• Kerala, India
Rafshad Mahamood

Rafshad Mahamood

Senior Data & Operations Services Manager

Summary

On the lookout for a managerial role where I can utilize my management skills and data analytics experience to further enrich my skills and learn new things while meeting the expectations of the organization. I am very adaptable in nature and would be happy to relocate.

Key Skills

  • People management
  • Effectively & efficiently managing a large team of 65 members
  • Decision making and problem solving
  • Data Analytics (BIG data)
  • Excellent leadership skills
  • Providing focus and direction to subordinates & team
  • Co-ordination and analysis skills
  • Accuracy and attention to detail
  • Excellent oral and written communication skills
  • Sales & marketing skills
  • Ability to work as part of a team
  • Flexible, open to ideas and willingness to learn

Employment History

Work History

Morgan McKinley Services Pvt. Ltd.

Jun 2015 - Present

Senior Data & Operations Services Manager

Location      : Mahe, Pondicherry

  • Managing a large team of 64 employees including Senior Team Leads, Team Leads & Data Processing Engineers
  • Planning and directing the work in the Data Services Centre
  • Review team performance against operating plans and standards
  • Provides reports to subordinates on interpretation of results and approves changes in direction of plans
  • Develop best practices and tools for project execution and management
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Develop and deliver progress reports and presentations
  • Track milestones and deliverables for each project streams
  • Delegate tasks and responsibilities to appropriate personnel
  • Effectively communicate business's expectations to team members and stakeholders in a timely and clear manner 
  • Work with and lead a strong data team who understand and can deliver top class work continually

Morgan McKinley Services Pvt. Ltd.

Feb 2014 - Jun 2015

Manager - Data Services

  • Manage project lifecycles and delivery dates, proactively resolving issues.
  • Ensure effective testing, deployment, delivery and maintenance of multiple related projects.
  • Represent, lead, schedule, manage and work with our data information  team
  • Document and ensure quality, coherence and scalability of assigned projects.
  • Monitor data mining system details within the database, including mapping and stored procedures and execution time, and implement efficiency improvements.
  • Perform extensive profiling and data analysis mining to extract valuable, usable information in providing key business insights. 
  • Explore data to identify possible performance improvement opportunities.
  • Work with and lead a strong data team who understand and can deliver top class work continually. 

Morgan McKinley Services Pvt. Ltd.

Apr 2013 - Feb 2014

Team Leader - Data Services

  • For Data Research, Analysis and Data Support to the organization.
  • Delivering timely, precise & quality data which helps business in strategic planning
  • Helping with training and development
  • Responsible for validating End of Day and End of Month  data entries as required
  • Apply quality assurance best practices for data mining/analysis services.
  • Monitor data mining system details within the database, including mapping and stored procedures and execution time, and implement efficiency improvements.
  • Perform extensive profiling and data analysis mining to extract valuable, usable information in providing key business insights. 
  • Explore data to identify possible performance improvement opportunities.
  • Work with and lead a strong data team who understand and can deliver top class work continually. 
  • Perform other duties as required or assigned.

Vodafone Cellular Ltd.

Jun 2012 - Dec 2012

Channel Manager

Location      : Cochin, India

  • Distribution Management
  • Outlet expansion / New outlet opening
  • Increasing market share contribution
  • Retail Sales & Operations Management of telecom business
  • To increase business by Unique User drive, market penetration and expansion
  • Managing and training sales force
  • Achieving sales targets by driving it on a daily basis
  • Analyzing and interpreting several reports such as gross additions, Unique User, revenue, UAO, UEO, market share, data, stable outlets
  • Extraction based on population within the given distribution territory

Clear Water Technologies Pvt. Ltd

Feb 2010 - Jun 2010

Senior Technical Service Representative

Location      : Bengaluru, India

  • Troubleshooting technical queries of customers regarding their APEX/GPX products
  • Creating service requests for issues which require an authorized technician to go onsite to resolve the issue
  • Raising replacement requests in cases where the product needs to be replaced under warranty
  • Attending and resolving calls escalated to supervisor
  • Support for products such as televisions, portable DVD players, digital media player, digital photo frames, home theater systems, clock radios, karaoke systems, iPod docks

Sutherland Global Services

Nov 2008 - Jan 2010

Customer Service Representative

Location      : Cochin, India

  • Handling billing queries of customers regarding their United Online account and resolving them
  • Up-selling products once billing issues are resolved to achieve monthly sales target
  • Auditing of up-sell tickets to check for non-compliance
  • Handling customer-specific escalations

Ayyar&Cherian Associates

Nov 2007 - Oct 2008

Accounts Trainee

Location      : Calicut, Kerala, India

  • Manual:Journalizing and posting ledger, Adjustment entries, and Stock ledger

Bank reconciliation statements, Final accounts

  • Computerized accounting: Tally

Sales, Purchase, Contra, Payments, Receipts, Cost center, Budgets, Interest

Inventory, Godown, Reorder level

Bank reconciliation, Order processing

Payroll and Statement printing

  • Audit Work:Checking opening balance

Schedule forming the part of balance sheet, fixed assets and depreciation

Preparation of trial balance, trading and profit & loss a/c

Balance sheet, Bank reconciliation statements

Preparation of partner’s capital a/c, details of expenses

Education

Education

School of Management Studies, Cochin University of Science and Technology

2010 - 2012

Master of Business Administration (International Business)

N.A.M. College, Kannur University

2005 - 2008

Bachelor of Science (Computer Science)

P.R.M Higher Secondary School, Kerala Board

2004 - 2005

Twelft Grade

M.E.S.B.R. School, C.B.S.E.

2002 - 2003

Tenth Grade

 Technical Skills

Skills
Microsoft Packages
  • Excel
  • Word
  • Powerpoint
  • Front Page
Multimedia
  • Adobe Photoshop
  • Corel Draw

Personal Information

Date of birth                           : 2nd January 1988

Marital status                         : Married

Nationality                              : Indian

Lingual skills                          : English, Hindi, Malayalam

Passport No.                          : K6222673 (REPUBLIC OF INDIA)

Permanent Address            : ALIF, Gramathy, P.O. Chokli – 670672, Kerala, India.

Declaration

I hereby conclude that the information provided above is authentic and true to the best of my knowledge and belief.





RAFSHAD MAHAMOOD