Richard Crowley

Richard Crowley

Summary

Summary:

  • 8+ yrs Software Testing/Quality Assurance Experience in the IT industry.
  • Excellent skills in Manual Testing and excited to learn more about automated testing.
  • Began learning skills in Automated Testing using Quick Test Pro 8.2, Winrunner 7.6, Load Runner 8.0, and Quality Center 8.0.
  • Experienced in developing Test Plan design document, test scripts, and test results for users and developers.
  • Experience in analyzing the system level test cases as per the requirements of the user.
  • Experienced in executing the test scripts in different browsers like IE, Fire Fox, Netscape, Safari.
  • Experienced in troubleshooting issues with development team and end users.
  • Experience in being a test lead to meet the project time schedule, deadlines, and requirements.
  • Experienced in testing the functionality of GUI and non-GUI applications.
  • Experienced in creating Test Plans, Test Scripts, Test Defects and logs.
  • Experienced in System, Functional, Integration, and manual regression testing.
  • Created Data-Driven Tests using QTP 8.2, Winrunner 7.6, and Quality Center 8.0.

Objective

I am looking for a position in Quality Assurance/Software Testing. I have 6 years of testing experience with mainly manual testing experience. I have taken automation testing classes using QTP 8.2, Quality Center 8.2, Winrunner 7.6, and Load Runner 8.0. I have experience with Integration, System, Functional, Manual Regression, and User Acceptance testing. I have experience with internet/intranet web applications, VRS applications, and CTI applications. I have some familiarity with SQL scripting and can create queries to return data and add new data.

Work History

Work History
Jan 2015 - Mar 2015

Rural Carrier Associate (RCA)

United States Postal Service

Cased, delivered, and brought outgoing mail back to station.

Aug 2009 - Jun 2012

Team Member

Whataburger
  • Prepared and cooked food in fast food environment while also maintaining restaurant cleanliness and attending to needs of the customers.
Apr 2004 - Nov 2007

Software QA Testing Engineer | Internet/Intranet Testing – (Contract)

TEK Systems – United Services Automobile Association (USAA)

Internet/Intranet Testing – (Contract)·

  • Began learning and using Quick Test Pro 9.2 and creating automated scripts using automation framework.
  • Test Lead of one of the CRM releases and website releases and lead a team of offshore testers.
  • Testing of all lines of business products (M&P) for internet and voice systems to meet user requirements.
  • Creating test cases and coordinating testing efforts with lines of businesses and helped user testers.
  • Lead and managed testing team on intranet mod maintaining business requirement standards.
  • Coordinated testing of Internet and voice releases and out-of-cycles to meet weekly user update standards.
May 2002 - May 2003

Software QA Testing Engineer | Internet/Intranet Testing – (Contract/Temporary)

Remedy Staffing Professionals – United Services Automobile Association (USAA)
  • Testing of all lines of business products (M&P) for inter net and voice systems per user requirements.
  • Creating test cases and coordinating testing efforts with lines of businesses (business users).
  • Lead and managed testing team on intranet mod that met business user requirements.
  • Coordinated testing of inter net and voice releases and out-of-cycle releases per business user updates.
May 2000 - Apr 2001

Software QA Testing Engineer - (Contract)

TAC Nationwide - International Transportation (Navistar)
  • Regression, Performance, and System Testing on a new product in non-GUI application.
  • Software Testing of protocol software using Visual Basic with a SQL Server and DB2 Database.
  • Created tests and instructional documentation per business user requirements.
  • Created Visual Basic programs to create many records in test tables and to analyze the performance tests.
Nov 1999 - Jan 2000

Technician - (Contract)

Certified Associates Incorporated (CAI) - Lockheed Martin
  • Managed moves of computers between offices at Lockheed Martin.
  • Checked that computers were on the network after being moved.
  • Managed inventory of computers and computer hardware and peripheral items.
  • Changed parts inside computers and changed toners in printers to keep them workable.
Jun 1997 - Nov 1999

Systems Engineering Associate (SE - Associate) / Software QA Testing Engineer

Electronic Data Systems (EDS)

San Antonio, TX

  • Tested proprietary application using MIL Standard 498 criteria using SQL Anywhere 5.0 and ASA 6.0
  • Maintained SQA Suite 6.0, Team Test Edition defects using business user standards.
  • Maintained data, filters, and reports in SQA Suite to inform development team of results of test scenarios.
  • Created and maintained Test Cases, Test Procedures, and User Test Scripts using business requirements.
  • Created, maintained, and tested GUI standards to meet business requirements.
  • Created Security Profiles and tested security application using business requirements.
  • Compiled and generated PowerBuilder 6.0 and Microsoft Visual C++ 5.0 objects.
  • Created the User Acceptance Testing (UAT) Exit Criteria and Checklist and contributed to both reports to show issues and successes of testing efforts.
  • Directed group consisting of a developer, tester, functional analyst, data analyst, SQA specialist, requirements management, and configuration management for defect resolution.
  • Communicated and maintained issues the customer discovered during Systems and Integration Testing (SIT) and Systems Qualification Testing (SQT).
Irving, TX
  • Validated accounts receivables and verified checks matched an invoice.
Houston, TX
  • Worked with SQL and PL/SQL in an Oracle classroom setting.
  • Maintained directories, UNIX VI editor, and directory structures in UNIX (using Kernel and C shells) in a UNIX classroom setting.

Education

Education

Bachelor of Business Administration (BBA)

Baylor University

Education:

Bachelor of Business Administration (BBA) in Management Information Systems (MIS)

1996 Baylor University

Waco, Texas

Summary of Computer Skills

Testing Tools: Quick Test Pro 8.2, Winrunner 7.6, Load Runner 8.0, Quality Center 8.0, Test Director 8.0, Star Team, Harvest, SQA Suite 6.0, Visio, (Intellution ETP, iFix)

Operating Systems: (Windows XP, 98/95, 3.x, NT 4.0), DOS 6.x, System 7, UNIX

Office Tools: Microsoft Office 2007

Databases: Sybase SQL Anywhere 5.0, ASA 6.0, Oracle, MS SQL Server 7.0, DB2, SQL Central

Browsers: MS Internet Explorer 7.0, Netscape Navigator 7.02, Mozilla Firefox 2.0.0.6, Safari 3.0.2

Certifications

Certifications
Oct 1991 - Present

Eagle Scout

Boy Scouts of America
Special Projects: Managed restoration of a Veterans Cemetery requiring project management, project methodology, recruitment of personnel, and provision of refreshments for my Eagle Scout Project.
Jun 1991 - Present

Order of the Arrow

Boy Scouts of America
Received nomination into Order of the Arrow and completed requirements and project in order to be inducted into the organization.