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Work experience

20052015

Agency Producer/Customer Service Representative

Farmers Insurance - Fort Worth, Texas

Identified sales leads generated from a variety of sources, including networking, referrals, marketing, cold-calling, and lead databases.  Walked client's through the claims process, answered questions and communicated with adjusters.  Set appointments with prospective customers and business owners. Presented and explained our products and services using the consultative approach, based on a true understanding of the clients' needs.  Provided prompt, accurate, and friendly customer service.  Assisted clients by responding to inquires regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, and billing clarifications.  

20112012

Applied Behavior Analysis Therapist, 

Easter Seals of North Texas

Provided therapy to children with Autism

20042004

Service Representative

American Airlines

Provided assistance to customers who lost their bags

Education

20092011

Bachelor's of Science degree in Psychology, with an emphasis in Applied Behavior Analysis

Kaplan University

Graduated Summa Cum Laude

20052007

Bachelor's of Science degree in Psychology

University of North Texas

Certifications

2006Present

General Lines Insurance Agent; Property/Casualty, Life/Health/Disability

State of Texas

Licensed to sell insurance in the State of Texas

Goals 

With extensive customer service experience in the insurance, and airline fields, I would like to put my marketing, problem solving, communications and people skills to work for you.  To meet or exceed your established goals and objectives.