Summary

Experience in managing customer service and sales teams; planning, delegating assignments and inspiring associates to do their best. See to that set goals and targets are met. I seek the information needed for completing tasks, and can work individually or in co-operation as the situation demands. Flexible as the situation demands e.g. when new ways have to be found for a solution.

Have closed on Targeted Accounts which are the Fortune50 Companies. Worked Closely with Sales Head and Marketing Head to better the process for better prospecting, cutting cost and increase in sales.

Work History

Work History
Feb 2011 - Present

Territory Manager

Globarena Technologies Pvt Ltd.

Working Profile has been into Education selling including Instructor Led Training, eLearning Solutions, Digital Labs, Digital Teaching White Boards and Nasscom - NAC Assessement tools, Institutional sales, Hardware/ Software sales. - Willing to travel extensively. - Excellent Customer Relationship Skills. - Excellent Communication & interpersonal Skills. - Good Presentation skills.

Also provided lead for Education Ministry for Training and Assessment Services in the Government Colleges.

Mar 2010 - Dec 2011

Business Development Manager

YellowBox

Focused on building a clientele DataBase for the Company and Target propective clients.

Job Profile involved getting Senior Level Hiring Mandates from Clients in all Business Verticals

Managed delivery of mandates through HeadHunting and available online resources

Jan 2006 - Feb 2010

Sales & Marketing

eGain Communications

eGain is a global software company based in Silicon Valley offering a suite of customer service, contact center, and knowledge management software to help enterprise organizations manage their customer service delivery. Rated #1 in eService, eGain helps companies to improve productivity and reduce costs in their customer service operations.

Specialties

Knowledge ManagementCustomer Relationship ManagementOnline Business StrategyWeb Self-Service & Assisted ServiceSales/Marketing Strategy

Social Media

Work Profile @ eGain

Manage a team of sales representatives who will sell Enterprise Application Software primarily via the phone. Work with internal eGain personnel in sales, pre-sales, and professional services in selling prospects. Travel as required to customer sites to close deals.

Train sales representatives to:

  Prospect for new business     Perform Demonstrations via WEBEX type service     Prepare proposals and price quotations
Apr 2005 - Nov 2005

Business Developement Consultant

Hexaware Technologies

As a Sr. Sales Executive i was s accountable for selling in a business-to-business environment, responsible for selling the full line of Retail Banking Suite and  its services. This individual acts as a consultant to customers offering solutions for the efficient preparation and management of forex, card, accounts and other forms of banking solutions, in digital form.

It was my first upselling for a ERP Solutions and Supply Chain Market. I was appreciated for my perfomance in completeing my monthly targets and also helping my employer to gain RFP's and RFI's for further strategising on closing the deals.

The Job Profile was for the Asia Pacific Region and i was working on Australia, Middle East, China, Japan, Singapore and Indian Markets.

May 2004 - Feb 2005

Corporate Comm. Executive

Vertex Limited

As a Customer Support Person i :

  • use to delight customers, above and beyond the call of duty
  • had intimate knowledge of the customers needs
  • had empathy for the customers situation
  • was able to communicate clearly, both written and in speech
  • used to talk in a way the customer can understand
  • has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
  • works accurate and with eye for detail
  • handles in the best interest of both customer and company
  • is able to use automated information systems to analyse the customers situation
  • is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
  • has a pleasant, friendly style
  • is willing to build a long-term relationship with the customer (not a "job-hopper")
Feb 2001 - Mar 2004

Sr. CSE

WNS Global Services

My Profile around this organization was to :

  • deal quickly and efficiently with customer enquiries or complaints by phone, post or email
  • expedite customer orders, including keeping them informed of delays or early fulfilment
  • occasionally work antisocial hours in order to meet customers’ requirements, solve their problems and thus encourage future business
  • proactively foresee possible delays or complications and plan strategies to avoid or minimise them
  • develop and implement new systems, procedures or working practices to improve customer service efficiency
  • ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as a compensation to customers.
1999 - 2000

Business Associate

Wipro

My Profile around this organization was to :

  • deal quickly and efficiently with customer enquiries or complaints by phone, post or email
  • expedite customer orders, including keeping them informed of delays or early fulfilment
  • occasionally work antisocial hours in order to meet customers’ requirements, solve their problems and thus encourage future business
  • proactively foresee possible delays or complications and plan strategies to avoid or minimise them
  • develop and implement new systems, procedures or working practices to improve customer service efficiency
  • ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as a compensation to customers.

Education

Education
Mar 2005 - Present

Graduate

Delhi University
Mar 1989 - Apr 1991

High School

Barnes High School