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Summary

Proven record with 10+ years as a Hotel General Manager, with the required experience and leadership skills.    Looking to direct the development and execution of a hotela strategic planning – marketing & Sales initiatives, financial plans and analysis for operations excellence.

​Personal Information

DOB:  17 December 1978 | Nationality:  American | Native Language:  American-English | Skype:  jaturangkabart | 

Professional Profile:

With more than 13 years of experience as an owner-operator in hospitality and human resources consulting; I have accrued a multitude of management skills including but not limited to:   operations,  finance, asset, human resources, recruitment, strategic, and project management in addition to client relations and creative problem solving skills to name a few. 

Interests:

I have a spirit of adventure so I enjoy travel  with a special affinity for locales off the beaten path.  Travel reminds me to diversify, stay centered & that the universe is big.  I'm a bit of a risk taker (within reason) so I enjoy outdoor recreation such as sea-kayaking in the warmer months and snowmobiling in the colder months.  This allows me to enjoy the four seasons and gives me a moment of pause which allows me to reflect calmly on my life and where I am in that moment. Finally, I always enjoy a good read  and in an assortment of genres.   This helps to keep me balanced, open-minded, and on my feet.  I especially enjoy books that deal in biography or tangible theories.  Authors who really tend to draw me in and accomplish that are writers such as:   Gregory David Roberts, David Ickes, Aldous Huxley, George Orwell, Nicholas Evans, and Ernest Hemingway.  Their works tend to set well with me due to their creative approaches, uniqueness, and ability to make one think outside the box.

Education

Sep 2002Jun 2004

​Business Administration; Master 

​Belford University Faculty of  Business 

A graduate degree achieved at a university or college that provides theoretical and practical training to help graduates gain a better understanding of general business management functions. The MBA degree has a specific focus on distinctions such as accounting, finance, marketing, and human resources.

Jan 1999Jun 2002

Business Administration; Bachelor

Belford University  Faculty of Business [CDE] 

A graduate degree achieved at a university or college that provides theoretical and practical training to help graduates gain a better understanding of general business management functions. The MBA degree has a specific focus on distinctions such as accounting, finance, marketing, and human resources.

Work History

Oct 2006Present

Founder & Chief Executive Officer

​Angels and Demons Business Consultant Specialists of Southeast Asia

Set strategy and vision, drive the culture of the business, team build, set capital allocations, control the direction of the company, decide budgets for all departments, target and initiate business partnerships with other companies, oversee employment and ensure there are enough staff (and the right people), manage senior managers, generate new business and give approvals of new projects, be responsible for day-to-day decisions, identify risks and ensure appropriate strategies are in place to counter them, ensure the correct practices are being met, attend board meetings and other presentations, drive profitability of the business  while applying these same principles and strategies in client services.

Jun 2015Dec 2016

Hotel General Manager

The Governor's House Boutique Hotel & Restaurant Phnom Penh, Cambodia

Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.  Act as ambassador for the hotel in order to build a brand. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience, guest satisfaction measures, and hotel profitability.

Sep 2013Jun 2015

Resort General Manager & Director of Operations

The Khumsapanan Resort Chiang Mai, Thailand

managing all segments of a resort, including lodging, food and beverage management, human resources, housekeeping, attractions, and guest services. You'll be in charge of employees, finances, customer service, promotions, and quality control.

Mar 2013September 2013

Hotels Regional Director 

​YMCA Global International Hotel & Language School of Chiang Mai

In charge of 7 hotels throughout multiple provinces in north Thailand including the main lodge in central Thailand (Bangkok). Determine the operational practices of all hotels under my command, making sure each runs smoothly, cleanly, complies with brand marketing/sales campaigns, and meets budgets and sales goals. Interview, hire, coordinate, and discipline hotel managers, and check in on individual hotels to make sure the hotels are well staffed, clean, and in proper working order according to our projected image and brand. Create and maintain budgets and coordinate with and report to senior management within the organization.

Mar 2012Mar 2013

Lodge & Country Club General Manager

Jackson Hole Golf & Tennis Club Wyoming USA

Direct department heads and provide strong leadership in overseeing daily service operations of a $1 Million food and beverage operation, active fitness department, tennis, and 18 Hole Championship Signature Golf Course. 

In this role, you will be responsible for managing all aspects of the club, including club activities and relations between the HOA, Club, and the Members, guests, employees, community, government, and industry. Specifically, Coordinate and administer the club's policies Manage and direct the work of all department managers Implement and monitor the budget and the quality of the club's products and services Ensure maximum member and guest satisfaction 

May 2010Feb 2012

Director of Operations

Hidden Meadow Ranch Resort & The Greenbrier Southwest  Housing Development Corporation Greer, Arizona USA

In addition to regular GM duties for the resort,  be responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel in order to sell homes and promote fractional home sales.  Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.

Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.

Oct 2006Apr 2010

Hotel General Manager & Director of Operations

​Lexington Trapper Inn & Suites Wyoming USA

Responsible for human resources management, project management of building remodel & reconstruction, overall management of assigned residential and commercial property consisting of 120 all suite rooms, 50 luxury rooms, and 10 residential facilities.  Satisfy the requirements of the Lexington international brand, ownership, and guests/residents.   To preserve and increase revenue and properties real estate value while meeting the integrity of the Lexington worldwide brand and meeting the financial objectives of the ownership and managing directors through financial planning, resident retention, and marketing strategies. 

May 2006Oct 2006

Hotel General Manager 

​Glacier Park Lodging Properties Incorporated Montana USA 

Take care of all details related to leasing, maintenance, and financials in running commercial lodging properties in addition to property, land, and title mergers and acquisitions.  Oversee a 100 room lodge, 250 person residential facility, 60 person restaurant, 15,000 Sq. Ft. gas station convenience store, 900 Sq. Ft retail shop, 2, 170 Sq. Ft. coin laundry facility,  25 cabins, 90 site RV Park, Marina with recreation rentals and bayside restaurant.  Satisfy the financial requirements and mission of the shareholders, management, residents, and guests while preserving the integrity of the GPI Inc. brand. 

Oct 2004May 2006

 Residential PropertyManager

​Career Strategies Incorporated Luxury Community Management California, USA 

Manage upscale high-rise properties and luxury residences of 300+ unit condominium units consisting on average of 1,500- 5,000 Sq.Ft.  Supervise guest services, leasing agents, administrative, janitorial, and maintenance personnel.  Attend and coordinate all board of director, annual, and budget meetings.  Provide liaison between associates and management corporation.   Manage provision of services to the community by vendors, including all related financial activities including payment of invoices, budget review, management and preparation of financial reports.  Oversee insurance programs for the property.  Ensure timely payments of the associations in regards to on-going expenses. Make recommendations to the board on matters related to home owners association, conduct of the community’s affairs, human resources management, operations, governance, and legal.

May 2004Oct 2004

Hotel General Manager & Director of Sports Entertainment Activities & Operations

Grand Teton Lodge Company the Vail Properties Corporation Wyoming, USA

Promoted to GM after only one month of service in a supervisory capacity for the summer season, I was responsible for the overall operation of the lodging location to include the following department:  Marina Bay, Sports Entertainment & Activities (SEA), Laundry Services, 10,000 square foot Grocery Store, Retail Shops, (2) F&B Full Service Restaurants, (1) Cafe Style Restaurant,  The Marina Bar & Grill, 500 Room Guest Lodging facilities comprised of (4) Buildings, United States Post Office, Human Resources Liaison, Employee Village for 250+ personnel, a 90 site RV Park, Recreation Facilities, Buildings & Grounds, Rooms Division, Front Desk, Housekeeping, Recreation Department, Transportation, and Employee Wellness Programs

Skills

Human Resources Mgmt

Develop policies, direct & coordinate human resource activities, employment, compensation, labor relations, benefits, training,  and employee services.  Analyze wage and salary reports. Write directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits. Consult legal counsel to insure compliance with state and federal laws. Oversee the analysis, maintenance & communication of records required by law or local governing bodies or other departments in the organization. Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends. Recruit, interview, tests, and selects employees to fill vacancies. conduct new hire orientations. Administer and keep records of employee benefit plans such as insurance and pension, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations. Investigate accidents and prepare reports for insurance carrier. Coordinate Safety Committee meetings and act as Safety Director and MOD. Prepare human resources operational budget. Conduct wage surveys within the labor market to determine competitive wage rates. Represent the organization at personnel-related hearings and investigations.  Provide management direction and counseling.

​Special Skills...

Law-Legal|Occupancy Management| Property Valuation| Record Keeping| Asset Management| Rent Collection| Risk Management| Facilities Management| Single Family,Multi-Family, Luxury High-Rise Property Management| Commercial & Residential Property Management| Strategic & Operational Management| Problem solver| Expenditure 

​​references/Certificates/Awards

Awards/Certificates:  Restorative Justice; Spirit of hospitality; Super-host state governor award; Smith System Program safe driver training; Grand Canyon Retail University service that sells; AHMA- essentials of hospitality award . 

References:  Furnished upon request.