Managemental direction of 6 supervisors and 96 executives. Handling of Indicators of sale and costumer service in a Call Center. (Lines and sales per hour, % of plan, abandonment in calls, time in call, levels on watch). Information, education, recognition and motivation of the personnel to position as well as delegation of responsibilities and tasks. Constant training to executives in consultative sales (Courses, Feedback, Monitoring, training material). Obtain the quality in the calls, looking for effectiveness and efficiency. Development and participation in the first supervisor course with the of the subjects: successful supervisor and handling of indicators in Call Center. Sale of services of long distance, Phone cards, Internet, radar sets. Handling of sales campaigns Enterprise Outbound, Residential Inbound, Win back
- Achievements of objectives of sale during five years of consecutive way. 105% of accumulated performance
- Implementation and profit of project Academy, in where executives with very under performance managed to surpass their goals in sales through an effective training on consulting sales, feedback and coaching.