+ Two Bachelor's Degrees
+ Cisco CCNA / CompTIA A+, N+, S+/ MCSA
+ Active DOD Secret Clearance
+ 10+ years of Customer Service experience
+ 4+ years of IT Industry experience
+ Two Bachelor's Degrees
- Maintained long-term employment, and promoted to Office Staff while attending college.
Mechanical Contractors of Birmingham
- Supported a small HAVC/Plumbing company on a part time basis while attending College as a full-time student.
WEPA "Print Away"
WEPA "Print Away" allowed for diverse experience during its transition from a start-up company to an enterprise level employer. During my time at WEPA, I traveled across the country deploying kiosks to college campuses, provided training to campus staff, troubleshot all kiosk issues (hardware, software, network) on site, and even chose the hardware specs in their later Kiosk.
[Project Highlights]- Myself and another employee specified the hardware which would be purchased for the later generation of 400+ Wepa kiosks.- Supported the sales team in troubleshooting wireless connectivity to a virtual machine running Ubuntu + CUPS- Configured and deployed HP servers, RAMSANs, and other infrastructure equipment.- Cross-trained in SysAdmin tasks.- Saved the company money by discovering a critical system vulnerability on their kiosks.
[Responsibilities]- Troubleshot kiosks running Windows 7 connected to a Network printer.- Hand-built and packaged hundreds of kiosks for shipment to College campuses using Clonezilla.- Traveled across the country to triage kiosk issues ranging from hardware issues to campus network security.- Worked closely with school IT departments to ensure that kiosks could connect to their networks.- Ticketing System: JIRA
Desktop Support Technician
EMCOR-University Mechanical and Engineering Contractors
Provided enterprise desktop support services for a subsidiary of Emcor at a Mechanical Engineering company along with a Network Administrator and IT Manager.
- The only Desktop Support POC for over 200 employees.- AD/domain Administration user support on a Windows Server 2003 environment.- Virus Removal and network security policy enforcement.- Dealing with confidence with C-level executives- Troubleshot applications specific to the construction industry (Quote Express, AutoCAD, piping software)- Remote Desktop Assistance (RD, GoToAssist)- Build PCs (Local admin accounts, Local GPO, Install Software)- Providing the IT manager and LAN Administrator weekly status updates.- Tape Backup Rotation & responsible for off-site storage over the weekend.- Responsible for purchasing PC equipment and entering POs- Ticketing System: Dell Kace
Oct 2013 - Present
Infracore is a MSP committed to providing technology solutions and services. The company specifically employs mid-senior level IT professionals to support their clients. I currently support two companies: Z57 Internet Solutions and PhotoBin.
[Project Highlights]- Received positive feedback on all performance evaluations.- Documented the implementation of a network software inventory solution.- Planned, documented, and implemented a WSUS server.- Setup and installed a DRBL server to image future PCs as part of a departmental upgrade.- Assisted in the deployment of Office 365 as part of a company-wide upgrade.- Installed Access-layer switches as part of an infrastructure upgrade.- Assisted with a colo migration (rack equipment, upgrade hardware in servers, IOS configuration)
[Responsibilities]- End-user support with Laptops, Desktops, Smartphones, and Tablets- Account creation and maintenance (AD, Google, and Exchange)- Monitor and respond to IT system alerts (Nagios/Cacti)- Exchange Management Console and basic Cmdlets- Occasionally configure Cisco hardware for deployment.- ESXi, Virtualbox, VCenter- Manage a Sophos Antivirus Server.- WDS server configuration.- Identify and reset weak passwords on hijacked email accounts.- Advanced networking concepts (TCP/IP subnets, DNS, SMTP, VLSM, Routing)- DNS/BIND changes on a daily basis. - Server-grade equipment.- Phone system administration- Respond to emails and address employee walk-up questions.- Meet regularly with IT Manager to provide status updates- Document IT processes using OneNote- Manage Inventory using Sharepoint- Ticketing System: Microsoft CRM
Oct 2012 - Oct 2013
J6 IT Support
The Defense Logistics Agency
Supported users within the DLA on both Coronado Island and NB 32nd St., and provided second-tier support for a variety of PC and Network issues. Our on-site team would assist both DLA Distribution and DLA Aviation after receiving tickets from Tier 1.
[Project Highlights] - Provided Weekly reports to the Network Administrator detailing the tasks completed by the entire support team.- Participated in the "go-live" of EHD, a centralized support solution for DLA J6.- Served as the assistant ITAM inventory manager.
[Responsibilities]- Support users while Adhering to DISA/DLA security policies.- VPN client support- Citrix connectivity support- Troubleshoot RF handhelds.- Provide technical support for 450 federal employees- Cisco VTC support for meetings.- Image PCs with latest sanctioned images through SCCM.- Print Servers- VMWare VSphere - AD account creation after D.o.D. 2875 approval.- SmartCard support- Windows Server 2003/2008- CAC support using CPR.- DSS printing support- SIPR, COMSEC STE- Wiring server cabinets in a warehouse environment- Applied Security patches to vulnerable systems (Retina)- Ticketing System: BMC Remedy, Magic
Oct 2012 - Present
Associates in Science
+ Enrolled in the CIS program on a part-time basis in order to supplement my career goals.
+ Completed the updated Cisco Networking Academy CCNA 5.0 Coursework in May 2014.
Jan 2008 - Jan 2011
Two Bachelor of Arts
University of Alabama at Birmingham
+ 2 Bachelor of Arts (B.A.), Honors in Philosophy, Anthropology, 3.08
+ Minor in Army ROTC, Participated in: Leaders Training Course (2010), SMP, National Guard.
Jefferson State Community College
+ Took 15 credits in CIS on top of an Associate's degree.