• maazaoui.radwen@gmail.com
Radhouan Hkimi-Maazaoui

Radhouan Hkimi-Maazaoui

Work Experience

Expériences professionnelles

Training,Metrics & Reporting Sub Regional Leader - EMEA South 

mar. 2014
Hewlett-Packard Enterprise  

This role is combining three missions related to Business Operations and Service Delivery Excellence.

  1. METRICS & REPORTING : Responsible for Mobility and Workplace Services accounts reporting.  Reporting includes SLA/KPI data monitoring in accordance to contract requirements.
  2. TRAINING MANAGEMENT : The Training Manager facilitates effective and efficient deployment of key processes, programs and strategies within MWS South. 
  3. COMMUNICATION : This part includes several tasks related to communication and administration (working closely with People Manager and different SPOC team).

Technical Support Analyst Level 2

juil. 2013 - mar. 2014
Hewlett-Packard Enterprise

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management), Integrate technical knowledge and business understanding to create superior solutions. 

Asset coordinator administrator

oct. 2012 - juil. 2013
CPL Intergrated Services

Manage administrative tasks in the field of: Assets, Procurement, PMZ and E-Catalog for Renault desk.

Quality Coordinator

mar. 2012 - oct. 2012
Sellbytel Group

Helps measuring services operations compared to standard agreements and business requirements. It inspires the required knowledge, skills and the right attitude to the Lv1 agents to obtain the required quality.

Technical Support Analyst Level 1

nov. 2009 - mar. 2012
Sellbytel Group

(Renault & SOITEC accounts) Provides remote support to customers and support of electronic technologies, networks, media services and software applications with minimal guidance, Troubleshoots complex problems in support of end users. 

Technical Support

juil. 2009 - nov. 2009
Stream global services

Provide effective and efficient first-line technical support for basic or routine incoming service inquiries

Consultant (in parallel with my studies)

sept. 2006 - juil. 2008

Using numerology and astrology to provide advices and answers to customers.

Education & Certification


Project Management Fundamentals

mai 2015
Hewlett & Packard University 


ITIL V3 Foundation Certificate in IT Service Management.

mar. 2015


1st Step to PMP (Project Management Professional)

fév. 2015
Hewlett & Packard University


Lean Global Service Desk 

jan. 2015
Hewlett & Packard University


Security and Industrial Control (high honors).

jan. 2006 - jan. 2009
ISET Rades


1st and 2nd level in MI (Math & Computing)

sept. 2003 - juin 2005
University of Bizerte

Bachelor in Experimental Science (pass grade)

juin 2003
Ibn Khaldoun Rades





  • Written and spoken communication skills that allows me to inform and advise others clearly

Software skills

  • Strong MS Office skills especially WORD, Excel, PowerPoint, Outlook and Sharepoint

Work attitude

  • Reliable, fast learner and well organized person with a flexible and responsive attitude
  • Organizational and planning skills to manage time and to meet deadlines and objectives
  • Experience of working as part of a multi-national / cultural team

Language skills

  • Excellent Spoken and Written English & French Language and Communication skills.
  • Good Spoken Italian language

Interest and other skills

Sport : basketball, rugby, swimming

Art : theater, music, cinema, culture and Japanese animation

Other : Class B driving license without personal vehicle