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Work experience

VP, Billing Revenue Assurance


Program managing a new Revenue Systems applications; RFI/RFP creation, vendor selection, Business Requirements creation, software development, testing, implementation and operational support. Project Managing legacy revenue system enhancements and liaison between IT and the business teams. Managing SOX compliancy implementation.Designed and implemented the Intralinks, Ltda Billing and Accounts Receivables processes and systems to support the new entity.

Oct 2005Aug 2007

Dir, Billing Revenue Assurance


Managed Operations, Marketing and Sales relationship with IT, creating revenue software requirements documents, approve functional requirements, identify and define progression and UAT test case, approve test results prior to turnover.Manage e-Business Operations relationship with IT & Marketing, creating WEB requirements documents and approval of functional specifications. Manage page design, assets, copy and usability testing for the Sales portal and Self-Care services including on-line payment & bill presentation. Manage e-Business design vendor. Support Billing, Fraud and Credit and Collections software and reporting requirements and day to day operations of those teams. Member of the Project Management Office within ESPN.

Jan 2003Oct 2005

Dir, Billing Operations


Managed Billing Operations, Accounts Receivables and Collections including order entry. Managed work prioritization of IT billing team with involvement in product development, development of all billing software, QA of Billing releases and production turnovers. Prepared all User Requirements for Billing Systems. Migrated customer base to new billing system.

Sep 2001Dec 2002



Project managed new application delivery and vendor management for the business; design enhancements for Billing and A/R systems future architecture.

Jan 2000Jul 2001

VP, Global Billing Services

Global Crossing

Project managed worldwide implementation and operation of Lucent ARBOR Billing System to support $5 billion in yearly revenue including process documentation. Directed implementation team of 27 in North America and Europe. Managed vendor relations and consultant staffs. Evaluated new product requirements as related to rating and billing; designed and program-managed development of product offerings. Project managed development of interfaces between Billing, Ordering and Financial systems increasing accuracy and reducing headcount. Evaluated and authorized all billing software development requests. Determined economic value of requests and prioritized work based on value to company.

1996Dec 1999

Division Mgr, Revenue Assurance


Managed Local Services Billing Operations Department with yearly billings in excess of $1.6 Billion and Global Fraud Management Organization of AT&T Business Division. Directed staff of 200 professionals and department budget of over $20 million in daily operations. Created a Revenue Protection Unit. Managed billing and fraud system vendor relations. Oversaw data collection from switches for rating and billing. Managed certification of new switches in network. Evaluated new product requirements as related to rating and billing; designed and managed development of new product offerings for rating and billing.



William Paterson University



As a Senior Financial Systems Operations Manager I bring in-depth experience in managing Order to Cash operations and managing the relationship between the Business and IT as Business Project Manager.My skills include:

  • Project Manager and Business Liaison – Worked with Business partners (including Operations, Customer Service, Product Development and Finance) in identifying & documenting defects, enhancements and new development which ultimately affect the billing of customers, company revenues and the bottom line.
  • Revenue Accounting, - Managed departmental staffs in the daily operations of Order to Cash, which includes Contract Management, Product Billing, Fraud, Revenue Leakage & Recognition and Accounts Receivables/Collections.This allowed me to expand into the role of identifying, improving and managing the Business’ system needs.
  • Process Reengineering - Responsibilities have ranged from identifying and documenting new and enhanced business and system workflows to identifying risk and risk mitigation in the end to end process’.

From my enclosed resume you will see my contributions to the revenues of the companies I have been associated with. To highlight a few:

·Continually review and improve departmental process and procedures through automation

·Provide leadership to operational and development teams.

·Collaborate with Marketing & Operations in development of new product offerings.

·In the areas of billing accuracy and timeliness, I reduced the billing error rate to less than 1% of billed traffic, increasing current monthly revenues in excess of $5 million.

·Designed and program managed the implementation of several billing platforms and associated process during my career. This represented billings in excess of $2 billion.

·Managed contractual and operational relationships with several billing and fraud vendors during my career.

·Ability to effectively communicate with technical and/or business teams.

·Implemented a Customer Relations Department and associated systems support and operating procedures.