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Work History

Oct 2013Present

Director and Practice Lead Customer Analytics EMEA

VERINT

Verint is a global $1bn software and services company providing Customer Engagement Optimisation Solutions into the enterprise market. Verint® Systems Inc.(NASDAQ: VRNT) 

Rachel Lane has developed the Verint Customer Analytics Practice into a consultancy for Customer Success. Designing customer centre of excellence driven solutions such as ROI Programs, customer journey mapping, customer discoveries, ecosystem mapping, customer health checks and the customer reference program helping to change the face of successful customer analytics programs.

A true conduit between sales, marketing and services, providing strategic vision for prospects, customers and the market sector on driving true value from Verint customer analytics solutions in addition to driving the futurology of the sector at large.

A public speaker, presenter, senior manager and Practice Leader Rachel has a varied and pivotal role in presenting the solutions across the market.

A key customer advisor in driving operational improvement from analysing the Voice of the Customer across the organisation and helping customers design programs to deliver strong KPI management delivering business transformation programs.

Internally responsible for enablement on the CA solutions and strategies for employees and partners. A story teller for bringing out the value of analysing customer data.

Rachel Lane is the public face of Verint across EMEA and US and as such is a seasoned presenter across all media from television, radio, web and conference.

Powering Actionable Intelligence.® Verint® Systems Inc.(NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions and value-added services.

Dec 2012Oct 2013

Director International Business

MEDALLIA DIGITAL (formerly KAMPYLE)  

Medallia Digital deliver online voice of the customer feedback analytics platform.

Responsible for heading the sales operation across EMEA for both enterprise and SMB. Managing and developing strategic relationships. Unifying the solution development to meet the market needs. Overseeing marketing campaigns to provide strong lead management. Hired a strong team across sales to deliver consistent, forecasted, solid results.

Jun 2008Oct 2013

Managing Director

COAST TO COAST CONSULTING

Contract Consultant Director growing US and EMEA software companies towards global expansion or acquisition.

Contracts:

KAMPYLE (CUSTOMER FEEDBACK ANALYTICS) - DIRECTOR INTERNATIONAL MUTINY(CRITICAL MONITORING)-HEAD OF SALES                                      INTRAWARE (SOFTWARE PLATFORM APP and SERVICE DELIVERY)-DIRECTOR EMEA

May 2011Dec 2012

EMEA Development Director

MINDSHARE TECHNOLOGIES  

Mindshare captures real-time customer feedback in more than 130 countries and 34 languages. 


Aug 2010Mar 2011

Director Global Sales

SYNGRO 

Responsible for the Sales Strategy and Implementation for SynGro. SynGro typically works with large enterprises across all sectors to deliver both technology and consulting in Voice of the Customer Projects small and large.

Jan 2006Jun 2008

Managing Director

NETVIEWER CITRIX
Managing Director at UK (2 years 6 months) Netviewer is one of the top fastest growing IT companies in Germany. We provide online collaboration/ remote control software and services throughout the world to Corporate enterprises and SME's alike. New to the UK marketplace Netviewer is quickly establishing itself as a strong player and is expanding rapidly.
Apr 2001Jan 2006

Uk Managing Director & European Sales Director

L-SOFT
UK Managing Director & European Sales Director at (4 years 10 months) Developer of sales channels for L-Soft. Creating new partnerships to expand the brand. Expose business opportunities using the products and services developed for email communications. Skills & Expertise Customer Experience Sales Management SaaS Channel Management Business Strategy Marketing Strategy

media interviews

BBC News Business LIVE with Ben Thompson Feb16

Media interviews

BBC World News with Aaron Heslehurst

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