Racquel Powell

Summary

Accomplished and result oriented professional with over 7 years combine experience in customer service and data processing. Proving abilty to interface well with supervisor,peers, and subordinates. Positive, professional attitude; committed to service excellence. Open-minded person recognized for creative thinking and effective problem solving. I take pride in doing a good job and achieving results / able to set and achieve goals.

Work History

Work History
Sep 2013 - Jul 2014

Customer Service / Technical Support

Teleperformance

Assist customer on product knowledge and function .

Check status of account and activation of account for Microsoft Xbox clients

Educate the customer on products and latest updates on features and availability for Motorola products .

Apr 2011 - Oct 2011

Data Processing

Career U S A Staffing Agency/ Cint
  • Assisted in storage of documents on the computer.
  • Review and insure the clearness of documents .
  • Review authentic of documents via paper to system.
Oct 2010 - Dec 2010

Customer Service

Convergys Cust. Mgmt.
  • Provide customer across the counrty with the highest level of one-on-one customer service support.
  • Handle inbound order entry for Harry and David Company.
  • Provide knowledge of products and do basic correction of orders.
  • Provide customer service during an average of 60 calls per day by answering customer inquires , problem solving and providing new products information.
Mar 2002 - Jun 2010

Bartender

Flavors Club
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor
Jan 2004 - Jul 2005

Customer Service

Ecquetelco
  • Data entry for on call company
  • Handle inbound calls and direct to the proper client.
  • Live answering service for clients with after hours service.
Jun 2000 - Aug 2002

Cust. Serv. & Problem Res. Rep. 1

Client Logic
  • Handle inbound and outbound customer service.
  • Provide customer across the country with the highest level of one-on-one customer service support.
  • Promote lead to lead representative.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Feb 1998 - Nov 1998

Customer Service

Precision Response Corp.
  • Data entry
  • Handle inbound calls
  • Assist customer with knowledge of registration of domain names .
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

Education
Feb 2012 - Apr 2012

Nursing Assisstance

Center of Career Training

Skills

Skills

Core STRENGHTS

computer proficiency in Word Excel, Outlook & Interne Store maintenance Experience in interacting with customer to provide information about products and services. Inventory control Excellent communication skills Cash flow management Conflict resolution MS Windows proficient Telephone inquiries Creative problem solver Customer service

Mircosoft 2005 Professional Software

Access Excel List Data Entry Front Page Publisher