Senior Technical Analyst
CLIENT: Tenet Health (Lakewood Regional Hospital)
- Perform varying degrees of problem analysis, resolution of applications and hardware issues relating to Laptops, Desktops and Apple Mobile devices.
- Adhering to Service Level Agreements (SLA).
- Performed Installs, Moves, Adds and Changes (IMACs) of hardware and software. Became familiar with local and regional infrastructures key contacts and escalation in regards to other teams.
- Perform break-fix support for a wide range of hardware and software.
- Demonstrated understanding and communication with clients workers and venders.
- Dell HIPPA- passed