As a Senior Financial Systems Operations Manager I bring in-depth experience in managing Order to Cash operations and managing the relationship between the Business and IT as Business Project Manager.My skills include:
Project Manager and Business Liaison – Worked with Business partners (including Operations, Customer Service, Product Development and Finance) in identifying & documenting defects, enhancements and new development which ultimately affect the billing of customers, company revenues and the bottom line.
Revenue Accounting, - Managed departmental staffs in the daily operations of Order to Cash, which includes Contract Management, Product Billing, Fraud, Revenue Leakage & Recognition and Accounts Receivables/Collections.This allowed me to expand into the role of identifying, improving and managing the Business’ system needs.
Process Reengineering - Responsibilities have ranged from identifying and documenting new and enhanced business and system workflows to identifying risk and risk mitigation in the end to end process’.
From my enclosed resume you will see my contributions to the revenues of the companies I have been associated with. To highlight a few:
·Continually review and improve departmental process and procedures through automation
·Provide leadership to operational and development teams.
·Collaborate with Marketing & Operations in development of new product offerings.
·In the areas of billing accuracy and timeliness, I reduced the billing error rate to less than 1% of billed traffic, increasing current monthly revenues in excess of $5 million.
·Designed and program managed the implementation of several billing platforms and associated process during my career. This represented billings in excess of $2 billion.
·Managed contractual and operational relationships with several billing and fraud vendors during my career.
·Ability to effectively communicate with technical and/or business teams.
·Implemented a Customer Relations Department and associated systems support and operating procedures.