Accepting of differences, effective listener, giving people time that need time, trusting, empathetic
General Manager, Technology Services, Tampa Convention Center, Tampa, FL (2014- Present)
Direct responsibility for managing daily operations of technical services at the Tampa Convention Center (TCC). Provide quality technical services, sales, and support to all contracted events and building tenets. Maintain our relationship with our partners at TCC including meeting with building executives on a monthly basis. Responsibility for providing up to date budget numbers and forecasting. Managing a team of 3 including their hiring, training, performance review, scheduling, and compensation.
In the three years of operation at the TCC, Smart City has seen a substantial increase in customer satisfaction as well as revenue increase over 3 times the previous administration. Smart City Tampa currently holds an Event Management rating of 4.85 of 5, and a 5 star rating within the Smart City organization.
Operations Manager Kentucky International Convention Center and Expo Center, Louisville, KY (2010-2014)
Supervise a team of up to 6 personnel, including their hiring, training, performance review, scheduling, and compensation. Assist General Manager with multiple tasks including ensuring that network is current and effective to meet the needs of our customer base for events.
Assist Customer Service and Sales Representative teams on variety of technical tasks: liaison between these personnel and our clients to resolve client issues. Coordinate preventative maintenance for the entire network. In 2011 assisted in securing a 7-year contract with 3 1-year options. Planned and assisted in the upgrading of two Facilities in Kentucky, one 1.3 million square feet, and the other 900 thousand square feet.
General Manager, Telecommunications and Networking, Oregon Convention Center, Portland, OR (2007-2010)
Direct responsibility for providing quality telecommunications, internet and networking services for contracted events for the Oregon Convention Center. Manage marketing and sales functions of each event, manage technical and troubleshooting in order to provide the best solutions to event productions. Coordinate with the Tech Lead on daily operations. Follow up with show administrative clients and exhibitors throughout each event to ensure quality control. Create annual budgets and update forecasts monthly. Report monthly to corporate headquarters on daily operations. Indirect supervisory responsibilities.
Lead Network / Computer Technician, Kentucky International Convention Center and Expo Center, Louisville, KY (2005-2007)
Supervised the activities of two personnel, providing input into their hiring and performance review. Communicated with administrative staff and exhibitors to ensure quality and professionalism of each event. During tenure, designed, installed and deconstructed data and telecommunication networks for specific events. Instructed technicians on proper installations and testing procedures. Position utilized wide array of customer service, operations, quality control and troubleshooting skills and aptitudes.
Self-employed/managed contract position. Provided information technology assistance to 13 bank branches with over 130 computer terminals. Performed hard drive replacement, including data and software recovery. Coordinated tasks with IT Central facility for National City Bank to shut down and replace UPS units at assigned branch locations. Met all deadlines through planning and personal management.
Supervised and trained up to 15 personnel, and participated in their performance review. Worked within a team environment to ensure quality control and reliability. Worked with the public in a very fast paced environment. Assisted in the management of a $2M+ store while providing quality control and learning personal and professional skills.
Intern for the Information Technology team, performed processor upgrades of 50 computer systems for the Kentucky Migrant Technology Program. Assisted with basic office computer and networking support
Worked with lead technician; learned new computer systems, including UNIX. Created daily tape drive backups of 5 databases. Assisted with installation of telecommunication services for meetings and conference calls.
Personal and Professional Development
PC Support with a Minor in Business
Seeking a challenging career position in upper business Management or Director in a related capacity utilizing acquired skills, experience and training.
World Vision Child Sponsor
IAEE (International Association of Exhibitors and Events)