A self-motivated individual with a positive approach, as well as the ability to lead and motivate others whilst delivering effective business results. Ability to implement and maintain the highest standards of hotel service, and deliver an unforgettable guest   experience. Possessing superb commercial acumen and capacity to grow revenues and maximize the financial performance of the Front Office department.

Work History

Work History

Orchard hotel Singapore Millennium & Copthorne Group , 5* star - 656 rooms

May 2014 - Present


Ensuring Operations duties are completed smoothly in adherence to Policies and Procedures Participating actively in the management of the department controlling expenses  budget.

Delivering excellent customer service throughout the customer experience and training the employees with the same objective

Organising Duty Managers Working schedule

Coordinating VIPs guests arrivals with Guests' Relations and Housekeeping Team

Replacing effectively  the Front Office Manager in his absence and attending Rooms Division,  Revenue and Profits and Lost Meetings

Ensuring training calendar is organised monthly to enforce Standard Operation Procedures

Monitoring the appearance, standards and performance of Team Members

Using all available on the job training tools for employees; supervises on-going training and redesign the if needed.

Working  on improvement of  guests' and employees' satisfaction through implementation of various processes

Organizing department feedback sessions and creating action plans to address improvements

Orchard hotel Singapore Millennium & Copthorne Group , 5* star - 656 rooms

Nov 2010 - 2014


Coordinating all Front Office Activities to ensure an optimum level of guest service and to Maximise hotel profits.

Ensuring correct staffing levels during peak and low occupancies.

Supervising the operations of the Front Office, Concierge, Guest Relations, and Bell Service departments.

Initiating effective service recovery, according to the Standard Operating Procedure.

Assisting the Front Office Manager with daily sell strategy as well as in daily operations Monitoring the appearance, standards and performance of Team Members with an emphasis on training.

Park Plaza Victoria London 4-star deluxe hotel, 299 rooms

Jul 2008 - Oct 2010


Supervising Front Desk operations during the shifts to a consistently high standard

Ensuring the team has an up to date knowledge of hotel products, services and pricing along with any special promotional offers

Advising the Front Office team of any special events or VIP guests in the hotel on a daily basis

Monitoring the appearance, standards and performance of Team Members with an emphasis on training and team work Maximize Sales revenues through up selling(higher room categories, walk in guests)

Dealing with guests' queries and any complaints in a prompt and efficient manner

Maintaining the professional appearance of the Front Desk with a focus on service standards.

Croydon Park Hotel London 4-star hotel, 211 rooms

Oct 2007 - Jun 2008


Welcome and check in of guests, including processing

Be seen as a main point of contact for guests

Helps encourage customer loyalty by developing friendly, personalised relationships,

Anticipates guests' needs and takes them into consideration

Handles any guest complaints and  provides effective solutions

Disneyland Resort Paris“

Sep 2004 - Aug 2007


Assisting the Human Resources Senior Manager 

Participating in the renewal of the development training support intended for the executives of the company  (use of Word, Excel, Power Point)

Preparing meetings with the human resources executives on social subjects     

Creating and redesigning jobs descriptions to re-centre the diverse corporate bodies



Glion Institute of Higher Education

2014 - 2016

M.B.A - International Hospitality Management


2006 - 2007

B.Sc. Hospitality management


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