Rachel Johnson

  • Irving TX

PROFESSIONAL SUMMARY

Enthusiastic and meticulous receptionist with exceptional communication and customer service skills. Well-organized and detail oriented with a solid background in data entry, schedule management and event planning.

Skills

Skills

Practical Skills 

  • Types 60-70 WPM
  • Attention to detail
  • Multi-line phone talent 
  • Point of Service system proficiency 
  • MS Windows & Mac proficient

Personal Skills

  • Outstanding communication & customer service skills
  • Optimistic attitude & work ethic
  • Team building & quick learner
  • Graphics Design skills in Adobe software
  • Critical thinking & project planning 

Work History

Work History
Oct 2014 - Present

Lead Guest Services Associate

European Wax Center 

  • Head of Guest Services team for high sales and outstanding customer service
  • "Step In Manager" when designated manager is not present.
  • Highest selling Guest Services Associate for all stores DFW
  • Received Manager offer within first 4 months of employment.
  • Extra designated responsibilities due to reliability & flexible availability 
  • Schedules, organizes, and maintains Wax Studio reservation books.
  • Maintains pristine appearance of lobby and sanitary conditions of the wax rooms.
  • Oversaw daily office operations for staff of employees.
  • Oversaw inventory and office supply purchases.
  • Consistently hit and exceeded sales goals by 20%.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Sep 2013 - Oct 2014

Administrative & Events Assistant

Innovation Event Management

  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Obtained signatures for financial documents and internal and external invoices.



Sep 2010 - Aug 2013

Hostess/Server

Cheddar's Casual Cafe
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Verified that prepared food met all standards for quality and quantity.
  • Reported to each shift on time and ready to work.
  • Diligently restocked work stations and display cases.
  • Prepped items for later use to save staff time during busy hours.
  • Trained new associates each quarter.
Mar 2010 - Sep 2010

Cashier

Braum's

  • Oversaw inventory and supply purchases.
  • Cash handling Customer service in fast paced environment.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Cleaned and organized the store, including the checkout desk and displays.

Education

Education

Bachelor of Science - Communications 

University of Texas

in progress