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La Tasha Denise Watson

Former Military Servicemember Desires Customer Service Opportunities 

Summary

  • Innovative professional which includes 8+ years of military service accommodated with various awards and medals, work and education experience.
  • Desire to increase knowledge to eventually become a certified expert in the Hospitality, Travel and Tourism industry.
  • Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.
  • Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
  • Proficient in the use of various computer programs and applications including Internet Explorer and OS systems.

Work experience

Sep 2015June 2017

Custodian

Ocean View Christian Academy and Preschool
  • Assisted with maintaining cleanliness of all academic spaces including classrooms, restrooms, cafeteria and other general spaces as needed.
Sep 2011Aug 2013

Licensed Insurance Consultant

Aflac New York/Sutherland Global Services
  • Answered inbound phone calls for clients wanting information or enroll in all available insurance products with Aflac.
Feb 2007Mar 2009

Reservation Sales Specialist

Entertainment Cruises
  • Responsible for answering inbound phone calls and assisting guests with general information on cruise/tour information covering six markets and setting reservations.
  • Received recognition on achieving quality control scores of 100%
  • Received recognition for meeting and exceeding sales quotas from management.
  • Received positive feedback from guests on excellent customer service.
Nov 2006Jan 2007

Customer Sales Representative

Pizza Hut
  • Responsible for answering inbound phone calls on a multi-phone line and assisting customers placing lunch/dinner orders for pick-up or carryout service.
  • Secondary duties varied including food preparation, register operation and cleaning.
Aug 1995Mar 2004

Petty Officer Second Class (Surface Warfare)

United States Navy
  • Responsible for visual communications including flag semaphore, visual morse code and flaghoist signaling  onboard naval warfare vessels both in-port and at sea.
  • Held various positions while actively serving at various duty stations on both coasts of the United States.

Education

Mar 2010Sep 2013

Masters in Busines Administration

Strayer University (Virginia Beach, VA)

Marketing

  • Inducted into The Golden Key International Honour Society (3.6 GPA)

References

Cheryl Rasbatt

  • Former Supervisor at Transient Personnel Unit, Bldg. 4, Naval Air Station Jacksonville (2000-2002)

Shawn Evans

  • Former administrative assistant for two Commanding Officers, Transient Personnel Unit-Administration Bldg., Naval Air Station Jacksonville, Jacksonville, FL (2000-2004)

Sheila Evans

Former co-worker at Aflac New York/The Sutherland Global Services (2011-2013)

Bernard Beltran

  • Assistant Manager at Entertainment Cruises (Norfolk, VA) for 2 years. (2007-2009)

Albert Weal III

Night Shift Supervisor for Aflac 2011-2013

Skills

Driver's License

Licensed Driver since 2002

Customer Service

Superior customer service skills, upholding and maintaining integrity and client relationships at all times.

Multi-phone line/Switchboard

Experience with multi-phone line at various places of work including Transient Personnel Unit/Naval Air Station Jacksonville.

Microsoft Office Suite

Trained and skilled user at Microsoft Word, Excel, PowerPoint and Outlook. Regular user of Internet Explorer. Research and data savvy.