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Work experience

Mar 2008Present

Forms Advisor

D + H

* Processing orders and reorders.* Acting as a contact for 1st time orders; end users and financial institutions.* Responsible for handling inbound Forms and Small Business calls.* Answering inquiries about products, services, pricing and order status.* Promoting and selling products/services.* Awarded world class customer service representative by SQM in 2010

Sep 2001Dec 2007

Manager, EDI (Electronic Data Interchange)

Texas Resources Ltd.

* Impletemented and maintained EDI (Electronic Data Interchange) systems.* Efficiently supervised EDI technical team. * Delivered outstanding customer service by exceeding customer’s expectation.* Attended technical conferences on EDI in Sri Lanka and Hong Kong.* Assisted Texas Resources Ltd. to achieve Best Distributor Award of EDI Asia (www.ediasia.com) in 2004.

Education

Certificate in Project Management

Ryerson University
20052006

MBA

Royal Roads University
19962001

B.Sc.

University of London

Skills

Microsoft Windows
Familier with Windows 2000, XP, Vista, 7 
Microsoft Office
Familier with all MS Office products
EDI
Trouble shooted various EDI (Electronis Data Interchange) issues.

Summary

MBA with IT Background. Have extensive experience in managing EDI technical team. Have good knowledge of managing business issues of EDI (Electronic Data Interchange) and Computer Aided Design Systems.

Interest

*  Learning

*  Problem Solving

*  Exploring

Objective

A challenging  position in a company that is expanding due to the quality of its products, services, people and corporate culture.