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Work experience

Jun 2015Present

Assistant Manager

The Works Store Ltd

Skills-Making sure the shop floor runs smoothly. Meeting the store monthly and labour costs targets. recruiting and training staff. Dealing with any customer enquiries, dealing with customer complaints, and monitor customer service. Serve customer as needed. Rotas, merchandising, managing deliveries. Training current staff.

Dec 2014Jun 2015

Supervisor

Boyle Bingo
Supervisor- Skills-Running of the bingo hall on a day to day basis. staff rotas, completing banking. resolving customer complaints and issues. making announcement,. completing paperwork on a daily and weekly basis. Running promotions which changed on a weekly basis. Staff holidays and staff issues.
May 2013Dec 2014

Team Leader

Tesco
Team leader checkouts Responsibility-running of the checkout department throughout my shift, managing staff(dealing with staff conflicts, staff holidays, overtime), dealing with cash through morning change run, dealing with cash over and shorts, and closing down of department at end of shift. Responsible for a team of 15(ensuring they are hitting own KPI and if not completing staff training through coaching sessions), completing legal and non legal training, dealing with customer complaints and resolving. Boyle Bingo
Apr 2012May 2013

Advisor

Eon
Teleperformance- Advisor Skills-dealing with customer accounts, handling complaints, sales, hitting targets, ensuring excellent customer service at all teams, hitting sales targets, handling calls compliantly.
Jul 2005Sep 2011

Senior Supervisor

Connor Markey Shops ltd
Spar)-Senior Supervisor Skills-Key Holder, The Opening and Closing of Shop, Count Money and Tills at end of day, Paypoint pay zone and Lotto Trained. Dealing with customer complaints. Ensuring customer service is excellent with all staff and complete any training gaps. Ensuring shop is ready for opening and is closed correctly. Organising staff Rotas for weekends and breaks throughout the day.

Education

GCSE

Our Ladys Grammar School

Double Award Science - BB

Maths - c

Sep 2006Jun 2008

Alevel 

Our Ladys Grammar School 

R,E - B

I.C.T - C

Desgin and technology - D