Raffy Rigor

Work History

Work History
Nov 2013 - Present

Team Manager

Alorica Philippines Incorporated
  • Create an encouraging environment at work to inspire employees for open communications, and inculcate a sense of team spirit and accountability among them.
  • Set specific, measurable and attainable performance targets with efficiency and quality.
  • Coach and motivate employees to reach their full potential in line with the company’s goals and objectives.
  • Conduct performance evaluation of Team Leads and employees to identify and categorize staff members as target achievers and non-achievers. Guide non achievers on ways to improve work performance.
  • Organize training workshops to improve the performance of the members who are lagging behind in terms of performance.
  • Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed.
  • Communicate and coordinate with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
  • Maintain daily, weekly, monthly, quarterly customer service progress report.
  • Handle escalated calls, complaints, questions, and queries as required.
Oct 2010 - Nov 2013

Health Insurance Team Leader

Wipro Limited
  • Responsible in leading a multi-disciplinary team, supervising, training and developing health insurance trainees in providing the best quality of customer service to the people we support.
  • Deliver substantial and adequate support to Insurance Providers for benefits and eligibility issues including claims support.
  • Develop and motivate employees to reach their full potential in line with the company’s goals and objectives.
  • Assist in designing training sessions for the new employees and educate them on medical aspects, communication skills, application of knowledge and problem-solving abilities.
Jan 2008 - Aug 2010

Technical Support Representative

Sykes Asia Incorporated

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