Mitchell Hughes

Mitchell Hughes

Work History

Work History
May 2005 - Present

Network Operations Manager - Telecommunications and Networking

Smart City Networks

Network Operations Manager Kentucky International Convention Center and Expo Center, Louisville, KY (2010-Present)

•Supervise a team of up to 6 personnel, including their hiring, training, performance review, scheduling and compensation. Assist General Manager with multiple tasks including ensuring that network is current and effective to meet the needs of our customer base for events.

Assist Customer Service and Sales Representative teams on variety of technical tasks: liaison between these personnel and our clients to resolve client issues. Coordinate preventative maintenance for the entire network. In 2011 assisted in securing a 7-year contract with 3 1-year options.  Panned and assisted in the upgrading of two Facilities in Kentucky, one 1.3 Million Square feet, and the other 900 Square Feet.

General Manager, Telecommunications and Networking, Oregon Convention Center, Portland, OR (2007-2010)

•    Direct responsibility for providing quality telecommunications, internet and networking services for contracted events for the Oregon Convention Center. Manage marketing and sales functions of each event, manage technical and troubleshooting in order to provide the best solutions to event productions. Coordinate with the Tech Lead on daily operations. •    Follow up with show administrative clients and exhibitors throughout each event to ensure quality control. Create annual budgets and update forecasts monthly. Report monthly to corporate headquarters on daily operations. Indirect supervisory responsibilities.

Lead Network / Computer Technician, Kentucky International Convention Center and Expo Center, Louisville, KY (2005-2007)

•    Supervised the activities of two personnel, providing input into their hiring and performance review. Communicated with administrative staff and exhibitors to ensure quality and professionalism of each event. •    During tenure, designed, installed and deconstructed data and telecommunication networks for specific events. Instructed technicians on proper installations and testing procedures. Position utilized wide array of customer service, operations, quality control and troubleshooting skills and aptitudes.

2005 - 2005

Food Service Supervisor

Aramark

Supervised inmates at the Kentucky Department of Corrections (RCC) kitchen. Ensured that appropriate food quantity was prepared and served daily. Oversaw distribution of food and coordinated daily quality control.

2004 - 2004

Independent Contractor

ISA / National City Bank

Provided information technology assistance to 13 bank branches with 130+ computer terminals. Performed hard drive replacement, including data and software recovery. Coordinated tasks with IT Central facility for National City Bank to shut down and replace UPS units.

1999 - 2004

Supervisor / Crew Trainer

McDonalds

Supervised and trained up to 15 personnel, and participated in their performance review. Worked within a team environment to ensure quality control and reliability.

2001 - 2001

Computer Technicain / Intern

Ohio Valley Educational Cooperative

In Information Technology, performed processor upgrades of 50 computer systems for the Kentucky Migrant Technology Program.

1999 - 1999

Computer Technicain / Intern

Northland Corp.

Worked with lead technician; learned new computer systems, including UNIX. Created daily tape drive backups of 5 databases. Assisted with installation of telecommunication services for meetings and conference calls.

Education

Education

Skills

Skills

Staff Training

Personnel Managment

Budget Control

Project Administration

Computer Hardware

Network Design

Customer Service

Microsoft Office

Includes Microsoft Word, Excel, PowerPoint, Publisher, Visio

Objective

Seeking a challenging career position in Operations Management / Business Management or in a related capacity utilizing acquired skills, experience and training.

Interest

Bowling

Sporting Clays

Skiing

Kayaking

Computers

Gaming

Affiliations

Kentucky Colonels

Louisville Kentucky Convention and Visitors Bureau

USBC - United States Bowling Congress

NSCA - National Sporting Clays Association

Summary

I have acquired extensive experience and training in a variety of areas including Project Administration, Budget Control, Personnel Management, Staff Training, Operations and Problem Solving. In-depth background in computer technology and I.T..  I am presently seeking a challenging career position in Operations Management / Business Management or in a related capacity utilizing my skills, training and aptitudes.  I work well with people, am highly motivated and am effective in high pressure situations.  I adapt quickly to new environments and am knowledgeable in work prioritization.If my qualifications are of interest to you, I would welcome an opportunity to discuss them with you further in a personal interview.