitten instructions. I follow established  procedures in the kitchen to ensure that quality standards are met. I observes rules and regulations of safety and follows good housekeeping practices. 

 

Average Hours worked: 30-40 hours / week 

Oct 2015May 2015

Sales 

Gap inc 

I was responsible for welcoming  customers, suggesting items, building confidence in customers by offering suggestions and opinions, and  processing payments.Responsible for issuing receipts, refunds, credits, or change due to customers, collect coupons, receiving  payment by cash, check, credit cards, vouchers, or automatic debits. I  resolved customer complaints, and answer any questions customers may have.

I am adept at convincing clients to purchase full outfits helping to fit children into high quality clothing and calming irate or disgruntled customers. I specialize in enhancing sales with a level of customer service and finding exactly what the customer wants.

I stayed up to date on current fashion trends, along with being proficient with point of sale software. I created a non hostile work space by being congenial with my fellow co-workers.  I am well versed in company standards and policies, along with being versatile in working any department of the store. I also helped set up marketing displays before major buying seasons like the holidays along with any promotions that were happening for the month.  I was also given the responsibility of opening the store each morning such as cleaning the store, replacing items back to the original spot, dusting the fitting rooms, making sure clothes were put back and opening the doors on time to open. 

 Average Hours worked: 15-26  hours/ Week 

May 2015Apr 2016

Cashier

Harmon's grocery 

I am responsible for issuing receipts, refunds, credits, or change due to customers, collect coupons, maintaining an orderly and clean check stand, receiving  payment by cash, check, credit cards, vouchers, or automatic debits, verifying till at end of shift, scanning product, bagging product when bagger is not available, resolve customer complaints, and answer any questions customers may have.

I am well-versed in handling sophisticated POS systems along with providing advice to customers, with a view to close sales. I demonstrated expertise in using sophisticated equipment such as scanners to scan purchases and was proficient in balancing cash drawers and handling associated discrepancies to ensure that they do not affect end accounting procedures along with being competent in providing customers with product information with a view to maximize sales. I am adept at processing cash and credit and debit card payments by ensuring accuracy of a (n) transaction. Greet customers and ensure that they are being serviced by a store representative
I checked prices of goods on the specific requests of customers and sales representatives along with welcoming customers who arrive at the cash counter and ring their purchases on the POS
I was able to total bills and provide customers with a figure that they need to pay and process cash and credit and debit card payments and ensure that change and receipts are provided. 
I assisted in bagging groceries or instruct baggers to properly bag items according to their type and weight. 
I arranged for purchases to be delivered to customers’ vehicles and process returns and exchanges according to company policies and  balance cash drawers at the end of each shift and ensure that any discrepancies are handled immediately. 

Average Hours worked: 15-36 hours / Week

Jan 2015May 2015

Legal  Assistant

Lexington Law Firm

Responsible for developing case information for attorneys, tracking cases, import information on clients and case file, sending billing information to accounting, and accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Highly skilled in assisting attorneys with managing legal documents
I have  hands on experience in organizing and handling document productions for litigation along with an in depth knowledge of preparing documents and performing research activities. Perform research activities pertaining to precedents and other information. I took phone calls and organized law libraries and case files along with coordinating  outside attorney services such as court filing and exhibits management. I handled various legal documentation assignments such as contracts, closings, appeals, wills and other legal forms and monitored and revised legal publications, constantly updating office law library. I've conducted client interviews and intake interviews concerning new clients. I conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports.  I have represented the  attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to attorney.  I generate revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices; tracking payments and maintaining a client confidence by keeping client/attorney information confidential. I  provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence and maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.

Average Hours worked: 40 hours/week 

Aug 2014Nov 2014

Sales Clerk

Victoria Secrets

Responsible for welcoming  customers, suggesting items, building confidence in customers by offering suggestions and opinions, and  processing payments. I demonstrated ability of increasing business sales and customer satisfaction level by my adept handling customers at rush hour and collecting payment for sold merchandise. I have knowledge of using computer, calculator, and operating credit and debit card swipe machine along with being adept in marketing the brand and negotiating with customers.  I have familiarity with the latest trends in clothing and likes of customers taste by guiding and recommending clothes to customers matching with their personality. I kept the store organized and clean while monitoring changing rooms . 

Average Hours worked: 15-25 hours/ week 

Apr 2014Oct 2014

Bakery Clerk

Smiths food and Drug

Responsible for the bakery's front desk, organizing the bakery goods on shelves,recommend products and always know what is suitable for different occasions.  I demonstrated the ability to work quickly and efficiently in a team environment; with a profound ability to perform basic business math calculations. O am able to stand and work for long periods of time along with communicating effectively by talking, writing and listening to  customers and provide required information regarding bakery products.  I Place special orders and ensured on-time delivery. I also weighed and label products in order to monitor product pricing, pricing and signage. I was able to greet customers and provide required information regarding bakery products
I  displayed goods in the manner befitting appearance and shelf life along with assisting baker in baking muffins, cakes, pies, rolls and breads as and when required i validated weights and pricing with a scale printer machine I consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. I was also trusted to all closing and opening procedures for the bakery. I established and maintained open, collaborative relationships with the kitchen team. I set up and performed initial prep work for food items and quickly and courteously resolved all guest problems and complaints. I displayed a positive and friendly attitude towards customers and fellow team members.

Average hours worked : 20-35 hours/ week

Aug 2012Apr 2014

Courtesy Clerk

Smiths Food and Drug

Responsible for helping customers put items they purchased into bags,  take inventories, check prices, and clean the store,  hard-to-reach merchandise and carry their purchases to their vehicles. I am skilled in proper bagging inventory management store layout corporate standards and relevant cleaning methods. I was recognized for my fast friendly customer service and flexible work style to complement a team approach to grocery service.  I knew product location and price check knowledge along with doing Inventory control.  I have exceptional interpersonal communication skills that promoted store safety standards.  I was an active volunteer for cancer research fund raising within the store.  I delivered superior customer service greeting or assisting 200 daily customers and directing them to their desired items. I performed proper bagging techniques assisted customers in the store and loaded grocery bags into vehicles. I Executed price checks found products for guests checked back stockroom for items and fulfilled other customer requests and maintained store cleanliness addressed spills and sanitized required areas. I also ran price checks retrieved products and returned stock to appropriate aisle. I transported groceries out to customers' cars and loaded grocery bags into their vehicles. I collected more than 50 grocery carts from parking lot daily. Cleaned and dried soiled and wet carts. 

Average Hours worked: 20-36 Hours/ Week 

Leadership

  • 2011-2012 DECA Vice President

  • 2012-2013 DECA Vice President
  • 2013-2014 DECA President
  • 2013-2014 Future Business Leaders of America Activities President

Service/ Volunteer  work

2015 YMCA Dee Elementary after school volunteer 

2013 Organized Training rooms for Defense Logistic Agency Training managers

2013 Organized Training File for Defense Logistic Agency Training Managers

2013 Filed Paper work for Training Manager at the Defense Logistic Agency 

References

Tony Rojas

Prior Manager

801-603-3575

Chelsea Wanick

Prior Co- Worker

801-927-8365