Agency Producer/Customer Service Representative
2005 - 2015
Farmers Insurance - Fort Worth, Texas
Identified sales leads generated from a variety of sources, including networking, referrals, marketing, cold-calling, and lead databases. Walked client's through the claims process, answered questions and communicated with adjusters. Set appointments with prospective customers and business owners. Presented and explained our products and services using the consultative approach, based on a true understanding of the clients' needs. Provided prompt, accurate, and friendly customer service. Assisted clients by responding to inquires regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, and billing clarifications.