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Work experience

Jul 2008Present

Operation Executive

TATA CAPITAL LTD (e-nxt financial ltd)


Disbursement & Sanction: NDC Infrastructure loans Files, Maintain complete disbursal database of Delhi & NCR branch, Generate MIS & TAT MIS on daily & Monthly bases, maintain cheque continuity & stationary, Stamp, Agreement control Matrix for the branch.

Co-Ordination: Co-ordinate between HO operation & North branch for all disbursement & database related queries or process improvement issues to increase co-operation & database confirmation. Coordinate with sales & collection team for achieving the desired goal.

Banking: Leading a team responsible for PDC Banking, Non discrepancy checking, on line data entry, mis generation, Database management, Back office operations & customer service etc.

Online Processing: Checking of files with error free entry of all the relevant details related to loan & for further reference for the organization.

Store and Miscellaneous: Files & Post Date Document movements to Store and Records of PDC and SPDC and Making the records of Stationery like cheques, Letter Heads & cancellation of Cheques.

TDS , ROC & Notary : Process TDS refund, ROC creation & Satisfaction, Notary for all Files 

Feb 2005Jul 2008

Operation Executive



Handling all the banking, disbursement for Car Loans, Two-Wheeler Loans, Personal Loans, Home Loan,  Commercial Vehicle Loan, Construction Equipment Loan, Farm Equipments, entry in Oracle software, cheque printing, and maintain complete disbursal database of Agra branch.

Generate MIS & TAT MIS on daily & Monthly bases; maintain cheque continuity & stationary control matrix for the branch.

Providing quick and adequate response to all the internal client queries and be proactive in managing issues taken up by different client Business Units.

Handling front desk customer queries.  Providing best possible service, maintaining strong customer relationship.

Co-ordination with branches & central operations for any query or process improvement issues to increase co-operation in-between. Maintaining cordial relations with Sales/Credit/CPA and Collection Team.


Handling sales & after sales queries pertaining to all ICICI products & cross-selling the products to them to achieve the targets. I got 1st Rank in PMS (Performance Management System) in year 2006 & 2007.

Cross selling of products. Guiding & training to customers about online investments. Maintaining relationship to have maximum long-term business benefits from them.

Compliance with Five-S audit, Sox audit & Level 3 audit, which is becoming a very vital and infect a statutory requirement in our organization.

Successfully implemented 100% on-line (FCRM – Software) capturing of all customer.


Expertise in working in fast-paced & high-tech environments Success in motivating team members/colleagues through clear communication and outstanding organizational skills Track record of providing excellent customer satisfaction and management of workload An effective team member with strong troubleshooting and problem solving skills

Core competency in Operations & Banking profile, seeking suitable placement in Financial Institutions.


Jul 2005Present


Dr B R Ambedkar University, AgraA