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Richard Crowley

Software QA Testing Engineer | Open to new opportunities



  • 8+ yrs Software Testing/Quality Assurance Experience in the IT industry.
  • Excellent skills in Manual Testing and excited to learn more about automated testing.
  • Began learning skills in Automated Testing using Quick Test Pro 8.2, Winrunner 7.6, Load Runner 8.0, and Quality Center 8.0.
  • Experienced in developing Test Plan design document, test scripts, and test results for users and developers.
  • Experience in analyzing the system level test cases as per the requirements of the user.
  • Experienced in executing the test scripts in different browsers like IE, Fire Fox, Netscape, Safari.
  • Experienced in troubleshooting issues with development team and end users.
  • Experience in being a test lead to meet the project time schedule, deadlines, and requirements.
  • Experienced in testing the functionality of GUI and non-GUI applications.
  • Experienced in creating Test Plans, Test Scripts, Test Defects and logs.
  • Experienced in System, Functional, Integration, and manual regression testing.
  • Created Data-Driven Tests using QTP 8.2, Winrunner 7.6, and Quality Center 8.0.


I am looking for a position in Quality Assurance/Software Testing. I have 6 years of testing experience with mainly manual testing experience. I have taken automation testing classes using QTP 8.2, Quality Center 8.2, Winrunner 7.6, and Load Runner 8.0. I have experience with Integration, System, Functional, Manual Regression, and User Acceptance testing. I have experience with internet/intranet web applications, VRS applications, and CTI applications. I have some familiarity with SQL scripting and can create queries to return data and add new data.


Connie Rich

She was the test lead of the team of maintenance testers that I worked on.

Rachel Gonzalez

She was the test lead of the team of maintenance testers that I worked on.

Work experience

Jan 2015Mar 2015

Rural Carrier Associate (RCA)

United States Postal Service

Cased, delivered, and brought outgoing mail back to station.

Aug 2009Jun 2012

Team Member

  • Prepared and cooked food in fast food environment while also maintaining restaurant cleanliness and attending to needs of the customers.
Apr 2004Nov 2007

Software QA Testing Engineer | Internet/Intranet Testing – (Contract)

TEK Systems – United Services Automobile Association (USAA)

Internet/Intranet Testing – (Contract)·

  • Began learning and using Quick Test Pro 9.2 and creating automated scripts using automation framework.
  • Test Lead of one of the CRM releases and website releases and lead a team of offshore testers.
  • Testing of all lines of business products (M&P) for internet and voice systems to meet user requirements.
  • Creating test cases and coordinating testing efforts with lines of businesses and helped user testers.
  • Lead and managed testing team on intranet mod maintaining business requirement standards.
  • Coordinated testing of Internet and voice releases and out-of-cycles to meet weekly user update standards.
May 2002May 2003

Software QA Testing Engineer | Internet/Intranet Testing – (Contract/Temporary)

Remedy Staffing Professionals – United Services Automobile Association (USAA)
  • Testing of all lines of business products (M&P) for inter net and voice systems per user requirements.
  • Creating test cases and coordinating testing efforts with lines of businesses (business users).
  • Lead and managed testing team on intranet mod that met business user requirements.
  • Coordinated testing of inter net and voice releases and out-of-cycle releases per business user updates.
May 2000Apr 2001

Software QA Testing Engineer - (Contract)

TAC Nationwide - International Transportation (Navistar)
  • Regression, Performance, and System Testing on a new product in non-GUI application.
  • Software Testing of protocol software using Visual Basic with a SQL Server and DB2 Database.
  • Created tests and instructional documentation per business user requirements.
  • Created Visual Basic programs to create many records in test tables and to analyze the performance tests.
Nov 1999Jan 2000

Technician - (Contract)

Certified Associates Incorporated (CAI) - Lockheed Martin
  • Managed moves of computers between offices at Lockheed Martin.
  • Checked that computers were on the network after being moved.
  • Managed inventory of computers and computer hardware and peripheral items.
  • Changed parts inside computers and changed toners in printers to keep them workable.
Jun 1997Nov 1999

Systems Engineering Associate (SE - Associate) / Software QA Testing Engineer

Electronic Data Systems (EDS)

San Antonio, TX

  • Tested proprietary application using MIL Standard 498 criteria using SQL Anywhere 5.0 and ASA 6.0
  • Maintained SQA Suite 6.0, Team Test Edition defects using business user standards.
  • Maintained data, filters, and reports in SQA Suite to inform development team of results of test scenarios.
  • Created and maintained Test Cases, Test Procedures, and User Test Scripts using business requirements.
  • Created, maintained, and tested GUI standards to meet business requirements.
  • Created Security Profiles and tested security application using business requirements.
  • Compiled and generated PowerBuilder 6.0 and Microsoft Visual C++ 5.0 objects.
  • Created the User Acceptance Testing (UAT) Exit Criteria and Checklist and contributed to both reports to show issues and successes of testing efforts.
  • Directed group consisting of a developer, tester, functional analyst, data analyst, SQA specialist, requirements management, and configuration management for defect resolution.
  • Communicated and maintained issues the customer discovered during Systems and Integration Testing (SIT) and Systems Qualification Testing (SQT).
Irving, TX
  • Validated accounts receivables and verified checks matched an invoice.
Houston, TX
  • Worked with SQL and PL/SQL in an Oracle classroom setting.
  • Maintained directories, UNIX VI editor, and directory structures in UNIX (using Kernel and C shells) in a UNIX classroom setting.


Bachelor of Business Administration (BBA)

Baylor University


Bachelor of Business Administration (BBA) in Management Information Systems (MIS)

1996 Baylor University

Waco, Texas

Summary of Computer Skills

Testing Tools: Quick Test Pro 8.2, Winrunner 7.6, Load Runner 8.0, Quality Center 8.0, Test Director 8.0, Star Team, Harvest, SQA Suite 6.0, Visio, (Intellution ETP, iFix)

Operating Systems: (Windows XP, 98/95, 3.x, NT 4.0), DOS 6.x, System 7, UNIX

Office Tools: Microsoft Office 2007

Databases: Sybase SQL Anywhere 5.0, ASA 6.0, Oracle, MS SQL Server 7.0, DB2, SQL Central

Browsers: MS Internet Explorer 7.0, Netscape Navigator 7.02, Mozilla Firefox, Safari 3.0.2


Oct 1991Present

Eagle Scout

Boy Scouts of America
Special Projects: Managed restoration of a Veterans Cemetery requiring project management, project methodology, recruitment of personnel, and provision of refreshments for my Eagle Scout Project.
Jun 1991Present

Order of the Arrow

Boy Scouts of America
Received nomination into Order of the Arrow and completed requirements and project in order to be inducted into the organization.