Director and Practice Lead Customer Analytics EMEA
Verint is a global $1bn software and services company providing Customer Engagement Optimisation Solutions into the enterprise market. Verint® Systems Inc.(NASDAQ: VRNT)
Rachel Lane has developed the Verint Customer Analytics Practice into a consultancy for Customer Success. Designing customer centre of excellence driven solutions such as ROI Programs, customer journey mapping, customer discoveries, ecosystem mapping, customer health checks and the customer reference program helping to change the face of successful customer analytics programs.
A true conduit between sales, marketing and services, providing strategic vision for prospects, customers and the market sector on driving true value from Verint customer analytics solutions in addition to driving the futurology of the sector at large.
A public speaker, presenter, senior manager and Practice Leader Rachel has a varied and pivotal role in presenting the solutions across the market.
A key customer advisor in driving operational improvement from analysing the Voice of the Customer across the organisation and helping customers design programs to deliver strong KPI management delivering business transformation programs.
Internally responsible for enablement on the CA solutions and strategies for employees and partners. A story teller for bringing out the value of analysing customer data.
Rachel Lane is the public face of Verint across EMEA and US and as such is a seasoned presenter across all media from television, radio, web and conference.
Powering Actionable Intelligence.® Verint® Systems Inc.(NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions and value-added services.