Rahul Malhotra

Work History

Work History

Manager

Hi-Tech Computers
Project 4 Name Duration Role Troubleshooting related to software and hardware Responsibility Assembling & dissembling of PC, troubleshooting & installation of Operating systems, application software, device drivers' installation and hardware peripherals. OPERATING SYSTEM Win98, Win2000 Server, WinXP & Win2003 Server(Standard, Enterprises, Datacenter, Webedition). Win Vista, Win 7 & Win Server 2008. SERVER SKILLS Installing and Configure of win 2K3 server. Active Directory Configure and Management. Security Policy & Group Policy. Configuration of Domain Naming Server(DNS). Configuration of Domain Controller, Additional Domain Controller & child Domain Controller. IP Security Good Command on VMware Server. Good Command on Internet, Outlook Express and MS-Outlook. Good Command on Wireless Networking ATTAINMENT Got Tech Excellence Award from IBM's Client FIS for managing the 100% SLA & providing the best performance. Got many Appreciation Emails from clients while working in different projects.

Network Engineer

Hi-Tech Computers Microsoft Training & Testing Center Hi-Tech
Project 3 Name Duration Role Network Engineer Responsibility Responsible for managing the LAN network of Hi-Tech computer & its customer and managing the peer to peer & server client networking.

Teacher

Hi-Tech Institute Microsoft Training & Testing Center Hi-Tech
Project 2 Name Duration Role Teacher Responsibility Responsible for teaching the courses related to computer hardware and networking to Hi-Tech's students.

Helpdesk Engineer

Desktop Supporter Microsoft Training & Testing Center Hi-Tech
Project 1 Name Duration Role Helpdesk Engineer Hi-Tech computers provides hardware, software, networking solutions and provide technical education for computer software, chip level, hardware, networking, MCSE, CCNA, etc. Responsibility: As a Desktop Supporter including:- Troubleshooting of PC, Laptops, switch, Hub, Modems. Responsible for installing and maintenance of hardware and other peripheral components like monitor, keyboard, printers and disk drives. Installation of local, network printers and scanners. Assembling computers parts and handling troubleshooting of all assembled and branded computers. Solving day to day user problem in receiving and sending mails to out side the location. Installing & upgrading Antivirus software such as McAfee, Symantec, and Quick Heal.

Microsoft Training & Testing Center Hi-Tech

Microsoft Training & Testing Center Hi-Tech
Hi-Tech Computers- Project 1 Name

Desktop Support Engineer

Wipro Limited
Project 3 Name (On the payroll of IMSI(India) Private Ltd) Duration Client CitiFinancial Role Desktop Support Engineer L2

Orchestrator

IBM India Pvt
Project 2 Name. Ltd.(On the payroll of IMSI(India) Private Ltd) Duration Client. Ltd. Role Team Lead FIS is one of the world's top-ranked technology solution providers to financial industry. With more than 30, 000 experts in 100 countries, FIS delivers the most comprehensive range of solutions for the broadest range of financial markets and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.(www.fisglobal.com) Responsibility: Managing Helpdesk team & System Administration including:- Managing a team of 4 people. Helping them in completing their task effectively and on time with quality maintained. Responsible for providing the technical and remote support to ITO industry & maintaining the SLA of 350 users' calls and providing the same reports to clients on daily, weekly & monthly basis. Responsible for Daily Server backup & monitoring servers on daily basis for the health check in Datacenter. Responsible for all type of network issues of 450 PC's Network. Managing and providing solutions to day to day hardware, software and networking related problems through CMS tool used to log tickets and Handling of Customer & Technical escalation. Installing & Configuring the Company Software and issues related to local & network printers. IP Phone(Avaya) & PSTN configuring & troubleshooting. Responsible for resolving the client end VPNs issue related to its configuration, installation of soft & hard token.(Cisco & Metavante VPN) Monitor and manage the McAfee's client machines through McAfee ePolicy Orchestrator 4.5 on daily basis. Interacting with local vendors for back to back support and maintaining the SLA for the same. Responsible for Asset Management & software license tracking and IT audits. Managing the Active Directory for creating the users, groups, and rights management as per project requirement.

Manager

IMSI(India) Private Ltd.
Responsibility: Providing Remote Support, Managing Helpdesk team & System Administration including:- Managing the Helpdesk team of different-different projects of IMSI. Helping them in completing their task effectively and on time with quality maintained. Responsible for providing the technical and remote support to IMSI's users & maintaining the SLA of 300 users' calls and providing the same reports on daily, weekly & monthly basis. Responsible for Daily Server backup & monitoring servers on daily basis for the health check in Datacenter. Responsible for all type of network & wireless issues of 350 PC's Network. Managing and providing solutions of day to day hardware, software and networking related problems through CMS tool used to log tickets and Handling of Customer & Technical escalation. Installing & Configuring the Company Software and issues related to local & network printers. IP Phone(Avaya) & PSTN configuring & troubleshooting. Responsible for resolving the client end VPNs issue related to its configuration, installation of soft & hard token.(Cisco & Metavante VPN) Monitor and manage the McAfee's client machines through McAfee ePolicy Orchestrator 4.5 on daily basis. Interacting with local vendors for back to back support and maintaining the SLA for the same. Responsible for Asset Management & software license tracking and IT audits. Managing the Active Directory for creating the users, groups, and rights management as per project requirement.

Project Coordinator

IMSI(India) Private Ltd.
Since Project 1 Name IMSI(India) Private Ltd. Duration March, 2012 to Role Project Coordinator IMSI excels in IT, Professional Staffing, BPO and Call Centers. IMSI provides Project Management, Helpdesk support services & Software development service to MNC that develop and apply information technology(IT) deliver better systems faster and also provides support to client management functions within and across critical projects.(www.imsiglobal.com)

Education

Education

Diploma

B.Sc

Skills

Skills

Duration

ORGANIZATIONAL

PVT

System Administration

growth

networking