Senior IT Support Engineer
SunGard Financial Systems - now part of FIS
IT Support for all the Financial Systems Employees (>15000): Ticket (70 per day) & Phone Calls(15 per day).
Hardware and software Support
Network issues Troubleshooting
Domain resources management via AD (User & Service accounts, DL, GPO...)
Exchange Profiles Creation , Troubleshooting and Management
Application Support: (Microsoft Office Suite, SharePoint, Salesforces, Workday, WebEx...)
VPN accounts Managment and Troubleshooting (F5, Cisco)
Lotus Notes Administration
Biscom’s Secure File Transfer Administration
iPhone, iPad, Android, Windows Mobile Troubleshooting
Connected backup support and administration
Encryption Tools , support and administration (Bitlocker)
SPOC (Level 1 Support) for the SunGard Internal Development Framework.