Profile- Head Prepaid Channel Management Assam & NESA
Managing the Circle Prepaid End to End Activation Process
In order to manage the Circle Prepaid End to End Activation Process I am assisted by a team of 9 Zonal Leads based across Assam and Northeast who directly reports to me and 40 Activation Officers based in 33 Spoke offices across Assam and NESA who reports to respective Zonal Leads. In addition we have two Activation agencies with a field force of 485 runners and 102 backend staff who supports the activation process actively.
•To achieve 75% Activation TAT on Same day Hot lining
•To achieve >=90% Activation TAT on 24 hrs Hot lining
•To achieve <5 Pendency at month end
•To ensure proper CAF logistic in order to achieve timely CAF submission at Warehouse
•To ensure minimum Warehouse rejection as per circle target
In Addition to the above mentioned KRA’s some of the integral part of the profile are as follows-
•Ensuring optimum productivity of Activation Officers /Spokes offices.
•Keeping a close watch on the ROI of the Activation agencies involved.
•Ensure timely payments of the Activation agencies.
•Ensure Optimum productivity of the huge runner base.
•Achieved 80% Day 0 TAT
•Fastest activation TAT in 4 hours and 8 hours in PAN India
•Won National Activation Contest RAFTAAR
•Launched TAT Guarantee in Assam and NESA which was replicated PAN india and even by competition in Assam and NESA