Jolene Hendrickson

Jolene Hendrickson

Work History

Work History
Sep 2010 - Present

Team Member/Cashier

Arbys, Inc.

I work the Front Line, taking customers orders, making sure all orders are correct and delivered in a fast manner.  Doing a walk through in the Dining area and making sure the customers are satisfied with how they were served and if there is anything I could do for them; I would then go around and clean tables, use the carpet sweeper, take out the garbage.  I would re-stock the condiment bar and clean it.  I would make sure this is always done through out my shift as well as cleaning the tables.  I have regular customers who will go out of their way to say Hi to me because they say that I always have a smile on my face and in such a good mood; I am a person who enjoys being around people and my smile and personality shows it and makes people's day.

Aug 2002 - May 2005

Program Service Coordinator

Mains'l Services

Position was a Lead position in a Group Home for Adults with Developmental Disabilities along with Mental Illness, Downs Syndrome, Autism, where I supervised 9 staff, trained new hires, documented on each staff performance and attended staff's performance reviews.  I kept all resident's books updated on all documentation and medical documentation, ordered medications and checked all medications in when they arrived.  Accompanied residents to all medical appointments and contacted the family to update them on the appointment. Scheduled all community activities and made sure there would be enough staff at the time of the activity. 

Aug 1997 - Jul 2002

Employment Specialist

Kaposia, Inc

Supervised two crews that work at a company.  One crew was a Janitorial crew and the other one was a Production crew.  Both crews together consisted of 8 individuals that I trained at a specific task according to the companies standards.  I would supervise each crew on their scheduled day to make sure they are doing their job according to the company.  I would document on each individual and follow their ISP accordingly and address any issues that may arise during their time at the job.  I would write all quarterly reports, annual reports, update each individuals ISP when needed and attend annual meetings.  I would be in constant contact with the individuals families and home either on a daily basis or once a week.

Oct 1994 - Aug 1997

Habiliation Couselor

CCP, Inc.
Jun 1990 - Sep 1993

Administrative Assistant

March of Dimes


Jun 1997 - Sep 2000


Metro State University
Sep 1992 - Jun 1997


Inver Hills Community College
Sep 1981 - Jun 1983


Anoka Ramsey Community College
Sep 1977 - May 1981