Brian  Maunde

Brian Maunde

SAP CRM, WCEM Consultant and Software Developer

Executive Summary

A competent, highly skilled and motivated software design and development CRM consultant who consistently undertakes complex assignments, meets deadlines, and expertly delivers superior quality software solutions that effectively address business needs and technological challenges. Applies 5 years of professional experience and excellent functional and technical knowledge to lead and support innovative design and implementation efforts, foster customer engagement and  provide leadership, coordination and mentorship support for project teams. Core competencies include:

+Software Design and Architecture  +Software Development  +Software Configuration   +Technical Leadership 

+Team Building and Leadership  +Coaching and Mentoring

Experience Summary and Skills

  • Experience Years of Professional Experience
  • Full Cycle Projects : SAP CRM, 2 SAP WCEM , and 1 IPM 
  • Functional Expertise : CRM Sales, CRM Marketing, CRM Service, Case Management, Pricing, Billing, Middleware, Organisation Management, Replication and Data Migration, CIC
  • Generic Expertise : Solution and Architectural Design, Custom Development and Enhancements, Functional Configuration, System and Solution Integration
  • Technical Expertise : Object Oriented Programming and Design Patterns, Performance Tuning and Parallel Programming, Agile   Development, Database Design, Frontend Development, Backend Development
  • Programming Languages : ABAP, Java, JavaEE, Javascript, HTML, JSF, CSS, Scala, VB, SQL
  • ABAP Development : WebClient UI (BOL/GENIL), ABAP Objects, RFC, BADI, BAPI, ALV, WRICEF, BDOCs, ALE, IDOCs

Profession Experience

Work History
Sep 2015 - Apr 2016

SAP CRM Technical Consultant - [ Social Services Solution - SAP CRM   ]

Australian Department of Human Services 
  • Developed building blocks for the Social Services Application in SAP CRM  integrated to SAP WCEM solution through which claimants lodge their claims.
  • Designed and built Guided Activity Pages to streamline the data collection and processing of data provided by customers online
  • Utilized web services to integrate SAP CRM  to a legacy claim assessment system. 
  • Provided support for production incidents as well as supporting other developers in leveraging custom built frameworks 
Aug 2015 - Sep 2015

Technical Advisor - Marketing Solution [ SAP CRM ]

JD Group, South Africa
  • Designed and developed External List Management enhancements for customers and prospects ensuring performance optimizations as well as data integrity
  • Supported and advised on the design and implementation efforts for the full solution as well as individual deliverables while simultaneously coaching and mentoring junior developers 
May 2015 - Jul 2015

Team Lead - [ E-commerce Solution (SAP WCEM, CRM, ERP, MDM) ]

South African Breweries (Soft drinks division - ABI)
  • Led and supported a team of consultants in the design and implementation effort for the B2B E-commerce solution implemented the previous year 
  • Solved complex and challenging UX requirements, Performance issues and Integration issues using performance tuning, caching, and UX design principles
  • Integrated Google Analytics for Reporting and Analytics; made use of tools such as Bootstrap and Javascript frameworks and libraries; and redesigned the webshop UX experience
Jan 2015 - Apr 2015

Support Consultant

  • Carried out requirements gathering for the required enhancements as well as problems analysis for the issues that had been reported
  • Root Cause Analysis, Incident Management and SLA management for issues relating to SAP CRM, SAP ERP, Sales, Service, Marketing, SAP IPM, SAP WCEM and CIC among other solutions 
  • Mentored and supported junior functional and technical consultants 
Oct 2014 - Dec 2014

Technical Consultant - [ Inventory Management (SAP ERP) ]

South African Breweries
  • This mini project was geared towards making enhancements in the SAP ERP system to stop stock losses and improve Inventory Management processes
  • Developed enhancements for stock movements, and shipment and delivery processes. Also developed custom ALV reports for monitoring stock movements between different plants as well as third parties
  • Coached client's internal developers in ABAP and SAP CRM
Mar 2014 - Aug 2014

Lead Technical Consultant - [ E-commerce Solution (SAP WCEM, CRM, ERP, MDM) ]

South African Breweries (Soft drinks division - ABI)
  • Built a B2B E-commerce solution and customer portal for a soft drinks division of SAB designed to cater for more than 2000 B2B customers of the leading beverages distributor in South Africa
  • Designed and implemented a custom solution for the integration of the SAP WCEM web shop and SAP CRM leveraging the Lean Order (LORD) interface between SAP CRM and SAP ERP.
  • Built an intuitive customer shopping experience using UX design principles for a performant and accessible web shop. 
  • Led, trained and mentored a team of junior developers 
May 2013 - Feb 2014

Techo Functional Consultant - [E-commerce Solution (SAP WCEM, CRM, ERP, MDM)] 

  • Built a B2C E-commerce solution for a web shop used to sell magazine subscriptions to thousands of customers by a leading Media company in South Africa
  • Designed the shopping experience on SAP WCEM and integrated the e-commerce solution to the sales order management processes expertly configured and developed in SAP CRM. Used ABAP, Java EE, Javascript, HTML, CSS and JSF
  • Built custom integration solutions for creation and replication of Sales and Subscription orders,  and Payment management with 3rd-party payment systems
  • Expertly integrated payment gateways, master data management systems and transactional systems for data management, and replication of Pricing and Transactional data as well as  Master Data.
Sep 2012 - May 2013

Lead Technical Consultant - [ Intellectual Property Management (SAP IPM, CRM, ERP) ]

  • Implemented only the 2nd SAP IPM solution in South Africa for a leading satellite television provision company in the country
  • Delivered high quality designs and developments of custom solutions as well as enhancements for managing Intellectual Properties, Acquisition and Sales Contracts, Subscriber Numbers Confirmations, Rights and Royalties management, Cost and Revenue Distribution, Pricing and Billing in SAP CRM in addition to integration to financial processes in SAP ERP
  • Solved complex problems, made design decisions and built custom solutions with a focus on Performance, Reusability and Usability through ABAP Parallel programming as well as buffering/caching techniques among others
Feb 2012 - Sep 2012

Technical Consultant - [Middleware and ABAP (SAP CRM, ERP) ]

Department of Labour (DOL), South Africa
  • Configured and maintained middleware between SAP CRM and SAP ERP responsible for the replication of  huge amounts of Business Partner data for more than 20 million customer; fixed replication, data quality and consistency issues; and monitored the systems for any middleware issues involving business partner BDocs 
  • Integrated an external Java application and SAP CRM for Business Partner data replication from external systems into the SAP CRM system . 
  • Enhanced Case Management, Activity Management and Service Order Management processes as well as Surveys with custom developments. 
Aug 2011 - Jan 2012

Techno Functional Consultant - [Sales, Service and Marketing (SAP CRM, ERP)]

Centurion Systems
  • Configured and implemented Sales (Quotation and Order), Service ( Quotation, Order and Confirmations, Returns and Complaints ) and Marketing ( Campaign Management, Lead Management) processes
  • Integrated SAP CRM processes into existing SAP ERP processes such as Sales, Billing, Controlling and Logistics
  • Set up and Enhanced Middleware between SAP CRM and  SAP ERP for replication of Employee, Business Partner (back and forth), Pricing, and Materials data (including Bill of Materials) using ALE, BDOCs and IDOCs

Education and Certifications

Sep 2014

SAP Certified Development Associate - ABAP with SAP NW 7.31

Oct 2014

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2


  • 2014 - Overachievement Award  - Consnet (Pty) Ltd
  • 2013 - Overachievement Award  - Consnet (Pty) Ltd
  • 2010 - Andrew Mellon Scholarship to Study at Rhodes University
  • 2006 - Zimbabwe Presidential Scholarship to Study at University of Fort Hare