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Rahul Desai

Business Analyst at JetPrivilege

  • 'Champak', 78, Kerluskar road, Shivaji Park, Dadar Mumbai 400028
  • +91-9870980838


I currently work as a Business Analyst at JetPrivilege which is an independent loyalty and rewards management company formed in 2014, post the strategic alliance between Jet Airways and Etihad Airways.

My prior experience includes being a CRM consultant to companies in Banking and Finance as well as experience in the travel domain, both as a programmer and a business analyst. I also worked as a web developer in the e-commerce domain.

Work History

Apr. 2016Present

Business Analyst

Jet Privilege Private Limited

Work closely with CRM Development and Product team members to manage the CRM system, Email Management system and other core IT based products

Prepare Business Requirement and other key documents for internal teams to support new needs or changes to requirements or improvements to program functions or processes

Monitor development and testing effort for all changes and keep the related users informed of progress

Liaise with existing partners, suppliers, and internal Client Services team, ensuring that the all IT operational interfaces work smoothly and efficiently

Contribute to internal reviews to recommend processes to help maintain and improve service levels

Jun. 2015Jul. 2015

Part Time Guest Lecturer

Mumbai Educational Trust

Lectured on the fundamentals of programming

Focused on functional programming concepts

Taught the importance of DRY coding

Dec. 2013Apr. 2016


Acidaes Solutions Private Limited

Developed business and usability requirements for client projects to support business in meeting and exceeding online consumer expectations

Ensured that the requirements are implemented correctly during development phase

Lead routine conference calls and participate in on-site meetings with clients; develop action items and follow through on tasks

Translated client requirements into system configurations and custom developments
Documented every step of the SDLC by creating user flows, SRSs, BRDs, FSDs, Test Cases and Process Scripts

Assisted the QA team in UAT and functional testing

Oct. 2013Nov. 2013

Business Analyst

Verchaska (VE.Simplify Travel)

Participated in requirements elicitation activities

Provided solutions for various client requests to developers and project managers

Conducted client phone calls to understand client issues

Created requirement documents that state client requirements

Jun. 2012Nov. 2013

Software Engineer

Verchaska (VE.Simplify Travel)

Worked on a web based application that lets users search for and book travel packages

Created a prototype for a travel information website that gave user information about a country in the form of videos, pictures and articles

Implemented an API that lets users search for, book and cancel hotels

Worked on a Java and JavaScript based application for the travel domain that reduces corporate travel expenditure

Feb. 2011Mar. 2012

Web Applications Developer

Buffalo Specialities

Worked on an e-commerce website for Buffalo Specialties, a marketing and branding company which allowed users to make purchases after customizing products like T-shirts

Customized the t-shirt designer with various features such as changing the color of a design, mirroring it and rotating it

Created an administrative interface for the t-shirt designer and the site to facilitate product information entry

Designed a landing page generator script for the site that creates a number of landing pages for the site that give information about the products sold

Researched wholesale suppliers to find ideal prices for the company inventory
Analyzed competitor websites for design features and prices

Sept. 2010Feb. 2011

Intern Programmer

Elisid Freedom Foundation

Designed a web application that allowed a user to search a website for jobs on the basis of type of industry and company name

Made it easier for people to search for jobs of any industry in any country, making a job search much easier for Elisid’s clients

Aug. 2006Feb. 2007

Intern Programmer

Databyte Services and Systems

Designed and implemented front office automation software that kept track of company finances, specifically, loans given to company employees

Created a database driven report generation system using Crystal Reports for user friendly information retrieval

Performed extensive requirements gathering for the system by interviewing various company employees and end users

Reduced the time taken for the entire process from a week and a half to three to four days by automating the calculations involved in preparing the report

Aug. 2003Feb. 2004

Intern Programmer

Patni Computer Systems

Designed and developed a website application that automated the student admission process for the University of Mumbai

Implemented a login system that let users enter a docket number that informed them about the status of their application

Reduced the time taken for the entire process from two to three weeks to four to five days by automating the process of preparing the merit list


Sept. 2008Jul. 2010

Masters of Professional Studies in Digital Media

Northeastern University

Specialised in web application and video game development

Aug. 2004May 2007

Masters in Computer Applications

Mumbai University

Studied computer application concepts and design

Aug. 2001May 2004

Bachelors of Science in Professional Studies

Mumbai University

Studied information technology and computer science