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Raghavendra B S

Operations Manager at Tata Consultancy Services




Work experience


IBM India Pvt Ltd
as Manager Successfully transitioned Intel and Unix work streams from a very big UK based customer Carphone Warehouse and received appreciation from sending GEO DPE for excellent and smooth transition. Transitioned 95% of Intel and Unix Level 3 and Level 4 support job roles to India with documentation being created for each and every activity. Reviewed the technical docs and received appreciations from sending geo for the excellent docs which were prepared by the team which was not done earlier. Transitioned couple of more small accounts. Have handled teams starting from 9 to 36 team members Attrition less than 3% in these 2+ yearsasa manager. Team Lead for 2 Accounts-BBG and ICI EMEA

People Manager

IBM India Pvt Ltd
Roles and Responsibilities as a People Manager Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets the Cos, project/account, and individual development needs. Accept accountability for business results includingmeetingclient satisfaction, productivity, financial, and other business measurements. Foster teamwork and inclusion across organizations, cultures and geographies-and promote the Cos diversity and inclusive leadership and the Cos Values. Support activities and projects involving cross-functional teams which contribute to the Cos success. Provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams. Lead by example in all activities. Assure employee equity and encourage employee growth and opportunity.

Project Manager

APAC Data Center Migration
Project Manager


Global Data Center-Delivery
Manager and People Manager


Asset, Software and Contract management
using CMDB Auto-closure of short spike alerts using BMC Atrium Orchestrator Contract renewal discussions and solutioning with road map for implementing the same Transformation initiatives and opportunities IT budgeting(OPEX/CAPEX) & plan allocations to various quarters Monthly Steering committee call with the customer

Project Manager

People management
8+ years Experience) Data centre Migration-Experience of 7 months as Project Manager Broad technical background, which includes understanding of upcoming technologies and making use of it to enhance the company's productivity. MANAGEMENT SKILLS Large Program Management-3 Yrs
Sep 2010Present

Program Manager

Tata Consultancy Ltd
Program Manager-Large Engagement Sep 2012 to till date Program Managed


Transfer on one of the Biggest Handover-BDI Campus project. This happened in July. Have ensured 100% SLA adherence and have very few SLA misses from past 2 years in the account. Was responsible for 3 Process Improvement Projects in the team-▪
Jan 2007Present


ICI EMEA Account
Team Lead The account was in Parallel Run for 21 Months and after taking charge as a new Team Lead, convinced the UK Service Management about our quality of service which lead to signing of the project to Live state in March 2007. Capacity Management issues were escalated to the UK Service Management and we have been continuously having the conference calls to address this issue. Already a plan is in place now for UK team to implement which may happen by the end of 2007, there by, addressing all long pending Capacity related issues, the team is facing. When the initial transition of ICI Account to India in 2005, only few services were shifted. Even these services had dependencies on UK SSO Team. Initiated discussions with UK SSO team for transition of these Pending services to IGSI. The GATE 2 On-boarding Process for theseadditional
Aug 2004Sep 2010

Delivery Manager

IBM India Pvt Ltd
Service Delivery Manager and People Manager Tenure-November 2007 to till date Roles and Responsibilities as SDM Provide DPE/PE single point of contact and be the advocate between Service Delivery and the DPE/PE/Customer Ensure positive customer satisfaction and customer relationship is maintained Manage delivering to contract performance standards and client measurements Drive/Manage Service quality and improvement of service delivery processes Continually identify ways to reduce cost delivering the services and improve service Deliver on service commitments Participate in Technical proposal preparation and submit to DPE/PE for review and approval Participate in account plan/strategy Understand customer requirements and business opportunity/requirements identification, guidance, support and closure Provide technical support and participate in the Change Control Board and/or change control process Provide account leadership/direction and technical support Participate in response to RFS's on behalf of the delivery organization Drive/participate and coordinate audit readiness and GSD331 compliance for delivery Drive/participate and coordinate crisis management Ensure the account is always Audit ready Initiate SIP and ensure it is on track Conduct weekly team meetings and attend meetings with the customer.


Service Delivery
Manager-7+ Yrs Project Management--7+ Yrs Transition Management-2 Yrs Account Health improvement-2 large Accounts and 1 small account-from Deep red to Green state TECHNICAL SKILLS-9+ Years Operating Systems: Windows 98, NT,, XP, ME, Novell Netware 3.11, 4. x, 5. x&6. x., Network Applications: Novell GroupWise 5. 5&6. 0, Citrix MetaFrame1.8XP, Intel LANDesk 6. 6&7. 0, Norton Antivirus, Cadstar, MacAfee Antivirus, Squid Proxy Application, Novell iFolder, Novell Zenworks 3. 2&4, Rational Clear Case. Domain Knowledge: NDS & ADS, DHCP, DNS, Windows 2000 Group Policy, TCP/IP Concepts, Storage, TSM Backups, Linux. AIX, Solaris, Networking, Databases, AS400, Hardware: IBM, Compaq, HP, Dell Range of Servers and Desktops, Cisco 2621 Router Configuration, Cisco 515e PIX firewall Configuration, Network Printer Configuration in ADS, Line printers. in IBM IBM Bravo award Winner Customer Bravo Award Winner-2007 Top Talent of IBM Award-2007 Thanks award-2006 Certifications Certified Netware Engineer(CNE)-4. x Track Microsoft Certified Professional(MCP)-TCP/IP Technologies(Windows NT Track) Visa B1 Visa to US, Valid up to 2025 PROFESSIONAL EXPERIENCE
Aug 2003Aug 2004

Windows Product Support Specialist

HP INVENT Service Delivery
BANGALORE Netware and Windows Product Support Specialist Providing Level 2 Support for Australian Customers. No of Customers Handled-21 Handling around 1000 Windows Servers with ADS and NT Domain Architecture. Handling around 60 Netware servers. Product Specialist and incharge of Novell Team. Supporting NDS and ADS users and Groups with Group Policies and Zenworks Policies implemented. Handling Exchange, Antivirus, Groupwise, Zenworks Servers.