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Summary

  • A dynamic and determined person with effective communication and leadership qualities.
  • My aim is to enhance my professional skills in a dynamic and stable workplace by keeping myself visionary and competitive. 

Education

MANIPAL UNIVERSITY

20132014

POST GRADUATE DIPLOMA IN BANKING

MADRAS UNIVERSITY

20092012

BACHELOR OF COMMERCE

Certifications

TALLY

2010Present

TALLY ERP

Financial accounting software

National Institute of Securities Markets

2013Present

NISM Series V A: Mutual FundDistributors Certification

Authorised to work as a advisor and distributor of mutual funds in India.

National Institute of Securities Markets

2013Present

NISM Series VI: Depository Operations Certification

Certified to serve in depository for better client services 

Insurance Regulatory and Development Authority

2013Present

IRDA

Certified life insurance agent



Portfolio


Customer Service

  • Handling Responsibility for achieving the branch sales target in Business Banking, ensuring high quality service & customer relationship management
  • Ensuring that the team, processes, data & systems of the branch are well tuned to deliver consistent & superior levels of service to all customers.

Investment advisor

  • Analyzing the financial capabilities of clients and rendering profitable investment solutions to enhance fund management and dividends
  • Assure that the willingness of a client towards a specific investment decision is complimented by a clear understanding of the risks involved

Transaction processing and monitoring

  • Responsible for carrying out transactions related to customers and also monitoring them.

Foreign exchange and trade services

  • Good knowledge of foreign exchange and trade services and also experienced in processing of foreign exchange transactions.

Branch Operations and compliance

  • Monitoring branch operations aspect & ensure compliance with KYC & AML norms in regular business sourcing.
  • Ensure branches meet necessary sales & service standards as per bank’s quality parameters & statutory policies.
  • Ensuring that adequate records & data pertaining to customer queries and complaints are maintained & analyzed for achieving greater process efficiency.
  • Ensuring daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.

Audits & Inspection

  • Effectively supporting branch audits by internal, external auditors.
  • Responsible for implementation of process, policies as per guidelines & audit rating of the branch.
  • Attending to all audit findings and resolve them in case of discrepancies.
  • Conducting self-audits in the branch (e.g., weekly sweep audit, etc.) and mitigating all anomalies

Customer Relationship Management

  • Customer Relationship Management
  • Building and maintaining healthy business relations with high net worth, corporate and government clients, ensuring high customer satisfaction matrices.
  • Executing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
  • Establishing personal relationship & developing future business, resolving client queries/complaints as well as providing guidance on the various products and services provided by the banks.
  • Banking software
  • Strong computer networking and productivity software skills.
  • Software like Finacle updated version

Banking software

  • Strong computer networking and productivity software skills.
  • Software like Finacle updated version

Skills

Problem solving

Working with a multinational organization brought in challenges every day and this aided me to face and tackle them well.

Computing Skills

Finacle, MS OFFICE, Data entry, tally

Quick learner

I am good at learning and would love to spread my knowledge to others       too.Ultimately its essential to sharpen your axe very often. 

Time management

I have learnt that time is the greatest teacher and teaches to manage it also.

Assertive

I am confident of my thoughts and staright foward

Public speaking

Presenting well  and being able to communicate creatively is an asset I am proud of.

Leadership

I take ownership and do my work. A good leader leads himself first.

Linguistic Skills

English, Hindi and Tamil

Recognition

Recognized and certified by the organization for various months for good performance and achievement at the zonal and regional level reviews for contests conducted.

Personal Information

NameRACHNA PANDEY
Blood GroupA1B + ve
D.O.B27th Feb, 1992
GenderFemale
NationalityIndian
Father's NameGirjesh Pandey
LocationChennai


References

References shall be provided on request.