Summary

Proven record with 10+ years as a Hotel General Manager, with the required experience and leadership skills.    Looking to direct the development and execution of a hotela strategic planning – marketing & Sales initiatives, financial plans and analysis for operations excellence.

​Personal Information

DOB:  17 December 1978 | Nationality:  American | Native Language:  American-English | Skype:  jaturangkabart | 

Professional Profile:

With more than 13 years of experience as an owner-operator in hospitality and human resources consulting; I have accrued a multitude of management skills including but not limited to:   operations,  finance, asset, human resources, recruitment, strategic, and project management in addition to client relations and creative problem solving skills to name a few. 

Interests:

I have a spirit of adventure so I enjoy travel  with a special affinity for locales off the beaten path.  Travel reminds me to diversify, stay centered & that the universe is big.  I'm a bit of a risk taker (within reason) so I enjoy outdoor recreation such as sea-kayaking in the warmer months and snowmobiling in the colder months.  This allows me to enjoy the four seasons and gives me a moment of pause which allows me to reflect calmly on my life and where I am in that moment. Finally, I always enjoy a good read  and in an assortment of genres.   This helps to keep me balanced, open-minded, and on my feet.  I especially enjoy books that deal in biography or tangible theories.  Authors who really tend to draw me in and accomplish that are writers such as:   Gregory David Roberts, David Ickes, Aldous Huxley, George Orwell, Nicholas Evans, and Ernest Hemingway.  Their works tend to set well with me due to their creative approaches, uniqueness, and ability to make one think outside the box.

Education

Education
Sep 2002 - Jun 2004

​Business Administration; Master 

​Belford University Faculty of  Business 

A graduate degree achieved at a university or college that provides theoretical and practical training to help graduates gain a better understanding of general business management functions. The MBA degree has a specific focus on distinctions such as accounting, finance, marketing, and human resources.

Jan 1999 - Jun 2002

Business Administration; Bachelor

Belford University  Faculty of Business [CDE] 

A graduate degree achieved at a university or college that provides theoretical and practical training to help graduates gain a better understanding of general business management functions. The MBA degree has a specific focus on distinctions such as accounting, finance, marketing, and human resources.

Work History

Work History
Oct 2006 - Present

Founder & Chief Executive Officer

​Angels and Demons Business Consultant Specialists of Southeast Asia

Set strategy and vision, drive the culture of the business, team build, set capital allocations, control the direction of the company, decide budgets for all departments, target and initiate business partnerships with other companies, oversee employment and ensure there are enough staff (and the right people), manage senior managers, generate new business and give approvals of new projects, be responsible for day-to-day decisions, identify risks and ensure appropriate strategies are in place to counter them, ensure the correct practices are being met, attend board meetings and other presentations, drive profitability of the business  while applying these same principles and strategies in client services.

Jun 2015 - Present

Hotel General Manager

The Governor's House Boutique Hotel & Restaurant Phnom Penh, Cambodia

Responsible for managing property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas of (guest services, employees, sales/marketing, property appearance, and profit/financial control. Coordinate, direct, and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Sep 2013 - Jun 2015

Resort General Manager & Director of Operations

The Khumsapanan Resort Chiang Mai, Thailand

Responsible for the day-to-day management of the hotel and its staff. Commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping. Have a specific remit guest services, accounting, marketing. Take on a strategic overview and plan ahead to maximize profits by paying attention to the details, setting the example for staff to deliver a high standard of service and presentation that meets guests' needs and expectations.

Mar 2013 - Sep 2013

Regional Director of Hotels and Academic Operations

​YMCA Global International Hotel & Language School of Chiang Mai

Fulfill all duties of the Regional General Manager of 7 YMCA Centers in addition to business development; Plan and conduct public relations programs designed to create and maintain favorable re-branding and public image for the Hotel, Plan and direct development and communication of information designed to keep public informed of the Hotel’s programs, accomplishments, or point of view, Purchase advertising space and time as required, Recruit, train and supervise all staff and personnel, Conduct performance appraisal/review for all members of the departments, Promote goodwill through such publicity efforts as speeches, exhibits, films, tours, and question/answer sessions,  Represent the Hotel during community projects and at public, social, and business gatherings, Research data, create ideas, write copy, layout artwork, contact media representatives, or represent the Hotel directly before general public, Confer with production and support personnel to coordinate production of television advertisements and on-air promotions, Prepare press releases and fact sheets, and compose letters, using computer Disseminate facts and information about the Hotel’s activities Prepare reports and report to the owner, department heads, and other senior management members on a periodic basis or as required, Assist with the Hotel’s annual budget exercise, Market the Hotel and its services, Implement programs to support and expand the Hotel’s membership base, Research, recommend and implement new business opportunities, Assist and play instrumental role in the Hotel’s strategic planning activities Any other duties assigned by the owners or general secretary


Mar 2012 - Mar 2013

Lodge & Country Club General Manager

Jackson Hole Golf & Tennis Club Wyoming USA

Strategic planning that develops the club's long-range and annual business plans in accordance with the wants and needs of the Board of Directors and the membership. Staffing & recruiting, hiring and training of personnel in multiple departments that  include dining services, golf course management, tennis court management, entertainment, housekeeping, event staffing, wait staff-staffing, kitchen staffing, beverage cart staffing, lifeguard staffing, poolside diner services staffing, membership services staffing, clubhouse staffing, and maintenance. Establish and revise personnel policies as needed. Facilitates teams charged with maintaining the look and feel of the Club's buildings and grounds. Oversee any construction or remodeling projects and coordinates outside vendors to handle special projects. Member Relations; Build positive relationships with the members, their guests, and potential members to ensure customer satisfaction. Continuously working to understand the membership's wants and needs; and provide the services, special events and facilities to accommodate those wishes. Finance; Be able to establish budgets, control costs and find ways to increase Club profits with a strong understanding of cash flow and be proactive in maintaining or exceeding financial goals.

May 2010 - Feb 2012

Resort General Manager & Director of Operations

Hidden Meadow Ranch Resort & The Greenbrier Southwest  Housing Development Corporation Greer, Arizona USA

Responsible for managing property operations on a day to day basis to insure optimum performance and continual improvement in the five Key results areas of guest services employee performance & retention, sales/marketing, property appearance, and profit/financial control. Coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company and mission statement by assuring 100% guest satisfaction. Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA, preparation of property budget and forecasts, work with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports, identify and seek out potential business in local markets while maintaining relationships with local companies and key people to increase HMR's visibility within the local market, Promote 100% guest satisfaction throughout property by Instilling the 100% guest satisfaction objective to AGM and hourly associates, and recruit qualified applicants to train in accordance with company standards.

Oct 2006 - Apr 2010

Hotel General Manager & Director of Operations

​Lexington Trapper Inn & Suites Wyoming USA

Responsible for human resources management, project management of building remodel & reconstruction, overall management of assigned residential and commercial property consisting of 120 all suite rooms, 50 luxury rooms, and 10 residential facilities.  Satisfy the requirements of the Lexington international brand, ownership, and guests/residents.   To preserve and increase revenue and properties real estate value while meeting the integrity of the Lexington worldwide brand and meeting the financial objectives of the ownership and managing directors through financial planning, resident retention, and marketing strategies. 

May 2006 - Oct 2006

Hotel General Manager 

​Glacier Park Lodging Properties Incorporated Montana USA 

Take care of all details related to leasing, maintenance, and financials in running commercial lodging properties in addition to property, land, and title mergers and acquisitions.  Oversee a 100 room lodge, 250 person residential facility, 60 person restaurant, 15,000 Sq. Ft. gas station convenience store, 900 Sq. Ft retail shop, 2, 170 Sq. Ft. coin laundry facility,  25 cabins, 90 site RV Park, Marina with recreation rentals and bayside restaurant.  Satisfy the financial requirements and mission of the shareholders, management, residents, and guests while preserving the integrity of the GPI Inc. brand. 

Oct 2004 - May 2006

 Residential PropertyManager

​Career Strategies Incorporated Luxury Community Management California, USA 

Manage upscale high-rise properties and luxury residences of 300+ unit condominium units consisting on average of 1,500- 5,000 Sq.Ft.  Supervise guest services, leasing agents, administrative, janitorial, and maintenance personnel.  Attend and coordinate all board of director, annual, and budget meetings.  Provide liaison between associates and management corporation.   Manage provision of services to the community by vendors, including all related financial activities including payment of invoices, budget review, management and preparation of financial reports.  Oversee insurance programs for the property.  Ensure timely payments of the associations in regards to on-going expenses. Make recommendations to the board on matters related to home owners association, conduct of the community’s affairs, human resources management, operations, governance, and legal.

May 2004 - Oct 2004

Hotel General Manager & Director of Sports Entertainment Activities & Operations

Grand Teton Lodge Company the Vail Properties Corporation Wyoming, USA

Promoted to GM after only one month of service in a supervisory capacity for the summer season, I was responsible for the overall operation of the lodging location to include the following department:  Marina Bay, Sports Entertainment & Activities (SEA), Laundry Services, 10,000 square foot Grocery Store, Retail Shops, (2) F&B Full Service Restaurants, (1) Cafe Style Restaurant,  The Marina Bar & Grill, 500 Room Guest Lodging facilities comprised of (4) Buildings, United States Post Office, Human Resources Liaison, Employee Village for 250+ personnel, a 90 site RV Park, Recreation Facilities, Buildings & Grounds, Rooms Division, Front Desk, Housekeeping, Recreation Department, Transportation, and Employee Wellness Programs

Skills

Skills

Human Resources Mgmt

Develop policies, direct & coordinate human resource activities, employment, compensation, labor relations, benefits, training,  and employee services.  Analyze wage and salary reports. Write directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits. Consult legal counsel to insure compliance with state and federal laws. Oversee the analysis, maintenance & communication of records required by law or local governing bodies or other departments in the organization. Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends. Recruit, interview, tests, and selects employees to fill vacancies. conduct new hire orientations. Administer and keep records of employee benefit plans such as insurance and pension, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations. Investigate accidents and prepare reports for insurance carrier. Coordinate Safety Committee meetings and act as Safety Director and MOD. Prepare human resources operational budget. Conduct wage surveys within the labor market to determine competitive wage rates. Represent the organization at personnel-related hearings and investigations.  Provide management direction and counseling.

​Special Skills...

Law-Legal|Occupancy Management| Property Valuation| Record Keeping| Asset Management| Rent Collection| Risk Management| Facilities Management| Single Family,Multi-Family, Luxury High-Rise Property Management| Commercial & Residential Property Management| Strategic & Operational Management| Problem solver| Expenditure 

​​references/Certificates/Awards

Awards/Certificates:  Restorative Justice; Spirit of hospitality; Super-host state governor award; Smith System Program safe driver training; Grand Canyon Retail University service that sells; AHMA- essentials of hospitality award . 

References:  Furnished upon request.