PC Network Tech 2
CLIENT: Northrop Grumman
- Connect personal computers and terminals to existing data networks.
- Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures.
- Explain Enterprise guidelines\standards to assist customers in selecting the appropriate hardware\software to meet business
- Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements.
- Maintain service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket.
- Escalates issues and problems that are outside of normal guidance and activities to management.
- Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs.
- Decommissions returned systems for disposal.