Rae Adams

Rae Adams

Summary

Over 20 year of Award winning Customer Service Support experience interacting withthe public. A proven and verifiable record for utilizing strong technical and interpersonalskills to enhance organizational efficiency and profitability .Committed to quality performance.Strong leader and team player able to learn new procedures quickly, able to reach a targeted goalwith skills in problem solving and troubleshooting. Able to work in a fast-paced environmentBoth in house and in remote support, needing little to no supervision to accomplish set goals andobjectives.

Work History

Work History
2006 - Present

Network Analyst

Lodgenet Entertainment (united States) Corporation

THE LEADING PROVIDER OF MEDIA AND CONNECTIVITY SOLUTIONS SERVING OVER10,000 HOTEL PROPERTIES WORLD WIDE    2006-2009Net work Analyst

  •   Troubleshooting advanced network issues for large-scale hotels at over 1,000 locations
  •   Maintained 100% availability to answer all incoming customer calls, with appropriate opening script ,    customer ID .average talk and wrap up time objectives.
  •   Troubleshoot server issues and provide escalation
  •   Troubleshoot complex network configuration issues using basic tools such as ping and ,traceroute, etc
  •   TCP/IP Protocol   
2005 - Present

Independent contractor

R.Adams Enterprise

Providing Business support and Software support from remote location (work at home office)Complete Home office with all pertinent equipmentBusiness Solutions Expert

  • Consumer and Business Sales resulting in increase revenue for company
  • Employment Verifications assisting that best candidate was selected to assure best fit for company
  • Support software through online chat tool assisting with both technical and product issues, leading to a 100% satisfaction experience to the client
1999 - 2005

Account Representative/Trainer

AT & T

Leading provider worldwide of local and long distance voice, provider of IP-based communications service to businesses, top U.S provider of wireless, high speed internet accessAnd Wi-Fi, ranked 10th among the Fortune 500 and 29th among the Global Fortune 500Account Representative / Trainer

  •   Conducted initial training for new Representatives
  •   Conducted ongoing development training for greater performance for all floor representatives
  •  Conducted training on new programs and systems to all levels from online representatives to management
  •  Developed and modified training courses to maximize results
  •   Administered Q & A scoring to ensure quality work
  •   Worked with on floor managers to develop their team to peak performance
  •   Collaborated with executive-level management to explore marketing techniques and effectiveness
  •   Mentored and developed peers to outstanding performance of 120% in sales
  •  Headed the “People Value Added” committee, designed to improve moral and employee job satisfaction
  •   Back field for floor managers
1996 - 1997

Sales Agent

Marriott Resort Sales

Marriott Resort Sales                                  A leader in the hospitality industry, with 15 Marriott brands and more than 3,100 hotels and resorts worldwide.Sales Agent

  •  Consumer Sales
  •  Consistently exceeded sales objectives
  • Cold calling to generate sales           

Education

Education
1981 - Present

B.S

Skills

Skills

Microsoft Excel

Power point

Microsoft Word

Excellent Analytical Skills

MAC OS

Windows OS