• London RM2 6JX

Roberto Castillo

Summary

I am an effective person and have a demanding attitude for success. My ability to analyse and find solutions allows me to become an integral part of any company. I have been able to increase company margins and deliver results as agreed. A family matter meant I had to step away from my career temporarily but I am now able to resume.

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Work History

Work History

UK Seller support (Bratislava)

Jun 2014 - Feb 2015
Amazon

UK Account Management from £K's to £millions

Customer service delivery

European & Global expansion 

Financial, inventory, online presence

Investigations,

Upselling & cross selling

Implementation of E. U regulations

Tailored their needs for increased revenue and portfolio growth. 

Team Leader (London)

Aug 2010 - Feb 2014
Land Rover & CTC 

Maintained client accounts

Increased customer service & retention

Increase growth by 20% and maintain targets set

Man management of a team

Training & QA, 

Presentations, reports & financial processing

Brand promotion and new vehicle launch

Anything ad hoc, escalations & fulfillment

Business mapping

Ensured safe delivery of data

Implemented new ideas for data capture on the CRM

Delivered on time and maximised team productivity.

Floor Manager

Oct 2007 - Aug 2010
E1 Cycles

Managed a team of sales staff & mechanics 

Turnover exceeding £ 1million

Increased turnover by a 35% margin

KPI's, sales & new contract negotiations,

Reports, orders, invoices and deliveries

Rotas, 121' s, recruitment, training & setting targets

Merchandising

Event co-ordination and website maintenance

Health and safety issues for the premises

Expanded the business to local and international clients for increased revenue and bigger market presence

Reduced stock loss and created a business model that was direct and competitive

Increased sponsorship deals

Senior Sales Advisor

Mar 2005 - Oct 2007
Edwards Cycles

Maintained accounts

Introduced new business

Managed and trained staff well for effective productivity

Merchandising, stock levels &ordering

Implementing new procedures

I arranged advertising and brand promotion from magazines to countrywide events. Passed targets and sold products into the thousands for an individual sale

Upsell and cross sell

 Attended events all over the U.K to promote the company. 

Administrative Officer

Feb 2002 - Feb 2005
Home Office Immigration Services

Mangaged a team of administrators in the Asylum department

Delegation, rotas, 121' s and motivation

I trained and implemented all new procedures

Handling escalations

Approved and declined licenses

I maximised productivity by strategic planning with case handling

Passport bank maintenance

Liaising with lawyers and internal seniors

Delivering effectively and in a timely fashion 

Education

Education

City & Guilds 

2011 - 2010

Retail managment

Programming in visual basic NVQ

2000 - 1999
Southwark College

BTEC National in computer studies

1997 - 1998
Lewisham College

Skills

Skills

Visio & Microsoft Packages