Rafael X Collazo

Rafael X Collazo

3530 Victoria Park Rd. Apt 19

Summary

Objective

·To find a company in which I can utilize and develop more skills. A company to which I can join and stay for years to come.

Skills

·      Advance computer knowledge.

·      Fully Bilingual English/Spanish.

·      Fast learner.

Profesional References

·Robert Perkins

·Resi/Small Biz Manager

·(904)732-7186

Note: I do not drink or smoke.

Work History

Work History
Feb 2015 - Present

Incident Support Specialist

Auditmacs
  • Respond to help desk tickets and complete requests within the designated SLAs
  • Image and configure mobile devices for deployment to field users
  • Facilitate repair, replacement, or warranty of defective hardware
  • Manage workflows and improve efficiencies for optimal response and resolution times
  • Maintain documentation of all processes and procedures
  • Inventory control/management and reporting
  • Shipping/receiving of new or used hardware
  • Training of new or temporary staff for large-scale deployments
Feb 2014 - Feb 2015

Interlock Technician

Guardian Interlock

Install, monitor and remove interlock devices from program participant's vehicles. Duties include care mechanic skills (wire identification, soldering, etc.), electrical systems training and troubleshooting associated with these tasks Follow all standard operating procedures. Install, monitor and remove interlocks from client cars. Maintain a clean, safe and organized work area. Troubleshoot vehicle electronic condition quickly and efficiently. Download client data from interlocks as scheduled. Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Prepare and maintain all equipment and supplies, including inventory of interlocks, both handsets and I/Os. Maintain clear and accurate records and files.

Nov 2012 - Present

91B Wheeled Mechanic

Army National Guard

Maintain wheeled vehicles, their associated trailers and material handling equipment systems. Use of applicable references, inspecting, servicing, maintaining, repairing, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components such as: power plant/packs, compression ignition engines and engine fuel systems, air induction and exhaust systems and cooling systems. Vehicle chassis and power train components including, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems and steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist and winch assemblies, and hydraulic systems. Automotive electrical systems including wiring harness, starting, and charging systems. Perform wheeled vehicle recovery operations.

Sep 2013 - Feb 2014

Cell / Computer Technician

iFix& Cell

Perform Basic and Advance repairs on iPhones, Samsung and other popular smartphones.  Inspect / Diagnose Computers (desktops and laptops including windows and Mac), and perform repairs according to work scope. Perform data back-up and system wipe / reloads (including system upgrades). Provide a high level of technical customer service support at a Device Support Center. Confer with customers by telephone or in person in order to provide information about products and services, to take orders and obtain details about the customer request. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Establish strong rapport and trust with customers. Perform opening and closing duties within the retail store.

Feb 2012 - Sep 2013

Computer / Cell Phone Tech

Simple Mobile Guayama

Perform Basic and Advance repairs on iPhones, Samsung and other popular smartphones. Inspect / Diagnose Computers (desktops and laptops including windows and Mac), and perform repairs according to work scope. Perform data back-up and system wipe / reloads (including system upgrades). Provide a high level of technical customer service support at a Device Support Center. Confer with customers by telephone or in person in order to provide information about products and services, to take orders and obtain details about the customer request. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Establish strong rapport and trust with customers. Perform opening and closing duties within the retail store.

Sep 2005 - May 2007

Residential Install Tech

Adt Security Services

­ Installation, Service, and Troubleshooting of a variety of residential burglary alarm systems. Ability to manage a multiple appointment scheduled daily/weekly. Accurately complete ADT work orders and paperwork. Complete administrative tasks including shipping, invoicing, and reschedules. Educate customers in various system operations and maintenance. Update corporate office after each appointment. Sales skills will provide a definite advantage and will be compensated. Being a dependable, responsible professional who is dedicated to working in a growing, fast­ paced, and demanding environment.

May 2007 - Aug 2008

OTR Team Driver

Covenant Transport

Pick up and deliver customers material / merchandise to all the states of the USA.

Fill out and maintain log book / follow DOT regulations.

Aug 2008 - Jan 2011

Residential Install Tech

Adt Security Services

Installation, Service, and Troubleshooting of a variety of residential burglary alarm systems. Ability to manage a multiple appointment scheduled daily/weekly. Accurately complete ADT work orders and paperwork. Complete administrative tasks including shipping, invoicing, and reschedules. Educate customers in various system operations and maintenance. Update corporate office after each appointment. Sales skills will provide a definite advantage and will be compensated. Being a dependable, responsible professional who is dedicated to working in a growing, fast­ paced, and demanding environment.

Feb 2011 - Sep 2011

Retail Consultant

Wireless Consultants

Consult / advise customers on which wireless cell phone plan was best for them according to their needs.

Education

Education