Download PDF

Rafshad Mahamood

Senior Data & Operations Services Manager

Summary

On the lookout for a managerial role where I can utilize my management skills and data analytics experience to further enrich my skills and learn new things while meeting the expectations of the organization. I am very adaptable in nature and would be happy to relocate.

Key Skills

  • People management
  • Effectively & efficiently managing a large team of 65 members
  • Decision making and problem solving
  • Data Analytics (BIG data)
  • Excellent leadership skills
  • Providing focus and direction to subordinates & team
  • Co-ordination and analysis skills
  • Accuracy and attention to detail
  • Excellent oral and written communication skills
  • Sales & marketing skills
  • Ability to work as part of a team
  • Flexible, open to ideas and willingness to learn

Employment History

Morgan McKinley Services Pvt. Ltd.

Jun 2015Present

Senior Data & Operations Services Manager

Location      : Mahe, Pondicherry

  • Managing a large team of 64 employees including Senior Team Leads, Team Leads & Data Processing Engineers
  • Planning and directing the work in the Data Services Centre
  • Review team performance against operating plans and standards
  • Provides reports to subordinates on interpretation of results and approves changes in direction of plans
  • Develop best practices and tools for project execution and management
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Develop and deliver progress reports and presentations
  • Track milestones and deliverables for each project streams
  • Delegate tasks and responsibilities to appropriate personnel
  • Effectively communicate business's expectations to team members and stakeholders in a timely and clear manner 
  • Work with and lead a strong data team who understand and can deliver top class work continually

Morgan McKinley Services Pvt. Ltd.

Feb 2014Jun 2015

Manager - Data Services

  • Manage project lifecycles and delivery dates, proactively resolving issues.
  • Ensure effective testing, deployment, delivery and maintenance of multiple related projects.
  • Represent, lead, schedule, manage and work with our data information  team
  • Document and ensure quality, coherence and scalability of assigned projects.
  • Monitor data mining system details within the database, including mapping and stored procedures and execution time, and implement efficiency improvements.
  • Perform extensive profiling and data analysis mining to extract valuable, usable information in providing key business insights. 
  • Explore data to identify possible performance improvement opportunities.
  • Work with and lead a strong data team who understand and can deliver top class work continually. 

Morgan McKinley Services Pvt. Ltd.

Apr 2013Feb 2014

Team Leader - Data Services

  • For Data Research, Analysis and Data Support to the organization.
  • Delivering timely, precise & quality data which helps business in strategic planning
  • Helping with training and development
  • Responsible for validating End of Day and End of Month  data entries as required
  • Apply quality assurance best practices for data mining/analysis services.
  • Monitor data mining system details within the database, including mapping and stored procedures and execution time, and implement efficiency improvements.
  • Perform extensive profiling and data analysis mining to extract valuable, usable information in providing key business insights. 
  • Explore data to identify possible performance improvement opportunities.
  • Work with and lead a strong data team who understand and can deliver top class work continually. 
  • Perform other duties as required or assigned.

Vodafone Cellular Ltd.

Jun 2012Dec 2012

Channel Manager

Location      : Cochin, India

  • Distribution Management
  • Outlet expansion / New outlet opening
  • Increasing market share contribution
  • Retail Sales & Operations Management of telecom business
  • To increase business by Unique User drive, market penetration and expansion
  • Managing and training sales force
  • Achieving sales targets by driving it on a daily basis
  • Analyzing and interpreting several reports such as gross additions, Unique User, revenue, UAO, UEO, market share, data, stable outlets
  • Extraction based on population within the given distribution territory

Clear Water Technologies Pvt. Ltd

Feb 2010Jun 2010

Senior Technical Service Representative

Location      : Bengaluru, India

  • Troubleshooting technical queries of customers regarding their APEX/GPX products
  • Creating service requests for issues which require an authorized technician to go onsite to resolve the issue
  • Raising replacement requests in cases where the product needs to be replaced under warranty
  • Attending and resolving calls escalated to supervisor
  • Support for products such as televisions, portable DVD players, digital media player, digital photo frames, home theater systems, clock radios, karaoke systems, iPod docks

Sutherland Global Services

Nov 2008Jan 2010

Customer Service Representative

Location      : Cochin, India

  • Handling billing queries of customers regarding their United Online account and resolving them
  • Up-selling products once billing issues are resolved to achieve monthly sales target
  • Auditing of up-sell tickets to check for non-compliance
  • Handling customer-specific escalations

Ayyar&Cherian Associates

Nov 2007Oct 2008

Accounts Trainee

Location      : Calicut, Kerala, India

  • Manual:Journalizing and posting ledger, Adjustment entries, and Stock ledger

Bank reconciliation statements, Final accounts

  • Computerized accounting: Tally

Sales, Purchase, Contra, Payments, Receipts, Cost center, Budgets, Interest

Inventory, Godown, Reorder level

Bank reconciliation, Order processing

Payroll and Statement printing

  • Audit Work:Checking opening balance

Schedule forming the part of balance sheet, fixed assets and depreciation

Preparation of trial balance, trading and profit & loss a/c

Balance sheet, Bank reconciliation statements

Preparation of partner’s capital a/c, details of expenses

Education

School of Management Studies, Cochin University of Science and Technology

20102012

Master of Business Administration (International Business)

N.A.M. College, Kannur University

20052008

Bachelor of Science (Computer Science)

P.R.M Higher Secondary School, Kerala Board

20042005

Twelft Grade

M.E.S.B.R. School, C.B.S.E.

20022003

Tenth Grade

 Technical Skills

Microsoft Packages
  • Excel
  • Word
  • Powerpoint
  • Front Page
Multimedia
  • Adobe Photoshop
  • Corel Draw

Personal Information

Date of birth                           : 2nd January 1988

Marital status                         : Married

Nationality                              : Indian

Lingual skills                          : English, Hindi, Malayalam

Passport No.                          : K6222673 (REPUBLIC OF INDIA)

Permanent Address            : ALIF, Gramathy, P.O. Chokli – 670672, Kerala, India.

Declaration

I hereby conclude that the information provided above is authentic and true to the best of my knowledge and belief.





RAFSHAD MAHAMOOD