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April Phillips

Strong customer service and communication skills

Summary

Well tenured employee in the public arena that has promoted healthy growth with interpersonal as well as professional relationships. An educational background in the field of behavioral science compliments a natural ability to work well with people from all walks of life. A developed aptitude to "think outside the box" while adhering to a client's needs is the "above and beyond" demonstrated throughout this resume. Requiring minimal supervision with the opportunity of an introductory career change is inevitably the next employer's gain.

Education

20122015

Bachelor Applied Arts and Science-Behavioral Science

Texas A&M University-Texarkana, Texas
20102012

Associates Degree-General Studies

Texarkana College

Phi Theta Kappa Honor Society

Work experience

20082012

Licensed Sales Producer/Customer Services Representative

All State Insurance Agency-Texarkana, Texas

Licensed Sales Producer/Secretary Job Description: Issued quotes and produced auto and home sales and other property &casualty insurance. Endorsed changes to policies per customers' requests, follow-up on endorsements, reported claims on behalf of insured, follow-up on claim process, administrative, maintaining legal report audits. As a customer service, performed negotiations with underwriting occasionally to ensure customer satisfaction. Merit pay increase in 201 I Job Related Accomplishment: A customer's home had burned down and their coverage had lapsed by a few days. Took lead role in negotiating with underwriting for an exception to be made and was able to have their house rebuilt. t

20042007

Licensed Sales Producer/District Customer Service Representative

Farmer's Insurance District Office-Texarkana, Texas

Quoted and sold property and casualty insurance for new reserve agents, mailed out recruitment letters, set up monthly district meetings for district manager, filing, maintaining compliance with corporate office in regards to legal documentation, and processed agent change requests. Performed routine claim filing and follow-ups, oversaw agent advertising co-op program for participating agents and mailed out marketing brochures. Handled customer complaints and oversaw agent change requests. Conducted new agent training and introduced the various insurance packages maintained by Farmer's the district's agents. 

Merit pay increase in 2007

Job Related Accomplishment: Through the training of new agents on computer software and providing education on Farmer's products, it was rewarding to watch each agent grow professionally.

20012004

Classifieds Secretary

Texarkana Gazette

Entered information for classified ads into computer system, built Monday & Tuesday classifieds section with Quark Express, mailed out advertisement tear sheets, performed monthly invoicing, and uploaded internet ads to Texarkana Gazette website. Performed routine administrative duties and oversaw Advice from the Pros section while multitasking and meeting multiple deadlines. Received promotion and pay increase in 2003 from part time obituary clerk to classified secretary. 

Skills

CERTIFICATIONS: CPR Certified; Insurance Sales: Property & Casualty LIcense (Expires 08/05/16)

CLERICAL: Customer Service Representative, Data Entry, Filing, General Receptionist, Multi-line Phones, PBX/Switchboard Operator, Secretary, Ten Key (by touch), & Typing

COMPUTER SOFTWARE: Excel,Internet Access & Usage, Maclntosh, Microsoft lnternet Explorer, Power Point, Word & Works . INSURANCE: Auto, Home Owners, Life, & Sales

SALES: Advertising Sales/Design, Retail Sales, & Telephone Sales

Personal

  • Ethical
  • Dependable
  • Empathetic
  • Goal-oriented
  • Team Player

References available upon request.