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Seasoned professional, lifelong learner, committed to on-going career development and performance excellence. Enthusiastic and motivated Engineering Leader who models the vision, values, mission, and passion for the team and the organization.  Not afraid to roll up my sleeves and get into the trenches to support the team.  Superior communication, leadership, collaboration, presentation, analytical and problem-solving skills.  Expertise and strength in hiring, leading and growing talent within teams. 

Work History


Corporate Information Technology Manager - North America

Mi9 Retail
  • Currently cultivating Mi9's North American Corporate Information Technology Team supporting a fast-paced dynamic multi-billion dollar retail e-commerce industry. 
  • Overseeing Corporate Network Engineering, Security and Administration, Technological Purchasing, Vendor Relationships, Desktop Support, documentation, and telecommunications. 
  • Guiding, advising and directing the migration of MyWebgrocer Corporate Information Technology to Mi9 Retail Corporate. 
  • Supervising time sensitive Corporate Information Technology projects to successful timely completion. 
  • Cultivating and maintaining strong working relationships with all key stakeholders throughout the organization to facilitate synergy within and across teams. 
  • Serving as an internal escalation point for issue resolution and remediation.
  • Pioneered and actively presenting in Corporate Leadership Community of Practice whose mission is to sow a culture of service and leadership to drive high performance.

Software Development Manager-IT Operations Database


  • Orchestrated an internationally dispersed team of Database Administrators focused on supporting high availability production database environments within dynamic multi-billion dollar eCommerce industry.  
  • Supported, led, influenced and motivated the team through an Agile Scrum transformation.  
  • Functioned as the database product owner within the Agile process by organizing and maintaining the database team's backlog for regular grooming, prioritization, and transparency.
  • Assembled resource scheduling, setting and tracking performance metrics, information dissemination, routine issue resolution and the removal of blockers in a fast-paced DevOps culture. 
  • Championed employees by mentoring, coaching, performance reviews and goal setting.
  • Streamlined process by enforcing a single funnel self-managing ticketing system.
  • Reorganized and strengthened the teams process documentation.
  • Inspired, motivated, and facilitated a Corporate Leadership Community of Practice where those that are passionate about leadership can share, learn and inspire and be inspired.  
  • Utilized expertise and strength in hiring, leading and growing talent within the database team.

Software Development Manager-Research and Development

  • Aligned a cross-functional, geographically distributed, Agile, fast-paced e-commerce software development team focused on building large scale enterprise software in a multi-billion dollar industry. 
  • Cultivated development of next-generation online grocery solutions.
  • Managed entire Software Development Lifecycle for products.
  • Integrated with the team to evaluate, prioritize, and develop product specifications.
  • Tracked project status and communicated progress effectively to internal and external customers.
  • Led communications and facilitated development with global sourcing partners.
  • Championed employees by mentoring, coaching, performance reviews and goal setting.
  • Advised, built, and deployed processes and procedures to enhance/support the software development life-cycle.
  • Partnered as a key member of our Leadership team helping to define and influence Architecture, Development, Release, and Infrastructure decisions.
  • Actively involved in product development, tactical and strategic leadership planning decisions that fuel the product and build a long-term strategy. 

Senior Database Administrator Team Lead

Vermont Student Assistance Corporation
  • Led and supported web focused team on a multi-platform, multi-language technical environment supporting and building proprietary software.  
  • Provided technical oversight ensuring technology is properly implemented and utilized.   
  • Collaborated with software developers, network administrators, and business users on projects from a database, web design , data security, application performance, data integration, and reporting viewpoints.
  •  Developed and implemented database administration policies including maintenance plans, security architecture, and reporting.  
  • Created and maintained procedures for security, backup, and capacity planning.
  •  Guided the team to and scaned for real and potential Database performance issues through pro-active analysis, problem solving, resolution and testing.  
  • Ensured the proper design and functioning of database programming: queries, triggers, user defined functions, stored procedures and related.
  • Optimized and performance tuned SQL queries.  
  • Developed, implemented, and maintained database standards for optimal database design and quality administration practices.   
  • Supported and maintained a Gift Aid system using Cool2e, an RPG code generator.

  • Supported and maintained a variety of Java based web applications utilizing Struts framework , some leveraging iBatis and others in Portlet Factory(Web Experience Factory).


Database Administrator

Vermont Student Assistance Corporation
  • Developed, implemented and maintained database standards for database design, administration, security, backup, capacity planning and architecture.
  • Developed database via database programming of triggers, user defined unctions, and stored procedures.
  • Worked cooperatively with software developers and users on projects from database design, application performance and data integration viewpoint.
  • Identified and implemented solutions to data interface and data integration problems.
  • Assisted with resolution of data quality issues.
  • Provided guidance and testing for real and potential database performance issues through pro-active analysis, research and testing.
  • Supported database views, optimization and metadata.
  • Documented existing databases and models new databases.
  • Conducted and participates in technical assessments to determine if technology is being properly implemented and utilized.
  • Assisted a project to completion by learning to code using Cool2e, an RPG code generator.

  • Learning to code in Java and Portlet Factory(Web Experience Factory) to support a variety of web applications.

  • Provided technical support and database related training.


Project Manager Officer II

Vermont Student Assistance Corporation
  • Managed the development, coordination, documentation, testing, training, and implementation of projects.
  • Responsible for project lists, project scheduling, quality assurance, installation, and timely completion of projects .
  • Facilitated,  negotiated and addressed customer needs to a creative mutually satisfactory solution.  
  • Researched, problem solved and assisted in the resolution of complex system and procedural problems in a timely manner.
  • Developed, wrote and implemented  departmental policies and procedures surrounding system functionality and regulatory compliance.
  • Identified tracks, and reported key performance indicators for the department.

Lead Default Aversion Assistance Counselor

Vermont Student Assistance Corporation
  • Acquired and maintained vast knowledge of and ensures compliance with the laws and regulations pertinent to the servicing of the Federal Family Education Loan Program/FFELP.
  • Provided financial counseling to student and parent borrowers to resolve delinquencies.   
  • Advised lenders regarding due diligence and compliance issues.  
  • Assisted in guarantor policy formulation based on interpretations of Federal Regulations and the Common Manual.  
  • Provided quality assurance testing for proprietary guarantor software.



Bachelors of Arts

University of Vermont

Major in Political Science with Minors in Art and Sociology

Continuing Education and Training

Cybersecurity Foundations

Microsoft Azure: Active Directory

Microsoft Azure: Networking Concepts

Planning a Microsoft Cloud Solution

IT Security Foundations: Core Concepts 

Leading Scaled Agile Framework 4.0

Learning RESTful APIs

Managing Employee Performance Problems

Delivering Employee Feedback

 Leading Productive One-on-One Meetings

Leading and Working in Teams

New Manager Fundamentals

Stepping Up to Leadership

Performance Tuning When You Can't Fix the Queries, 2015

Leadership Skills and Team Development for IT and Technical Professionals, 2015

Administering SQL Server 2012 Databases, 2013

Administering SQL Server 2008 Databases, 2011

Database Design, Saint Michaels College, 2005

Data Communications, Champlain College

Advanced Web Page Development, Champlain College

Introduction to Web Design, Champlain College

Design Media for the Web, Champlain College

Introduction to Computer Technology, Champlain College

Mossa Certified Fitness Instructor