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Enthusiastic Professional bringing more than 10 years in customer service with aptitude in developing, maintaining and strengthening relationships with clients. Proficient computer skills; knowledge in Microsoft Word, Excel, Outlook, Publisher and wine software. Outstanding organizational skills, pleasant personality, results oriented and dedicated to customer satisfaction. Outstanding verbal and written communication skills. 

Work experience

Aug 2011Present

Admission Coordinator

Bayside Care Center
  • Scheduling and giving tours to potential residents and family
  • Complete admission paperwork with family or resident 
  • Comply with state law and regulations
  • Responsible for responding to faxes, telephone call 
  • Orientating resident and family  to room and new environment, make the transition stress free
  •  Marketing hospitals, doctors office and social organizations
Apr 2011Aug 2011

Wine Club/Tasting Room Manager

Hearst Ranch Winery
  • Customer Service answer emails, phone inquiries.
  • Managed Tasting Room, daily tasks, pour wine answer wine related questions
  • Opened and Closed register , process daily reports
  • Retain Wine Club memberships and maintain customer records
  • Review resumes and interview potential tasting room attendants
  • Process Wine Club/Daily Orders/Shipments form order generation to order processing to fulfillment
  • Proactively contact customer corresponding through email, phone, letters to drive sales and keep customer database current.
Jun 2006Apr 2011

Wine Club Manager

Adelaida Cellars
  • Work with Director of Sales and Marketing on developing a strategy to increase and retain wine club membership and wine club sales.
  • Train and supervise assistant to ensure execution of daily tasks surrounding database maintenance and order processing
  • Created a training manual for wine club department
  • Significantly slowed wine club turnover and had a central role in considerable increases in wine club membership.
  • Ensure that all telephone, fax and email inquiries regarding the wine club and direct to consumer orders are responded to in an appropriate and timely manner
  • Enter new wine club memberships and maintain customer records
  • Process wine club /daily orders/shipments from order generation, to order processing to fulfillment
  • Proactively contact customers via phone and /or email to drive sales and keep the customer database current
  • Ensure winery is adhering to legal shipping compliance regulations and restrictions on all wine club and direct to consumer sales orders
  • Manage and maintain direct to consumer software 
  • Assist with planning and execution of all Wine Club events including marketing
  • Represent winery in tasting room, offsite pouring, and events when needed.
  • Participate in Wine Seminars,  tastings, and review wine blends with winemaker to increase wine knowledge
Jan 2005Jun 2006

Counter Manager

  • Customer Service; managed counter sales and employees time.
  • Implemented counter business plan and expectations.
  • Set and managed total counter and individual Consultant goals.
  • Achieved personal sales goals.
  • Created/executed action plans based on market calendar for goal obtainment.
  • Implemented counter merchandising guidelines.
  • Recruited and screened potential Clinique Consultants.
  • Managed the orientation and development of Consultants
  • Conducted team meetings for on-going communication.
May 2001Jul 2004

Receptionist-Accounts Payable

Applied Technologies
  • Answered telephone, screened and directed calls (over 150 employees, 100 extensions)
  • Assistant to HR Manager, handled resume, posted jobs, interviewed potential applicants
  • Handled Managers travel arrangements
  • Handled Managers documents (typing confidential documents, typing clients request)
  • Maintained files and records, provided administrative support to Human Resource
  • Scheduled appointments and maintained appointment diary 
  • Organized meetings
  • Reviewed invoices and check requests
  • Set up invoices for payment
  • Prepared and processed accounts payable check, wire transfers and ACH payments
  • Prepared analysis of accounts
  • Monitored accounts to ensure payments are up to date


Sep 1987Jun 1991


Sanger High School


Winery Management Software
Work with RMS, POS and integrate with Ship Compliant, CopperPeak Logistics, FedEx, Ups Wordshipnet software. Work with E-Commerce-Nexternal. Recently working with Vin65 Software.
Microsoft Word
Have close to 10 years experience with Microsoft Word, Excel, Publisher and Outlook


Kimberly Johnson

Cheryl Colbert

Terry Culton