Objective

To obtain a position within your Information Technology department that utilizes my achievements, skills, strategic thinking, work ethic  and leadership abilities that I have used throughout my career.

Summary

Throughout my career of 16-years in the computer industry I have assisted clients in from assembling custom configuration systems, preset configured systems, performing services calls, network wiring, data migration, system upgrades, troubleshooting hardware and software issues, etc.

Work History

Work History
Apr 2015 - Jan 2016

Senior Technical Analyst

Dell

CLIENT: Tenet Health (Lakewood Regional Hospital)

  • Perform varying degrees of problem analysis, resolution of applications and hardware issues relating to Laptops, Desktops and Apple Mobile devices.
  • Adhering to Service Level Agreements (SLA).
  • Performed Installs, Moves, Adds and Changes (IMACs) of hardware and software. Became familiar with local and regional infrastructures key contacts and escalation in regards to other teams.
  • Perform break-fix support for a wide range of hardware and software.
  • Demonstrated understanding and communication with clients workers and venders.
  • Dell HIPPA- passed
Oct 2014 - Present

IT Consultant (Contractor per assignment for clients in Southern California)

Peak Systems

CLIENT: Quest Diagnostics

  • Setup and Configured HP Printers.

 CLIENT: Deloitte Services

  • Setup and Configured HP Printers.

 CLIENT: JPMorgan Chase

  • Decommissioned HP Printers.
  • Install Thin Client
  • Secure Disk Wipe

CLIENT: Tyco Integrated Security

  • Configured Ricoh Printers on desktops.
  • Verified network connection.
  • Flooring Walking

CLIENT: Morgan Stanley

  • Deployed new and refresh hardware.
  • Flooring Walking
Jun 2013 - Dec 2013

IT Consultant (Contractor per assignment for clients in Southern California)

CompuCom

CLIENT: T-Mobile

  • Deskside Support.
  • IMACD (installation / move / application / change / disposal).
  • Provided hands on support for Upper Management in the corporate offices while on the project.
  • Break-Fix.
  • Adhere to SLA (service-level agreements)
  • Resolve service request tickets.
Jan 2013 - Apr 2013

IT Consultant (Contractor per assignment for clients in Southern California)

Go2IT Group

CLIENT: Experian

  • Assisted 3000 on-site client's users with configuration changes.
  • Deployed new hardware and software configuration. 
  • Hardware- Dell Computers (Desktop / Laptop).
  • Software- Active Directory, Dell Optimized Deployment, Microsoft SCCM, Installation of custom software applications, Troubleshooting Software issue.
  • Data Migration / Refresh / Imaging. From Windows XP, Microsoft Office 2003, Microsoft Outlook 2003 to Windows 7 64-bit, Microsoft Office 2010, Microsoft Outlook 2010.
  • Updated asset management.
  • Floor walking.
  • Selected fto travel to San Antonio, TX location. Home base Costa Mesa, CA
Oct 2012 - Dec 2012

IT Consultant (Contractor per assessment for clients in Southern California)

CompuCom

CLIENT: Kaiser Permanente

Project: Kaiser Permanente Network Services (KPNS)

  • Collected asset tag internet protocol (IP) address to change over for project.
  • Reconfigured internet protocol address on assets.
  • Software configuration- map local / network printers and shared drives.
  • Located inactive network ports. 
  • Completed the required medical release information.
  • Completed the required on-site reading:
    •   Kaiser Permanente  HIPPA
Oct 2012 - Nov 2012

IT Consultant (Contractor per assessment for clients in Southern California)

IT TrailBlazers

CLIENT: Nielsen

  • Assisted 300 on-site client's users with configuration changes.
  • Deployed Cisco VOIP CP-7942G, CP-7962G, CP-7937G
  • Updating asset management.
Aug 2012 - Sep 2012

IT Consultant (Contractor per assessment for clients in Southern California)

Insight Global

CLIENT: Zurich Service Corporation

  • Assisted 38 on-site client's users with configuration changes.
  • IMAC (installation / move / application / change)
  • Updating asset management.
Aug 2012 - Aug 2012

IT Consultant (Contractor per assignment for clients in Southern California)

Sullivan Cogliano

CLIENT: NBC Universal

  • Assisted 2000 on-site client's users with configuration changes.
  • Deployed new hardware and software configuration.                       
  • Hardware- Dell Computers (Desktop / Laptop).
  • Software- Active Directory, CompuCom PC OSMOSIS, Installation of custom software applications, Troubleshooting Software issue.
  • Data Migration. From Windows XP, Microsoft Office 2003, Microsoft Outlook 2003 to Windows 7, Microsoft Office 2010, Microsoft Outlook 2010.
  • Used HP Kintana software.
  • Updating asset management.

CLIENT: Omnicare Pharmacy Services

  • Assisted 43 on-site client's users with configuration changes.
  • Deployed new hardware and software configuration.                       
  • Hardware- Dell Computers (Desktop).
  • Software- Active Directory, CompuCom PC OSMOSIS, Installation of custom software applications, Troubleshooting Software issue.
  • Data Migration. From Windows XP, Microsoft Office 2003, Microsoft Outlook 2003 to Windows 7, Microsoft Office 2010, Microsoft Outlook 2010.
  • Updating asset management.
Jun 2012 - Aug 2012

IT Consultant (Contractor per assignment for clients in Southern California)

Experis US

Client Health Net

  • Assisted 3000 on-site client's users with configuration changes.  
  • Deployed new hardware  for HP Computers (Desktop / Laptop) and software configuration.
  • Hardware- HP Computers.
  • Software- Active Directory, SCCM, Mapping Network Drives / Printers, Installation of custom  software applications, Troubleshooting Software issue.
  • Data Migration / Refresh. ie: Windows XP,  Lotus Notes 8.5.3
  • Used BMC Remdy and Symantec Altiris software.
  • Imagining of existing systems to new systems.
  • Updating asset management.
  • Completed the required on-site certifications:
    • IBM HIPPA- PASSED
    • HealthNet HIPPA- PASSED
May 2012 - Jun 2012

IT Consultant (Contractor per assignment for clients in Southern California)

Digital Intelligence System Corporation

Client: Old Republic Title Insurance Company

  • Assisted 198 on-site client's users with configuration changes.
  • Deployed new hardware and software configuration.
  • Hardware- Dell Computers (Desktop / Laptop), Troubleshooting Hardware issues.
  • Software- Installation of software applications.
  • Data Migration. From Windows XP, Microsoft Office 2003, Microsoft Outlook 2003 to Windows 7, Microsoft Office 2007, Microsoft Outlook 2007.
  • Updating asset management.
Dec 2011 - Jan 2012

IT Consultant (Contractor per assignment for clients in Southern California)

Apex Systems

Client Cedars-Sinai

  • Assisted 5000 on-site client's users with configuration changes.  
  • Deployed new hardware and software configuration.
  • Provided support and troubleshooted for Hardware- Dell Computers (Desktop), HP Printers.
  • Assisted and resolved issues with software, Active Directory, Mapping Printers, Network Connectivity.
  • Installed software applications and provided troubleshooting.
  • Performed Data Migration: Operating Systems- Windows XP to Windows 7. 
  • Completed the required on-site certifications:
  • Completed asset management updates. 
    •  Cedars-Sinai HIPPA- PASSED
Aug 2011 - Dec 2011

IT Consultant (Contractor per assignment for clients in Southern California)

Digital Intelligence System Corporation

Client: ExxonMobil

  • Assisted 2000 on-site client's users with configuration changes.
  • Deployed new hardware and software configuration.
  • Hardware- Dell Computers (Desktop / Laptop), HP Printers, Troubleshooting Hardware issues.
  • Software- Active Directory, Dell DAD, Mapping Printers, Network Connectivity issue, Installation of software applications, Troubleshooting Software issue.
  • Data Migration. From Windows XP, Microsoft Office 2003, IBM Lotus Notes  to Windows 7, Microsoft Office 2010, Microsoft Outlook 2010.
  • Imagining of existing systems to new systems.
  • Updating asset management.

Client: Wells Fargo Dealer Services

  • Assisted 100 on-site client's users with configuration changes.
  • Deployed new hardware and software configuration.
  • Completed asset management.
May 2011 - Jul 2011

Service Help Desk Engineer (Contractor)

En Pointe Technologies / Allied Digital Services
  • Interfaced with clients to provide problem resolution via the telephone, email and remote desktop support for hardware, software, etc.
  • Provided accurate and complete descriptions of problems, inquiries and request in Clarify, Open View CRM, management ticket software.
  • Escalated problems and request according to established procedures.
  • Research client’s problems to determine root cause.
  • Provided administrative task, such as password resets, permission management, account creation, remote software installations, etc.
  • Maintain accountability and ownership of issue/request tickets.
  • Provided proactive client management notifications of problems.
  • Provided closed looped contact with clients to verify final solution and determine satisfaction level.
Jul 2004 - Mar 2009

Technical Support Representative

Hon Hai Precision Industry- CasEdge / Foxconn
  • Assisted Foxconn customers with telephone and email support.
  • Received on average 30 phone calls and 40 emails a day.
  • Used proprietary trouble ticket systems to document details.
  • Created frequency asked questions for Foxconn’s United States website.
  • Created video presentation of installing installation of units for products.
  • Maintained Processor, Memory, Video card compatibility listings, collection of drivers for Foxconn’s United States website.
  • Updated Foxconn’s United States website for product specifications.
  • Troubleshooting hardware / software issues with customers.
  • Prepared presentation units for sales department, to show case at trade shows. 
Sep 2003 - Jul 2004

Computer Technician

Aberdeen
  • Assembled bare bones, systems, and servers computers.
  • Installed software packages and operating systems.
  • Provided technical support to troubleshoot hardware / software issues with customers.
Aug 2000 - Oct 2002

Technical Support Representative

Vivendi Universal Games- Knowledge Adventure / Sierra
  • Assisted Knowledge Adventure / Sierra customers with telephone, email, fax support
  • Received on average 30 phone calls and 40 emails a day.
  • Used proprietary trouble ticket systems to document details.
  • Assisted with special project to test and document issues with software packages.
Mar 2000 - Jun 2000

Technical Support Representative

Southland Micro Systems
  • Assisted Southland Micro System customers with telephone support.
  • Received on average 30 phone calls a day.
  • Used proprietary trouble ticket systems to document details.
  • Performed memory validation testing.
  • Assisted with product technical research.
Feb 2000 - Mar 2000

Computer Technician

Microshop
  • Assembled bare bones, system computers
  • Inspected customer’s computer systems for upgrades and misconfiguration.
  • Installed software packages and operating systems.
  • Responsible for return authorization to vendors and customers.
Jun 1997 - Aug 1999

Computer Technician

Golden Star Technology
  • Conducted Microsoft Windows Hardware Quality Labs test.
  • Assembled bare bones, systems, and server computers.
  • Installed software packages and operating systems.
  • Inspected customer’s computer systems for upgrades and misconfiguration.
  • Troubleshooting hardware / software issues with customers.
  • Used proprietary trouble ticket systems to document details.
  • Performed on site support for systems, cabling networks.

Education

Education
Jul 2009 - Apr 2010

Certificates

New Horizons Computer Learning Center of Southern California

MCITP candidates are IT professionals capable of deploying, building, designing, optimizing, and operating technologies for a particular job role. They make the design and technology decisions necessary to ensure successful technology implementation projects.

Certificate, CompTIA A+Certificate, CompTIA Network+Certificate, MCITP: Microsoft Certified IT Professional Server Administrator 2008 Training ProgramCertificate, Microsoft Certification of Achievement 6420 Fundamentals of Windows Server 2008

Network Infrastructure and Application Platforrm

Certificate, Microsoft Certification of Achievement 6421 Configuring and Troubleshooting Windows

Server 2008 Network Infrastructure

Certificate, Microsoft Certification of Achievement 6424 Fundamentals of Windows Server 2008

Active Directory

Certificate, Microsoft Certification of Achievement 6425 Configuring and Troubleshooting Windows

Server 2008 Active Directory Domain Services

Certificate, Microsoft Certification of Achievement 6426 Configuring Identity and Access Solutions

with Windows Server 2008 Active Directory

Certificate, Microsoft Certification of Achievement 6430 Planning and Administering Windows

Server 2008 Server

Portfolio

Skills

Skills

Operating Systems and Software Packages Examples:

Microsoft DOS, Windows 3.x, Windows '95 (A,B,C), Windows '98 (1st, 2nd), Windows Millennium, Windows NT 4.0 (Worksation, Server), Windows 2000 (Professional, Server). Windows XP (Home, Professional), Windows 2003 Server, Windows 2008 Server, Windows 7 (Starter, Home Basic, Home Premium, Professional, Enterprise, and Ultimate) Microsoft Office Suite- '97, '2000, XP, '2003, 2007, 2010 Adobe Acrobat

Technical Support, Customer Support

Computer Hardware / SoftwareTroubleshooting

Certificates

Certifications

Certifications
Sep 2009 - Present

CompTIA A+

CompTIA
Apr 2010 - Present

CompTIA Network+

CompTIA
May 2011 - Present

CompTIA Strata Green IT

CompTIA
Dec 2010 - Present

CompTIA Secuirty+

CompTIA