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PROFESSIONAL PROFILE

Over 13+ years of progressive experience in diverse fields of consumer banking, Alternate Delivery Channel, Dispute Resolution Unit and Banking Operations. Worked for many projects including Visa ATM Cards Issuance, Middleware swap, migration of Askari Bank Credit Card production unit & Products development for Branchless and Core Banking systems. Currently managing  ADC operations of Mobilink Microfinance Bank.

 

PROFESSIONAL EXPERIENCE

Jan 2017Current

AVP - Manager ADC Operation

Mobilink MicroFinance Bank, F8, Islamabad.

Card Facilitation Center

  • Managing the CFC procedures for ATM Cards delivery to all over Pakistan
  • Product development, SIT, UAT & implementation of required changes for Branchless and Core Banking system
  • ATM Card’s Product Development as per Business requirements.
  • Bank Operations POC for Correspondence with SBP
  • SBP PSD Data Reporting  
  • ATM Cards Management for Corporate Clients (product Selection, Agreement, Process, Cards Distribution)
  • Correspondence with Vendors for Card Management System and Production of cards
  • Maintenance of ATM Card Stock Inventories, Invoices & Vendors Payments
  • Maintaining the International Standards for ATM Card plastic and security measures
  • Managing NFC Tags Inventory & Distribution
  • Cards management for special cards projects
  • Correspondence on on-time delivery related Issues
  • ATM Cards plastic, Cards Stationary, NFC Tags, SIMs inventory management 
  • Managing Captured Card Unit
  • Managing Card Dispatch Unit

Dispute Resolution Unit

  • Managing daily settlement of ATM / Visa, Inter / Intra Bank Fund Transfer, POS, Online Purchase and OMO Loads
  • Managing Issuing and Receiving of Debit Authorities of 1-LINK / MNET 
  • Monitoring of Bank's  Customers Dispute complaints lodgement on SDRS (Switch Dispute Resolution System of 1-Link)
  • SBP PSD dispute transaction data monitoring
  • Maintains and update confidential files and records, ensuring adherence to appropriate confidentiality procedures and standards  
  • Automation and digitalization of the processes for efficient working environment
  • Process improvement to improve procedures and reduce the errors

Call Center

  • Managing 24/7 Bank In-Bound / Out-Bound helpline
  • Monitoring individual performance by diagnosing improvement, opportunities, training and utilizing correct action plans to meet organizational objectives
  • Determined problem areas, recommend revised policies and procedures of call center  to improve customer satisfaction
  • Managing customer complaints and queries to be resolve with in define TATs
  • Conduct training to keep agents educated about the Banks products and procedures 
  • Managing 24/7 ATM monitoring team to ensure ATM operation
March 2014Jan 2017

MANAGER ( INCAHRGE CARD FACILITATION CENTER)

Mobilink MicrofinanceBank, Limited.slamabad, Pakistan
  • Managing the CFC procedures for ATM Cards delivery to all over Pakistan
  • Product development, SIT, UAT & implementation of required changes for Branchless and Core Banking system
  • ATM Cards Management for Corporate Clients (product Selection, Agreement, Process, Cards Distribution)
  • Correspondence with Vendors for Card Management System and Production of cards
  • Maintenance of ATM Card Stock Inventories, Invoices & Vendors Payments
  • Maintaining the International Standards for ATM Card plastic and security measures
  • Managing NFC Tags Inventory & Distribution
  • Managing Captured Card Record
  • Managing Card Dispatch Unit
  • ATM Cards plastic, Cards Stationary, NFC Tags, SIMs inventory management 
Oct 2010March 2014

IN-CHARGE CREDIT CARD PRODUCTION (GRADE – II)

Askari Bank, Limited, Islamabad.
  • Managing the Production of Credit Cards (MasterCard) for all over Pakistan on daily basis.
  • Correspondence with Vendors for Credit Card plastic and machines performances.
  • Maintenance of Credit Card Stock Inventories, Invoices & Vendors Payments.
  • Maintaining the International Standards for ATM Card plastic and security measures.
  • Financial Record Keeping of Invoices & Payments on monthly Basis.
  • Budgeting / Costing on Monthly Basis.
  • Correspondence on on-time delivery related Issues and stationary maintenance.
Sep 2009Oct 2010

OFFICER CONSUMER BANKING SERVICES DIVISION

Askari Bank, Limited. Islamabad.
  • Media Management (Marketing & Advertising activities).
  • Maintenance of Invoices & Vendors Payments.
  • Financial Record Keeping of Invoices & Payments on monthly basis.
  • Budgeting / Costing on Monthly Basis.
  • Correspondence on Customer Related Issues.
  • Documentation & Record Keeping of Employees from all over Pakistan.
Aug 2008Sep 2009

MIS COORDINATOR

Askari Bank, Limited. Peshawar.
  • Data Management.
  • Staff Personal File / Record Management.
  • Maintenance of Collection Portfolios.
  • Maintenance of Over Time / Allowances.
  • General Correspondence.
  • Maintenance of Vault / Safe Room
Aug 2005Aug 2008

COLLECTION OFFICER

Askari Bank, Limited. Peshawar.
  • Recovery of Reconciliation of payments from the customer at their earliest possible.
  • Handling of vault.
  • Maintaining MIS reports.
  • Identifying and highlighting disputed and skipped accounts
May 2005Aug 2005

ADMIN ASSISTANT

AGE INDUSTRIES, Peshawar.
  • General Administration & Office Management.
  • Maintenance of Staff Salaries.
  • Record Keeping & Documentation.
  • General Correspondence.

 

Education

20072009

MBA - BANKING & FINANCE

City University of Science & Information Technology. Peshawar, Pakistan
20022004

Bachelor’s- Economics & Statistics

P.A.F Degree College. Peshawar, Pakistan.

ACHIEVEMENTS

  • MMBL Propriety ATM Cards Re-Carding (In-Process) 
  • EMV issuance 
  • EMV acquiring
  • Visa ATM Cards issuance
  • Middleware swap of Waseela Microfinance Bank Limited from Euronet to TPS 2016
  • Launching of Branchless Banking ATM Card of Waseela Microfinance Bank Limited 2015
  • Launching of ATM Cards for special projects nation wise in 2014
  • Launching of ATM Cards of Waseela Microfinance Bank nation wise in 2014
  • Establishment of Card Facilitation Centre, Waseela Microfinance Bank Head Office, Islamabad 2014
  • Establishment of Credit Card Production Unit, in Askari Bank Limited, Head Office, Islamabad in 2012
  • Establishment of Credit Card Production Unit, in Askari Bank Limited, Head Office, Islamabad in 2012
  • Askari Bank Limited, shifting of production unit from Karachi to Islamabad, Head Office in 2012

Honor & Rewards

  • Received Performance Award for EMV Issuance / Acquiring Project
  • Received Performance Award for successful completion of PDMA Project
  • Received Excellence Award for Performance

Training & Courses

  • Conducted Three Days Training session for Operation Managers on “ATM Cards Operations” in Hill View Hotel, Islamabad in the behalf of Waseela Micro finance Bank on 1, 2 & 3rd June, 2015.
  • Attended SBP Training course on “ATM Operations & Settlement / Reconciliation” in  April 2015.
  • Attended three Days Training Course on "Road to Personal Victory" on 12,13 & 14 July, 2010 in Askari Bank Training Academy Rawalpindi.
  • Attended two Days Training Course on "Business Etiquette's" on 21 & 23 January, 2010 in Askari Bank Training Academy Rawalpindi.
  • Attended two Days Training Course on "Personal Development" on 23 & 24 November, 2009 in Askari Bank Training Academy Rawalpindi.

SKILLS

  • Card Pro (Credit Card System)
  • Temenos T-24 (Core Banking System)  
  • Microsoft GP Dynamic IMS  
  • Huawei CPS (Branchless System) 
  • TPS IRIS - Suit (Card Management) 
  • TPS IRIS - PCMS (Card Management
  • Data Management
  • MIS
  • MS Office
  • Leadership

References

Farooq Rashid

Head Branchless Banking,

NRSP Microfinance Bank Pvt Ltd, Islamabad,Pakistan.       

Phone: +92 301 8113698 

Email: [email protected]

Ashfaq Ahmad

Unit Head - Branchless Banking

U Microfinance Bank, Islamabad, Pakistan.

Phone: +92 91 8118334 

Email: ashfaq.ahmad@ubank.com.pk