Ensuring Operations duties are completed smoothly in adherence to Policies and Procedures Participating actively in the management of the department controlling expenses budget.
Delivering excellent customer service throughout the customer experience and training the employees with the same objective
Organising Duty Managers Working schedule
Coordinating VIPs guests arrivals with Guests' Relations and Housekeeping Team
Replacing effectively the Front Office Manager in his absence and attending Rooms Division, Revenue and Profits and Lost Meetings
Ensuring training calendar is organised monthly to enforce Standard Operation Procedures
Monitoring the appearance, standards and performance of Team Members
Using all available on the job training tools for employees; supervises on-going training and redesign the if needed.
Working on improvement of guests' and employees' satisfaction through implementation of various processes
Organizing department feedback sessions and creating action plans to address improvements