Caleb Faulkner

Caleb Faulkner

Summary

I am graduating from West Virginia University in May 2011 with a Bachelor of Arts Degree in Communication Studies. I have a strong work ethic and actively pursue what it is I want. Communicating and working with others are my passions. 

Work History

Work History
Aug 2010 - Present

Cross Utilized Agent (Customer Service Representative/Ramp Agent)

United Airlines operated by Pinnacle Airlines

·Assist customers throughout the check-in and boarding process and provide accurate flight information

·Resolve ticketing issues and rebook passengers on delayed or cancelled flights

·Ensure baggage is sent to final destination, and confirm it is recovered and returned if mishandled

·Plan and execute the loading of baggage onto the aircraft

·Communicate weight and balance with the flight crew assuring passenger safety

Oct 2009 - Jul 2010

Cross Utilized Agent (Customer Service Representative/Ramp Agent)

Delta Airlines operated by SkyWest Airlines

·Aided customers throughout the check-in and boarding process and provided up to date flight information

·Fixed ticketing issues and rebooked passengers on delayed or cancelled flights

·Ensured baggage was labeled to final destination and delivered to the correct flight for loading

·Planned and executed the loading of baggage onto the aircraft

·Communicated with the flight crew involving weight and balance safety as well as pushback functions

·Provided cleaning and restocking services to all aircraft remaining overnight

Jun 2009 - Aug 2009

Server

Applebee's Restaurant

·Waited tables and served food to customers

·Promoted and persuaded customers into purchasing featured sales promotions

Mar 2000 - Aug 2006

Lawn Maintenance Provider

Lawn Care Service

·Operated my own residential lawn care business, served 20+ customers weekly

·Managed the securing and scheduling of customers, maintaining contact with them for future business

Education

Education