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Summary

Executive IT Leader experienced in IT transformational leadership in numerous industries from start-ups to global enterprises. Led large complex infrastructures, with staff over 100 in 60 global sites, and budgets ranging from $3m-$20m. Directed selection to implementation of large enterprise projects. Led engineering and management of systems, networks, telecom, data centers, databases, applications, helpdesk, messaging, DR, and security. Highly skilled in IT transformations: organizational effectiveness, technology alignment and planning, process implementation and metrics aimed at business outcomes.

Work experience

Jul 2009Present

Director Systems Infrastructure

Harvard University

- Direct the systems organization to support the Faculty of Arts and Sciences.

- Design and engineer technical solutions, roadmaps, project management and operational support.

- Transformed a group of dysfunctional engineers into well respected team.

- Direct staff to support over 500 physical and virtual Windows/Linux/MAC servers

- PB of EMC/Netapp storage, running Oracle 10g/11g.

- Major projects: Virtualized 60 servers initially saving $20k, design encrypted storage and cloud solutions.

- Improved process and service reflected including reduction of service requests from hundreds to zero.

20082009

Manager Systems Administration

Mirror Image Internet

- Led systems infrastructure team, aligned business imperatives to technology investment and resources

- Developing a portfolio and resource management plan.

- Transformed IT to respect by replacing, coaching, mentoring, planning and executing on global projects.

- Manage over 600 global servers on VMware, Solaris, Redhat, Windows; EMC/HP storage running oracle 10g.

20052007

General Manager

CBI

- Implemented systems: MS Project, Mobile Palm integration, Google AdWords, Service Magic, Win2k- Increased organizational effectiveness, staffed with experts, improved benefits, instilled professionalism - Extensive research, business plan and presentation for investors, testing and pilot programs.- Developed new prepackaged concept, products, codified and steam-lined estimating recapturing 20%

19992005

Deptartment Head, Infrastructure Systems and Operations

MITRE Corporation

- Managed MITRE’s systems infrastructure, over 400 production systems running Windows, UNIX, Linux,

- Budget oversight $10m, 55 staff, 24x7 Data center operations supporting over 60+ global sites

- Awarded several corporate awards for implementing complex networks and infrastructures

- Assigned to three different departments to reorganize and improve faltering levels of service

- Management and implementation of storage systems on SAN and NAS infrastructures

- Selected and implemented 30 Video Conference collaboration rooms with sophisticated capabilities.

- Implemented Enterprise Management System to proactively monitor and manage IT services

- Oversaw selection and replacement of corporate campus PBX’s. Managed telecom and video teams.

- Selected to an elite team of leaders to develop MITRE’s new Leadership competency model

19941999

Director Technical Services

Tufts Health Plan

- Led all IT infrastructure teams to support business expansion from 300,000 members to over a million.

- Budget oversight of over 20 million dollars, 100 staff, 6 teams, 24x7 operations, multi-location-

- Management of Networks/Telecom, Systems, Messaging, Data center, DBA, Helpdesk, asset mgmt..

- Led growth of servers from 8 servers to over 150, 1000 desktops to over 3000 desktops and laptops

- Reorganized and improved performance of six different departments; improved overall credibility of IT

- Implemented enterprise change control process, SLA’s, security, BCP, Audits (NCQA, HIPPA, etc.).

- Developed and provided core Leadership in the Architecture Council and Project Priorities processes

19891994

Information Systems and Network Manager

Museum of Fine Arts Boston

- Created and led the IS Department, responsible IS management catalog, retail, and fulfillment operation.

- Developed IT strategic plan business development, responsible for all applications, systems and networks.

- Directed the programming staff to support all in-house development projects and third party software.

References

Tracy White

“Mike is a terrific team builder, helping each staff member to perform their role well. He always encouraged each of us to push at the limits of our skills and to grow as professionals. He's great with vendors and partners, and knows how to get other departments to cooperate for the benefit of the entire organization. And he makes this all look as easy as breathing air. In a word, a great manager.”

Patrick Houston

“Without question, Mike is one of the best Directors I've reported to over the years. When Mike came on board at Harvard, the Windows team, which I managed, and indeed the systems team in general, was under some pressure due to the workloads, resource shortages, and budget cutbacks following from the heavy losses suffered by the Harvard endowment. But Mike was not fazed by the situation, and he immediately began to assess the situation, and quickly brought stability and focus to the team. As a direct report to Mike, I appreciated the support and guidance he provided me with on a daily basis, the quick grasp he had for the technological challenges we faced, and his pragmatism when navigating the political landscape in the academic environment. I'd jump at the chance to work with Mike again.”

Bridget Finerty

“Mike is a strong leader in the areas of technology and driving improvements in overall IT best practices management principles. He is a proven leader who is able to quickly assess areas needing improvement, can construct a supporting plan and communicate effectively to the team. Additional strengths are in the following areas; translating business requirements into technology advancements, process definition, and designing job roles and responsibilities and ultimately developing staff.Mike has the ability to develop technical business plans, collaborate with principle stakeholders and does a great job of delivering consistent guidance and direction.”

Dennis Todisco

“Mike always displayed ingenuity and persistence as a manager while demonstrating patience exceeded only by his competence. Mike demonstrates the winning traits of authenticity, vigor and integrity along with admirable grace and character even while under crushing strain. He has the practical and technical knowledge of proven leadership and is a credit to his profession and community.

Spencer Day

Mike had all technical (IT) services - data and voice networks, data center operations, and systems technical support. Mike was a decisive yet thoughtful manager who supported not only systems but also the people working for him. He was always a pleasure to work with, an amalgam of humor, finesse, human understanding, as well as a hardened technology wonk who always knew which end was up and why it mattered to the business.”

Bob Boonstra

“Mike managed the Infrastructure Operations department for me at MITRE, having been promoted from manager of network operations. Mike managed both daily operations and project teams, including one that implemented some two dozen "team room" collaboration facilities equipped with videoconferencing and application sharing capabilities. Mike is a strong and professional leader whose focus includes development of his staff and identification of the root cause of issued.

Education

Certifications

Enterprise Project Management

Center for Air Force Command and Control

Managing Technology Professionals and Organizations

MIT - Sloan School

Leadership Certification

Georgia Institute of Technology - Sloan School

ITIL Certification

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