Jun 2015 - Present
The Works Store Ltd
Skills-Making sure the shop floor runs smoothly. Meeting the store monthly and labour costs targets. recruiting and training staff. Dealing with any customer enquiries, dealing with customer complaints, and monitor customer service. Serve customer as needed. Rotas, merchandising, managing deliveries. Training current staff.
Dec 2014 - Jun 2015
Supervisor- Skills-Running of the bingo hall on a day to day basis. staff rotas, completing banking. resolving customer complaints and issues. making announcement,. completing paperwork on a daily and weekly basis. Running promotions which changed on a weekly basis. Staff holidays and staff issues.
May 2013 - Dec 2014
Team leader checkouts Responsibility-running of the checkout department throughout my shift, managing staff(dealing with staff conflicts, staff holidays, overtime), dealing with cash through morning change run, dealing with cash over and shorts, and closing down of department at end of shift. Responsible for a team of 15(ensuring they are hitting own KPI and if not completing staff training through coaching sessions), completing legal and non legal training, dealing with customer complaints and resolving. Boyle Bingo
Apr 2012 - May 2013
Teleperformance- Advisor Skills-dealing with customer accounts, handling complaints, sales, hitting targets, ensuring excellent customer service at all teams, hitting sales targets, handling calls compliantly.
Jul 2005 - Sep 2011
Connor Markey Shops ltd
Spar)-Senior Supervisor Skills-Key Holder, The Opening and Closing of Shop, Count Money and Tills at end of day, Paypoint pay zone and Lotto Trained. Dealing with customer complaints. Ensuring customer service is excellent with all staff and complete any training gaps. Ensuring shop is ready for opening and is closed correctly. Organising staff Rotas for weekends and breaks throughout the day.