Rahat Helal

Work History

Work History
Mar 2008 - Present

Forms Advisor

D + H

* Processing orders and reorders.* Acting as a contact for 1st time orders; end users and financial institutions.* Responsible for handling inbound Forms and Small Business calls.* Answering inquiries about products, services, pricing and order status.* Promoting and selling products/services.* Awarded world class customer service representative by SQM in 2010

Sep 2001 - Dec 2007

Manager, EDI (Electronic Data Interchange)

Texas Resources Ltd.

* Impletemented and maintained EDI (Electronic Data Interchange) systems.* Efficiently supervised EDI technical team. * Delivered outstanding customer service by exceeding customer’s expectation.* Attended technical conferences on EDI in Sri Lanka and Hong Kong.* Assisted Texas Resources Ltd. to achieve Best Distributor Award of EDI Asia (www.ediasia.com) in 2004.

Education

Education

Certificate in Project Management

Ryerson University
2005 - 2006

MBA

Royal Roads University
1996 - 2001

B.Sc.

University of London

Skills

Skills

Microsoft Windows

Familier with Windows 2000, XP, Vista, 7 

Microsoft Office

Familier with all MS Office products

EDI

Trouble shooted various EDI (Electronis Data Interchange) issues.

Summary

MBA with IT Background. Have extensive experience in managing EDI technical team. Have good knowledge of managing business issues of EDI (Electronic Data Interchange) and Computer Aided Design Systems.

Interest

*  Learning

*  Problem Solving

*  Exploring

Objective

A challenging  position in a company that is expanding due to the quality of its products, services, people and corporate culture.