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Work experience

Sep 2010Feb 2011

Team Leader and Product Trainer

RA7Syscomm Contact Center Solutions

I manage a team of 15 call center agents the largest I had was 25. I also act as a product trainer for new campaigns or accounts for outbound calling.

Jun 2008Mar 2009

Part-Time College Instructor

St. Catherine's College

I act as a temporary replacement for a regular instructor who is on leave for 1 year. My job includes teaching MS Office applications and Basic programming.

Aug 2007Feb 2008

Technical Support Representative

1and1 Internet Phils.

As Technical Support Representative, we cater customer's inquiries and issues about their websites. Troubleshooting is our key respond to every website issues that the customers encounter.

Apr 2003May 2005

Encoder

P.A. Montecillo Accounting Firm

Data entry and record keeping's for the company's clients.

Education

Jun 2000Mar 2004

B.S.

University of the Visayas
Jun 1994Mar 1998

High School

Zamboanga City Polytechnic College
Jun 1988Mar 1994

Elementary

Baliwasan Central Elementary School

Objective

To secure a position that will lead to enhancing my technical skills, customer care representative and a lasting working relationship in the field of Information Technology.

References

Roel Belarmino

Josephine Abellana

Raymound Bate

Erna Guevarra

Pencher Medina

Peter Ratcliffe

Summary

As an employee I continue gasp for knowledge which can help me grow more for I do believe that there is such two things which are constant in this world and these two things are change and learning. Though I've into any kinds of job this does not stop me from looking for a much better company that could help me learn and enhance my skills as a professional.

Skills

Leadership communication
Organizational skills and customer service orientation
Verbal communication
Sales and Marketing
Technical