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Qusai Almeqdadi

Head of IT Operations / Acting IT Director

Work experience

November 2016Present

Head of IT Operations / Acting IT Director

SAAED for Traffic Systems
March 2016November 2016

Senior IT Planning Specialist

SAAED for Traffic Systems

- Managed key strategic IT issues. Developed short term IT Budget, Strategy & Plan to address and achieve key objectives. Re-structured IT units to function towards objectives, Streamlined IT processes to meet Business demands and to address Audit issues.
- Participated in Developing IT Strategic Plan
- IT Risk Management Development 
- Developed IT Business Continuity Plan
- Developed IT Disaster Recovery Plan
- Proposing IT KPIs and Mechanism to monitor IT Performance
- Developed IT Service Management Procedures
Developed IT Policies, Procedures, and Processes Continuously to Enhance the Performance of the IT Department 
- Reviewing IT Policies, Procedures, and Processes Continuously 
- Defined IT Service Level Agreements with Users
- Defined IT Service Operation Agreements 
- Measuring user's satisfaction and participated in enhancing IT Services to Increase the level of user satisfaction 
- Reviewing efficiency of Application and Infrastructure and Developing Capacity Management Plan
- Participated in establishing Strategic Relationship with Vendors and Suppliers to Enhance IT Services

Apr 2015February 2016

Systems & Projects Engineer

Tadweer Waste Management UAE Abu Dhabi
  • Responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.
  • Extensively worked in Windows Active Directory to create users & groups, group policies, DNS, DHCP & Backup policies.
  • Maintained backup data for a 24x7 office.
  •  Reviewed the backup data regularly to ensure that it is successfully stored.
  • Assisted in the on-call rotation to enable the efficient storage of back up data. Managed the configuration of the servers and maintained the hardware. Administered and participated in the back up recovery drill, ensuring the presence of the backup data in the system. Developed and maintained the process of data backup according to the industry standards such as SLA. 
  • Provide project management support assigned projects
  • Perform analysis of project requirements
  • Support client meetings and checkpoints
  • Document, review and assess operations
  • Identify critical success factors
  • Estimate, plan and schedule projects
  • Develop project case and documentation
  • Monitor performance metrics and project dashboards
May 2013Apr 2015

Senior Systems Engineer

Etihad Airways UAE Abu Dhabi
  • Designing, enhancing and implementing a Systems across Etihad’s Network including Defining, measuring, assessing and documenting information about Data Centers and Networks aligned to Organization’s Policies and Business Requirements.
  • Managed Etihad Airways environment Servers Clusters with all features and functions to Host Production Core Business Application and all Organization's Production Systems and Applications
  • Participated in Managing and Administering (SCOM, SCCM & SCSM) and Customized System Center components to comply with Organization's Policies and Business Requirements.
  • Create, modify and troubleshoot SCSM workflows, Provided reporting on SCSM, Resolution and SLAs.
  • Managed and Monitored Storage Systems (HP Storage) and provided full operational Requirements.

Provided real time response & solutions to escalated L3 Infrastructure Operations inquiries.

Mar 2012May 2013

Systems & Network Engineer 

Ministry Of Finance  UAE Abu Dhabi 
  • Managed and Administered all MOF Networks and Data Centre.
  • Administrated MS Exchange Server 2010 environment & backup operations.
  • Planned, Managed and Implemented Active Directory 2008 domain Controllers & MS exchange 2010 Migration to new domain name including Desktops, application servers, infrastructure services (AD, DNS, DHCP, BlackBerry) and mail system.
  • Ensure all Operating System & Security System are patched & Up to date with all the Security Patches & Updates according to the Organization’s Policies and Patching Possess using SCCM, SCOM and SCSM.
  • Conducted Internal Vulnerability assessment and Penetration Test & provide full reporting and Correction Action Plans to the Management according to the findings.
  • Provided help for MOF security team to build and maintain Information Security Management Systems.
  • Implemented & Managed MOF Desktop infrastructure leading the Support team.
  • Provided real time response & solutions to escalated Infrastructure inquiries.
Jun 2011Feb 2012

IT Support Engineer

MDS Computers UAE Abu Dhabi

Main Technical Support Functions:

  • Provided technical support, including identifying problem incidents with their subsequent resolutions.
  • Supervised and performed installation of new IT network equipment and system software.
  • Administered creation of IT accounts and computer systems and offered support.
  • Updated management on a regular basis through reports and presentations and via email.

Maintenance & Testing Activities:

  • Maintained company peripheral network devices regularly, including printers and scanners.
  • Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
  • Made use of helpdesk systems to prioritize work-load and update queries and calls.
  • Documented and maintained supply of all required inventory.

Certifications

Oct 2012Present

ITILv3

EXIN

Information Technology Infrastructure Library 

Sep 2013Present

CCA

CITRIX

Citrix Certified Administrator 

Oct 2010Present

CCNA

CISCO

Cisco Certified Network Associate 

Dec 2013Present

CCNA Security 

CISCO
Jan 2014Present

CCDA

CISCO

Cisco Certified Design Associate 

Jan 2014Present

CCIE R&S Written

CISCO
Jul 2014Present

PRINCE2 Foundation 

APMG

Projects IN a Controlled Environment 

Apr 2015Present

MCPS

Microsoft 

Microsoft Certified Professional 

May 2015Present

MCSA Server 2012 

MICROSOFT 

Microsoft Certified Solutions Associate 

Personal Info

Mobile           +971528492091

Email             [email protected]

DOB                07/10/1987

Nationality   Jordanian

Languages    Fluent Arabic/English 

Skills

Business Ethics

Communications

Conflict Resolution

Teamwork
Problem Solving
Managing Multiple Priorities

Troubleshooting

Knowledge Advancement

Education

Sep 2015Dec 2017

MBA

Abu Dhabi University

Master of Business Administration

Sep 2005Dec 2010

BSc Computer Engineering

Yarmouk University