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Rafael Enrique Cobeña Piñero

Electronic Engineer

Summary

I have developed my career in the technical area of, in vitro analyzer systems, specifically chemistry and immunodiagnostic systems. As an Engineer I have been trained to fix and solve almost any issue with those systems, to make preventive, predictive and corrective maintenance. In the long of my career i have been trained in many countries as, USA, Finland, Mexico and China. I have been a Field Engineer, Service Manager  and office Manager in a very prestigious company in Venezuela and number one in sales and technical support.
As an Engineer, my goal is to make the very best of my work to help the company in the way to be the best service company, also as a coordinator of service, is imperative to get the best of my team work, and help them to make their field work easily and efficiently. Also it should be noted that I have a great intuitive ability in solving failures and toughest problems, which is very important in this work.

Work History

2016actual

Manager

Científica Industrial de Venezuela

Full responsibility for the workforce, ensuring and improving the processes inherent to the attention of customers, new customers, meet goals, lead and coordinate the functions of strategic planning, technical service and after sales. Administrative responsibilities, ensuring the integration of billing processes, customer records and analysis, maintaining a cordial relationship with customers, generally fulfilling the mission of the company.

20062015

Field Service Manager

Cientifica Industrial de Venezuela, C.A

Coordinate and constantly improve the technical support service provided by the company, helping the technical team to be efficient and effective in the field work, in processes involving performing, preventive and corrective maintenance. We take a holistic approach in solving our customers toughest problems. Establish the best communication with the customer and follow-up any issues to exceed all their expectations.

 As a leader of more than 30 technicians I established an excellent, team work relationship and also true friendship in order to get an harmoniously job ambient.

20042015

Field Service Engineer

Cientifica Industrial de Venezuela, C.A

As an FSE I have the responsibility to give technical knowledge to the customer, that includes the installation, maintenance and troubleshoot the purchased equipments. Represent the technical service for the company, primary in the clinical laboratory.

Education

19962001

Electronics Engineer

URBE
The Electronic Engineer, graduated from URBE, is a graduate with theoretical and procedural foundations to manage, design, evaluate and coordinate projects in the area of electronics.

Skills

Field Engineer 
Siemens Products as Centaur and Dimension
Beckman Coulter Products as AU400, AU640, AU680, AU2700, AU5400, DxI 800, Access2
Mindray Products as BS-380 and BS-400
Thermo Fisher Product as Indiko and Indiko Plus
Strong knowledge in all type of in vitro analyzers system as chemistry and hormones with certificates of training in all the mentioned systems.
General knowledge in Reverse Osmosis systems
Strong communication
The base of a good relationship is the communication, and a service company hinges on the communications, the art of an effective listening is essential to a clear communication, and a clear communication is essential for a success management.
Language
Spanish as maternal language
English  advanced level
Computer Software and Hrdware
Strong knowledge in office software as word, excel, powerpoint, windows 2k, xp, 7 and up, as well as hardware