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Ahmad Radaideh

Business Transformation Through Technology Innovations

Work History

Pre-Sale and Business Analysis Manager (ERP and Mob Apps)

Awael UAE
Aug 2016Present
  • Developing functional specifications for use by system developers
  • Using data and process modelling techniques to create clear system specifications for the design and development of system software
  • Create user and training documentation, and conducting formal training sessions.
  • Capture and document the requirements needed and provide technical direction and frameworks to meet the clients’ business requirements.

Business System Consultant

Sept 2012Aug 2016
  • Serve as a SharePoint consultant, business analyst and implementation specialist for all employees.
  • Develop of Business Intelligent dashboards and workflows to support different areas and functions within the company.
  • Conduct research and make recommendations on products, services and systems that support employees and projects members
  • Create user and training documentations, and conducting training for users.
  • Deploy functional solutions, such as creating, adopting and implementing systems.
  • Capture and document the requirements needed and provide technical direction and frameworks to meet the clients’ business requirements
  • Taking responsibility for deploying functional solutions to ensure business continuity, quality and integrity of the system.
  • Participate in software application development using ASP.NET MVC4, Javascript and JQuery.

Computer and Software Engineering Instructor

Khalifa University of Science, Technology and Research
Aug 2009Sept 2012
  • Contribute to the continued innovation and development of the computer and software engineering programs and syllabus.
  • Provide hands-on training using Cisco platforms in the computer network course.
  • Engage in different research groups focusing on education and information security
  • Provide technical consultancy to the set up and maintenance of the university’s desktops and servers
  • Participate in the assessment of vendors’ proposals as a response of the RFP (Request for Proposals) to provide IT infrastructure auditing.

IT System Administrator

British American Tobacco
Jun 2006Sept 2007
  • Administering and maintaining enterprise Active Directory. Managing GPO, Users, Permissions, Delegation, Groups, Computers.
  • Worked in a team to set up a wireless network and maintaining a network environment with wired and wireless devices connected to the network.
  • Troubleshooting, installing and upgrading hardware and software systems for servers.
  • Managing applications across LANs. Remotely deploy/uninstall software and windows patches through Active Directory and Altiris Deployment Solution
  • Assisting with purchase orders for hardware and software procurement
  • Managing all system back-ups and restore protocol.


Master in Information and System Security

The University of Birmingham
Oct 2007Dec 2008

Bachelor in Computer Engineering

Jordan University of Science and Technology
Oct 2000Dec 2005

Summery of Projects and Achievements

Full ERP Solution for Ready Mix Concrete Factory

SafeMix Ready Concrete LLC
Aug 2016Present

A web-based complete ERP system implemented to facilitate and provide efficiency to the core business of Ready Mix Concrete Production. The system is fully integrated with batching plant and weight bridge to send command and capture data directly when production is done or weighment is made.

The system maintain all Mix Designs recipe for multiple projects and customers, with ability to track all quotations and offers.

The system maintain production allocation and schedule across multiple locations and branches. The system also manage all store material and spare parts with ability to transfer between stores.

The system also provides supporting modules such as, HR, Transportation, Maintenance, Legal, Insurance and procurement management systems.

Maintenance and Inventory Management System for Retailor

Grand Store
Aug 2016Present

A web-based maintenance system designed and implemented to manage call requests, track all maintenance history and actions, generate reports, track employee KPIs, keep record of all spare parts used with the ability to maintain all costs and services.

The system provide the ability to allow those working within stores to request for maintenance service at their location. In addition, customer portal implemented to allow customer to track their service requests.

SharePoint 2013 (Office 365)

Aug 2015Jan 2016

I was responsible of capturing and designing the requirements, as well as developing the SharePoint 2013 sites (office 365) based on the business needs. In addition I have participated in the development of the training material and the delivery of content.

Education System for Security and Defense (Domain Analysis)

Rabdan Academy
Sep 2012Jun 2013

The Education System implemented to capture the education and training programs and courses conducted by several defense/security entities, and provide analytical and intelligent reporting outcome.

The project is implemented according to Agile principles using SCRUM development framework with Team Foundation Server 2012. The application implemented using different tools and technologies such as Team Foundation Server 2012, Visual Studio 2012, MS SQL Server 2012 with SQL Reporting, ASP.NET MVC 4.0, ORM using Entity Framework 5.0, HTML 5, jQuery, AJAX and JSON.

Executive Summery

Technically sophisticated and business-savvy management IT professional with 7 + yrs experience in the UAE and also have a pioneering career reflecting strong leadership qualifications coupled with “hands-on” Project planning ,IT Management, software development, database design, ERP and Content Management systems. Maintain focus on achieving bottom-line results while formulating innovative and advanced technology and business solutions to meet a diversity of needs. The major domain areas include Education, HR, Retail, Finance and accounting, Ready Mix Concrete Factories, and Maintenance Services.

Training and Certifications

Certified Business Analyst Professional (CBAP)


ITIL Foundation V3.0



  • Project Planning and Management
  • Business analysis and documentations
  • Formulating and writing competitive proposals (RFQ)
  • Business Development Lifecycle.
  • Experience in writing business case, functional and system specification, and document business process and re-engineering.
  • Familiar with design and artifacts such as Entity Relation Diagrams, UML diagrams, User Stories, Use Cases, BPMN standard.

Technical Area

  • SharePoint 2013,
  • Office 365 Admin,
  • InfoPath and workflow automation
  • Team Foundation Server 2012
  • Visual Studio 2012,
  • MS SQL Server 2012 with SQL Reporting,
  • ASP.NET MVC 4.0
  • HTML5, JavaScript and JQuery
  • ORM using Entity Framework 5.0
  • Active Directory and Group Policy