CAREER OBJECTIVE:-


                                          

To associate with an organization which progresses dynamically and give me a chance to enhance my skills and be a part of the team that excels and work towards the growth of organization.

                                                                                                                                                                                                                                                                                                                                                                                                          

SUMMARY:-

 

         Counselor with excellent communication skills demonstrated by 4+ years of experience in Software and Overseas Field .

PROFESSIONAL VALUE OFFERED:-

 

  • Ability to work within a technical help desk environment. Demonstrate aptitude in logical and analytical thinking, as well as display strong problem solving skills.
  • Ability to work with multiple priorities in a fast paced environment.
  • Employ listening and questioning skills to uncover all aspects of problems for complete resolution and customer satisfaction.
  • Information gathering and deciphering to generate documentation.
  • Diagnostic and troubleshooting skills to identify root cause of user issues, develop solutions, and recommend appropriate actions.
  • Self-motivated with a desire for continuous learning.
  • Working knowledge of Windows operating systems and PC configurations.
  • Strong customer support and trouble shooting skills.
  • Excellent communication and interpersonal skills.
  • Preserved an accuracy of [99] % during [4+] years of employment.
  • Managed call flow with up to [60 +] calls per day.

Work History

Work History
2012 - Present

Help Desk Specialist

Digiknots Web Enabled Services Pvt Ltd
Handle incoming calls and respond to queries in a warm and professional manner. Discussing with faculty to update with modules of courses according to the market trends. Responsible to take call from the clients and to understand the problem that he/she facing and help them out to fix the problem by logging the details step by step and forwarding the job to concerned faculty. Handled general requests for information and data. Take ownership of user problems and follow up on their status on behalf of the user; communicate progress in a timely manner. Handled delicate situations, such as-faculty requests, special needs and complaints. Accept all the equipment's which are bringing by institution authority, Supervisors and helpers log the details Tag them and distributed to appropriate staff. Maintaining staff's works and ensuring all responsibilities are completed on time. Log all help desk interactions, and prepare activity reports. Preparing Quotations & Bills(Invoice and Delivery Challan) Handling Bills(Invoice and Delivery Challan, Petty cash)
2010 - 2012

Swastik Communications Pvt Ltd.

Swastik Communications Pvt Ltd.
  • Handle incoming calls and respond to queries in a warm and professional manner.
  • Discussing with faculty to update with modules of courses according to the market trends
  • Handled general requests for information and data.
  • Log all help desk interactions, and prepare activity reports.
  • Preparing Quotations & Bills (Invoice and Delivery Challan)
  • Handling Bills (Invoice and Delivery Challan, Petty cash)

Education

Education

B.Com

Anwar Uloom College

INTER CEC

IZM Open APPOS College

SSC

Spring Dale High School

Technical SKILLS:-

  • MS Office 2003 & 2007 basic skills
  • Operating systems: Microsoft XP, Windows 7
  • Diploma in office assistance

PERSONAL PROFILE:-

Nationality:                      Indian

D.O.B:                                   22 Sep, 1990

Marital Status:               Single

Languages Known:     English, Hindi (Fluent) Urdu & Arabic

H.No:                                  22-3-875 Darulshifa Hyderabad.

Contact No:                     9985844463

Mail id:                               naazfatima1990@gmail.com

DECLARATION:-

I hereby certify that the above mentioned information is correct and complete to the best of my knowledge and nothing has been concealed or distorted .I understand that if, at any time, I am found to have concealed or distorted any material information, my selection shall be liable to summary rejection without prior notice and compensation.