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Mitchell Hughes

General Manager, Technology Services at Smart City Networks

Work History

May 2005Present

Increased professional growth and responsibilities through multiple positions

Smart City Networks

General Manager, Technology Services, Tampa Convention Center, Tampa, FL (2014- Present)

Direct responsibility for managing daily operations of technical services at the Tampa Convention Center (TCC).  Provide quality technical services, sales, and support to all contracted events and building tenents.  Maintain our relationship with our partners at TCC including meeting with building executives on a monthly basis.  Responsibility for providing   up to date budget numbers and forecasting.  Managing a team of 3 including  their hiring, training, performance review, scheduling, and compensation.

In the three years of operation at the TCC, Smart City has seen a substantial increase in customer satisfaction as well as revenue increase over 3 times the previous administration.  Smart City Tampa currently holds an Event Management rating of 4.85 of 5, and a 5 star rating within the Smart City organization.

Operations Manager Kentucky International Convention Center and Expo Center, Louisville, KY (2010-2014)

•Supervise a team of up to 6 personnel, including their hiring, training, performance review, scheduling, and compensation. Assist General Manager with multiple tasks including ensuring that network is current and effective to meet the needs of our customer base for events.

Assist Customer Service and Sales Representative teams on variety of technical tasks: liaison between these personnel and our clients to resolve client issues. Coordinate preventative maintenance for the entire network. In 2011 assisted in securing a 7-year contract with 3 1-year options.  Panned and assisted in the upgrading of two Facilities in Kentucky, one 1.3 million square feet, and the other 900 thousand square feet.

General Manager, Telecommunications and Networking, Oregon Convention Center, Portland, OR (2007-2010)

•Direct responsibility for providing quality telecommunications, internet and networking services for contracted events for the Oregon Convention Center. Manage marketing and sales functions of each event, manage technical and troubleshooting in order to provide the best solutions to event productions. Coordinate with the Tech Lead on daily operations. Follow up with show administrative clients and exhibitors throughout each event to ensure quality control. Create annual budgets and update forecasts monthly. Report monthly to corporate headquarters on daily operations. Indirect supervisory responsibilities.

Lead Network / Computer Technician, Kentucky International Convention Center and Expo Center, Louisville, KY (2005-2007)

•Supervised the activities of two personnel, providing input into their hiring and performance review. Communicated with administrative staff and exhibitors to ensure quality and professionalism of each event.  During tenure, designed, installed and deconstructed data and telecommunication networks for specific events. Instructed technicians on proper installations and testing procedures. Position utilized wide array of customer service, operations, quality control and troubleshooting skills and aptitudes.

20042004

Independent Contractor

ISA / National City Bank

Provided information technology assistance to 13 bank branches with 130+ computer terminals. Performed hard drive replacement, including data and software recovery. Coordinated tasks with IT Central facility for National City Bank to shut down and replace UPS units.

19992004

Supervisor / Crew Trainer

McDonalds

Supervised and trained up to 15 personnel, and participated in their performance review. Worked within a team environment to ensure quality control and reliability.

20012001

Computer Technicain / Intern

Ohio Valley Educational Cooperative

In Information Technology, performed processor upgrades of 50 computer systems for the Kentucky Migrant Technology Program.  Assisted with basic office computer and networking support

20052005

Food Service Supervisor

Aramark

Supervised inmates at the Kentucky Department of Corrections (RCC) kitchen. Ensured that appropriate food quantity was prepared and served daily. Oversaw distribution of food and coordinated daily quality control.

19991999

Computer Technicain / Intern

Northland Corp.

Worked with lead technician; learned new computer systems, including UNIX. Created daily tape drive backups of 5 databases. Assisted with installation of telecommunication services for meetings and conference calls.

Education

Objective

Seeking a challenging career position in upper business Management or Director in a related capacity utilizing acquired skills, experience and training.

Interest

Bowling

Sporting Clays

Skiing

Kayaking

Computers

Affiliations

Kentucky Colonels

World Vision Child Sponsor

Summary

I have acquired extensive experience and training in a variety of areas including Project Administration, Budget Control, Personnel Management, Staff Training, Operations and Problem Solving. In-depth background in computer technology and I.T..  I am presently seeking a challenging career position in upper business Management or Director in a related capacity utilizing my skills, training and aptitudes.  I work well with people, am highly motivated and am effective in high pressure situations.  I adapt quickly to new environments and am knowledgeable in work prioritization.If my qualifications are of interest to you, I would welcome an opportunity to discuss them with you further in a personal interview.