Rachel Lane

Rachel Lane

VP STRATEGIC CONSULTANT CUSTOMER ANALYTICS

  • Guildford, United Kingdom, GB
  • rachel@coasttocoastconsulting.co.uk

Work History

Work History

VERINT

Oct 2013 - Present

Director and Practice Lead Customer Analytics

Verint is a global $1bn software and services company providing Customer Engagement Optimisation Solutions into the enterprise market. Verint® Systems Inc.(NASDAQ: VRNT) 

Rachel Lane is often the public face of Verint and as such is a seasoned presenter across all media from television, radio, web and conference.

A true conduit between sales, marketing and services, providing strategic vision for prospects, customers and the market sector on driving true value from Verint customer analytics solutions in addition to driving the futurology of the sector at large.

A public speaker, presenter, senior manager and Practice Leader Rachel has a varied and pivotal role in presenting the solutions across the market.

A key customer advisor in driving operational improvement from analysing the Voice of the Customer across the organisation and helping customers design programs to deliver strong KPI management and recognising business transformation projects.

Designing project management solutions such as customer journey mapping, customer discoveries, ecosystem mapping, customer health checks and the customer reference program.

Internally responsible for enablement on the CA solutions and strategies for employees and partners. A story teller for bringing out the value of analysing customer data.

Powering Actionable Intelligence.® Verint® Systems Inc.(NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions and value-added services.

KAMPYLE  

Dec 2012 - Oct 2013

Director International Business

Kampyle deliver online voice of the customer feedback analytics platform.

Responsible for heading the sales operation across EMEA for both enterprise and SMB. Managing and developing strategic relationships. Unifying the solution development to meet the market needs. Overseeing marketing campaigns to provide strong lead management. Hired a strong team across sales to deliver consistent, forecasted, solid results.


COAST TO COAST CONSULTING

Jun 2008 - Oct 2013

Managing Director

Contract Consultant Director growing US and EMEA software companies towards global expansion or acquisition.

Contracts:

KAMPYLE (CUSTOMER FEEDBACK ANALYTICS) - DIRECTOR INTERNATIONAL MUTINY(CRITICAL MONITORING)-HEAD OF SALES                                      INTRAWARE (SOFTWARE PLATFORM APP and SERVICE DELIVERY)-DIRECTOR EMEA

MINDSHARE TECHNOLOGIES  

May 2011 - Dec 2012

EMEA Development Director

Mindshare captures real-time customer feedback in more than 130 countries and 34 languages. 


SYNGRO 

Aug 2010 - Mar 2011

Director Global Sales

Responsible for the Sales Strategy and Implementation for SynGro. SynGro typically works with large enterprises across all sectors to deliver both technology and consulting in Voice of the Customer Projects small and large.

NETVIEWER CITRIX

Jan 2006 - Jun 2008

Managing Director

Managing Director at UK (2 years 6 months) Netviewer is one of the top fastest growing IT companies in Germany. We provide online collaboration/ remote control software and services throughout the world to Corporate enterprises and SME's alike. New to the UK marketplace Netviewer is quickly establishing itself as a strong player and is expanding rapidly.

L-SOFT

Apr 2001 - Jan 2006

Uk Managing Director & European Sales Director

UK Managing Director & European Sales Director at (4 years 10 months) Developer of sales channels for L-Soft. Creating new partnerships to expand the brand. Expose business opportunities using the products and services developed for email communications. Skills & Expertise Customer Experience Sales Management SaaS Channel Management Business Strategy Marketing Strategy

media interviews

BBC News Business LIVE with Ben Thompson Feb16

Media interviews

BBC World News with Aaron Heslehurst

editorial

Contact Info.