Download PDF

Summary

  • Innovative professional which includes 8+ years of military service accommodated with various awards and medals, work and education experience.
  • Desire to increase knowledge to eventually become a certified expert in the Hospitality, Travel and Tourism industry.
  • Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.
  • Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
  • Proficient in the use of various computer programs and applications including Internet Explorer and OS systems.

Work History

Sep 2015Present

Custodian

Ocean View Christian Academy and Preschool
  • Currently assist with maintaining cleanliness of all academic spaces including classrooms, restrooms, cafeteria and other general spaces as needed.
Sep 2011Aug 2013

Licensed Insurance Consultant

Aflac New York/Sutherland Global Services
  • Answered inbound phone calls for clients wanting information or enroll in all available insurance products with Aflac.
Feb 2007Mar 2009

Reservation Sales Specialist

Entertainment Cruises
  • Responsible for answering inbound phone calls and assisting guests with general information on cruise/tour information covering six markets and setting reservations.
  • Received recognition on achieving quality control scores of 100%
  • Received recognition for meeting and exceeding sales quotas from management.
  • Received positive feedback from guests on excellent customer service.
Nov 2006Jan 2007

Customer Sales Representative

Pizza Hut
  • Responsible for answering inbound phone calls on a multi-phone line and assisting customers placing lunch/dinner orders for pick-up or carryout service.
  • Secondary duties varied including food preparation, register operation and cleaning.

Education

Mar 2010Sep 2013

Masters in Busines Administration

Strayer University (Virginia Beach, VA)

Marketing

References

Cheryl Rasbatt

  • Former Supervisor at Transient Personnel Unit, Bldg. 4, Naval Air Station Jacksonville (2000-2002)

Shawn Evans

  • Former administrative assistant for two Commanding Officers, Transient Personnel Unit-Administration Bldg., Naval Air Station Jacksonville, Jacksonville, FL (2000-2004)

Sheila Evans

Former co-worker at Aflac New York/The Sutherland Global Services (2011-2013)

Bernard Beltran

  • Assistant Manager at Entertainment Cruises (Norfolk, VA) for 2 years. (2007-2009)

Albert Weal III

Night Shift Supervisor for Aflac 2011-2013

Military

Skills

Driver's License

Licensed Driver since 2002

Customer Service

Superior customer service skills, upholding and maintaining integrity and client relationships at all times.

Multi-phone line/Switchboard

Experience with multi-phone line at various places of work including Transient Personnel Unit/Naval Air Station Jacksonville.

Microsoft Office Suite

Trained and skilled user at Microsoft Word, Excel, PowerPoint and Outlook. Regular user of Internet Explorer. Research and data savvy.