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Work experience

Feb 2017Present

Guest Services Manager

Khalidiya Palace Rayhaan by Rotana

Overseeing Guest Services, Bell Desk, Concierge and Valet operations. Handling Front Desk operations in the absence of FDM. Monitoring Learning & Development process for all colleagues and ensuring constant trainings to reach the highest quality standards

Feb 2013Feb 2014

Club Lounge Concierge

The Ritz-Carlton Abu Dhabi, Grand Canal

Acting as Supervisor

5 Star Winner (4th Quarter 2013)

Learning Coach

Key Driver in TSA Upselling Program

Proficient skills in Opera, Oasys, Scheduling, GoConcierge, Mystique

Education

Oct 2011Feb 2013

Master - International Hotel Management

Les Roches and IEDE Business School

Combined studies at Les Roches International School of Hotel Management and IEDE Business School, Madrid - Universidad Europea de Madrid (Grade: 93/100)

Sep 2008Sep 2011

Bachelor - Intern. Hotel & Tourism Management

International University Bad Honnef

Bachelor Thesis: Four Seasons Hotel Development - Would it be feasible &

profitable to open a hotel in Russia? (Grade: 95/100)

Sep 1999Jun 2008

German Abitur and French Baccalauréat

European Rhein-Maas Gymnasium

Collège Saint-François-Xavier, Vervier, Belgium (Sep 2005 - Jan 2006)