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Raandi Rhode

Director of Revenue/Front Office Operations

    Work experience

    May 2013Aug 2015

    Director of Revenue Management

    Hilton Eugene

    • Member of Hilton Eugene Executive Board of Directors
    • Travel to other Davidson properties to assist in the absence of a Director of Revenue or transition a new property into the company
    • Create and manage ongoing forecast for rooms division
    • Perform annual planning and budget for rooms division
    • Collect and analyze data from multiple sources to develop insights and recommendations for improving market penetration
    • Utilizing and creating displacement models to aid Sales department in resolving difficult sales decisions
    • Manage Reservations department, including daily payroll and train Front Desk and Sales Managers in reservation and sales strategies as well as communicate to the worldwide call center any changes or strategies
    • Manage inventory in PMS, CRS and GDS
    • Market transient rooms through web based companies, travel magazines and GDS companies
    • Lead and effectively run Revenue Team meetings, communicating the current market share, goals, task assignments, time estimates, and task prioritization.  Implement initiatives that enhance productivity, create new growth opportunities and increase ROI 
    • Oversee Front Office Manager to mentor, train and overall support of the front office
    • Assist with IT needs of all hotel staff
    • Motivate Reservation and Front Office staff to reach the revenue and service goals of the company
    • Participate in all fund raising events for Give Kids the World charity organization
    Sep 2011May 2013

    Front Office Operations/Revenue Manager

    Inn at the 5th
    • Assisted in the successful opening of Inn at the 5th
    • Opening role consisted of hiring and training staff, ordering supplies, loading furniture, hard hat tours, finding and implementing PMS and other programs needed to run a hotel (phone system, security system, credit card interfaces, etc...)
    • Website development and booking engine
    • Overseeing Operations departments of the hotel including daily payroll. (Guest Service Manager, Front Desk staff, PBX Operators, Reservations, Bell Staff, Valet, Night Audit, Security)
    • Motivate Reservation and Front Office staff to reach the revenue and service goals of the company
    • Create and manage ongoing forecast for rooms division
    • Perform annual planning and budget for rooms division
    • Collect and analyze data from multiple sources to develop insights and recommendations for improving market penetration
    • Utilizing and creating displacement models to aid Sales department in resolving difficult sales decisions
    • Manage Reservations department and train Front Desk and Sales Managers in reservation and sales strategies as well as communicate to the hotel Front Office and Sales staff any changes or strategies
    • Manage inventory in PMS, CRS and GDS
    • Market transient rooms through web based companies, travel magazines and GDS companies
    • Lead and effectively run Revenue Team meetings, communicating the current market share, goals, task assignments, time estimates, and task prioritization. Implement initiatives that enhance productivity, create new growth opportunities and increase ROI
    • Internet Marketing (Expedia, Facebook, etc...)
    • Creating promotional collateral for special events and outlet promotions
    • Assist General Manager with daily operations and decisions
    • Assist with IT needs of all hotel staff
    • Implementing and overseeing customer service programs throughout hotel
    • Budgeting and managing labor and departmental expenses
    • Work closely with Housekeeping Department to ensure smooth group and transient checkins
    Dec 2006Sep 2011

    Director of Revenue Management

    Hilton Eugene & Conference Center
    • Awarded Director of Revenue Management of the Year 2010 for Davidson Hotels and Resorts
    • Member of Hilton Eugene Executive Board of Directors
    • Travel to other Davidson properties to assist in the absence of a Director of Revenue or transition a new property into the company
    • Create and manage ongoing forecast for rooms division
    • Perform annual planning and budget for rooms division
    • Collect and analyze data from multiple sources to develop insights and recommendations for improving market penetration
    • Utilizing and creating displacement models to aid Sales department in resolving difficult sales decisions
    • Manage Reservations department, including daily payroll and train Front Desk and Sales Managers in reservation and sales strategies as well as communicate to the worldwide call center any changes or strategies
    • Manage inventory in PMS, CRS and GDS
    • Market transient rooms through web based companies, travel magazines and GDS companies
    • Lead and effectively run Revenue Team meetings, communicating the current market share, goals, task assignments, time estimates, and task prioritization.  Implement initiatives that enhance productivity, create new growth opportunities and increase ROI 
    • Internet Marketing (occasionally for the owners' additional properties)
    • Creating promotional collateral for special events and outlet promotions
    • Assist in the absence of a Front Office manager during illness or following termination
    • Assist with IT needs of all hotel staff
    • Motivate Reservation and Front Office staff to reach the revenue and service goals of the company
    • Participate in all fund raising events for Give Kids the World charity organization
    Feb 2004Dec 2006

    Director of Front Office Operations

    Hilton Eugene & Conference Center
    • Member of Hilton Eugene Executive Board of Directors
    • Overseeing Front Desk Manager, Front Desk staff, PBX Operators, Bell Staff, Concierge, Night Audit, Security; including daily payroll
    • Guest Service Envoy—Implementing and overseeing customer service programs throughout hotel, including attendance to Hilton conferences and trainings
    • Budgeting and managing labor and departmental expenses
    • Work closely with Housekeeping Department to ensure smooth group and transient checkins.
    • Reconcile all discrepancies in housekeeping reports to match daily occupied totals and explain variances
    • Manager of the Quarter—4Q 2004
    May 1996Feb 2004

    Director of Revenue Management

    Doubletree Hotel
    • Member of Executive Board of Directors
    • Creating and updating ongoing forecast for rooms division
    • Creating annual budget for rooms division
    • Analyze market trends
    • Utilizing STAR, Phaser, Hotelligence and various other market reports to yield competitive market decisions in efforts to increase RevPAR Index
    • Creating displacement models to aid Sales department in resolving difficult sales decisions
    • Manage Reservations department and train Front Desk and Sales Managers in reservation and sales strategies
    • Manage inventory in PMS, CRS and GDS
    • Market transient rooms through web based companies, travel magazines and GDS companies
    • Run weekly Revenue Management meetings
    • Internet Marketing (occasionally for the owner’s additional properties)
    • Creating promotional collateral for special events and outlet promotions

    Education

    Earnest Righetti High School

    Accounting

    Delta Business College

    Certifications

    • CPR/First Aid
    • OLCC Permit
    • Food Handlers Permit

    References

    Jodi Unruh-Zartman

    Marketing Specialist

    541-954-1667

    Tara Plaunty-Jensen

    Controller

    541-342-6657

    Miguel Bustamante

    Human Resources

    541-514-2775

    Heidi Albertson

    Director of Sports Marketing

    541-913-1855